Updated exterior, designer interior, improved technical characteristics - advertising inherent in many branded cars. However, are they really that good? Usually about driving performance becomes known after several years of testing. Authoritative associations are engaged in the results, on the basis of whose opinions the ratings of the most unreliable cars are compiled.
Usually, these organizations are located in the European Union. But given that it is no less important for the whole evaluation picture, the relevant national organizations are also participating from this country. So:
- TÜV. The association is considered the most objective, since the testing of models takes place not on the basis of the reviews of the owners, but on the basis of the technical report of the inspectors, who are considered incorruptible, because the financing of their work is subject to strict state control. Detailed TÜV analytics includes several age categories of cars, average mileage. Each model is estimated in quantities of at least 500 pieces.
- ADAC. The largest controlling organization. The German club of motorists, in addition to keeping statistics on the most unreliable brand of car, is engaged in the provision of technical assistance on the roads. Thanks to community service, control participants claim to have data on breakdowns on 50% of cars in the country.
- Warranty Direct. The English Control League operates differently than the assemblers. specifications auto after a run or direct participants in troubleshooting. Their rating of the 10 most unreliable cars is based on the appeal of citizens to insurance companies. Payments to owners are indexed in accordance with the value of the reliability of the car and the average cost of repairs. The evaluation results are updated annually.
- consumer reports. The American Association is very scrupulous about control. Firstly, car data has been stored in databases for 80 years. Secondly, even minor breakdowns such as creaking pads or loose rubber bands to the glass are taken into account. The ratings of the top 10 unreliable cars are compiled in two categories - for cars of the primary market and the secondary one. The first one is of particular value to owners of a third-party car industry - for example, businessmen see the visual attractiveness of a particular concern for investing their own funds.
- J.D. power. Another American rating agency that evaluates cars for the first three months of production and in the first three years from the date of launch. In addition to evaluative qualities, American researchers compare models with their closest competitors, giving a potential client the right to choose.
The opinions of various organizations may not coincide, and this does not mean the juggling of facts or lobbying for a particular brand, most of which we write about in the latest automotive news on our website. It's all about the difference in assessment methods.
Top 10 most unreliable cars of 2018-2019
No. 10 in the ranking of the most unreliable cars - Nissan Qashqai
Opens the top 10 most unreliable cars - Nissan Qashqai. Despite the fact that, in general, this is a decent model, there are still flaws. So, the salon quickly ceases to please the eye of the owner, and the demands on gasoline will cause a lot of trouble. Although Nissan does not make the most unreliable cars mobiles, for Russia and its roads it would be preferable to take something else.
Ninth place in the TOP 10 most unreliable cars - Nissan Juke
Despite high performance safety (five-star NCAP), as many as 6 percent of Juke owners were forced to go to the workshop due to serious damage, and 14.5 percent experienced problems at least once. This ensured that he got into our rating of the most unreliable cars. Nissan's main vulnerabilities are one of the most unreliable engines for cars, multimedia system and exterior.
No. 8 in the TOP of the most unreliable cars - Jeep Liberty
Liberty (also known as Cherokee) are not the most unreliable cars. Foreign cars are already in operation enough long term, and after high mileage Suspension often causes car breakdowns - as well as the reason for getting into our top 10. The most unreliable cars, you should wait ahead.
And we invite you to familiarize yourself with.
No. 7 among the most unreliable cars, foreign cars - Suzuki Grand Vitara
In the top 10 unreliable cars Vitara hit, due to the fact that 6.8 percent of buyers had problems with the car. One of the most big problems- salon and body.
No. 6 and No. 5 in the TOP 10 unreliable cars - BMW X5 / X6
No, BMW is not the most unreliable car brand. Rather, the opposite is true - the brand has been producing high-quality cars for many decades, plus traditional German quality. However, the situation is different with the X5 and X6. They are stuffed the latest electronics to the eyeballs. And it is electronics that is the primary cause of breakdowns and, thus, a pass to our top of the most unreliable cars.
No. 4 among the most unreliable cars in the world - Ford Ka
Ford Ka set a kind of double record. Firstly, these are not only the most unreliable cars in the world, but also the most breaking ones - more than 35 percent of the cars have been in auto repair shops. Secondly, of the 10 most unreliable Ka cars presented here, the most broken cars at the age of 8 years. On the other hand, few people expect a long service life from the budget segment.
No. 3 in the ranking of the most unreliable cars for Russia - Fiat 500
The Fiat 500 has been in production for over 10 years. During this time, cars repeatedly fell into the top of the most unreliable cars. The main problems awaiting the unlucky owner of the 500th are the engine, brakes, transmission and multimedia system. No security or peace for you.
No. 2 in the TOP most unreliable cars - Dacia Logan
One of the most popular sedans in the world made it to our top 10 most unreliable cars for a reason. The main problems are caused by the timing, oil pump gear and steering tips, which, if not properly maintained, makes the car very dangerous at speed. However, our top 10 unreliable cars are not over yet.
The most unreliable car in the world - Kia Sportage
The truth lies not in the beautiful appearance exhibited in the showroom at the dealer for sale, but in how this car will come to technical center or to the same garage for repairs. The less your car breaks down, the more reliable the car you own will be. How to identify and choose for yourself the most reliable and best cars in our time in the automotive market? Of course, there are various ones with which you can learn about high-quality or not very reliable cars. You can also read about the long-term test drives of the most popular cars that are carried out and written about today by many world auto publications. Traditionally, and as usual, the best road tests are carried out in Germany. We invite you to familiarize yourself with the report, which will help many of you find out which cars are the most on the world car market today.
Surely many will have a question: - How was such testing carried out? The test was carried out by German specialists, where engineers tested the most popular cars in Europe for a long time in various conditions both in the city and out of town. It should be noted right away that all the machines were operated in the same mode in which they are used around the world. All test cars from scratch drove more than 100 thousand kilometers. Intense test tests in the daily life of cars and their high mileage, this is one type of test for all modern cars, which shows the endurance of a car.
But specialists from Germany went even further. After the cars passed a long test, they were completely disassembled. This was done so that engineers and auto mechanics could inspect every part of the car for corrosion and damage. It is noteworthy that even the liners of the engine itself were inspected and carefully checked, this was done with the help of an endoscope to identify and detect defects in machine components hidden from view.
According to the results, German engineers and auto experts compiled the final reliability rating of these cars, described everything in detail, namely, the most frequent breakdowns that occurred or happened on the roads after a long run with the tested cars, and all this in detail and for each tested car separately .
The best modern cars in terms of quality
After 100 thousand kilometers traveled, you can more accurately find out how much this or that car is better than its competitor, both in terms of reliability and quality. Which cars are better than others in assembly and. We invite you to learn about the detailed results of the research carried out by our colleagues from Germany.
17) Subaru XV 2.0D
Is 100 thousand km for a car a lot, or is it still not enough? Experts initially thought that for a run of 100 thousand kilometers it would be a mere formality, but alas, in reality, everything turned out quite differently. Experts are faced with a bunch of problems. First, they encountered a broken clutch, and then they found corrosion on the suspension elements.
In particular, we would like to point out that driver's seat in a car, even with low mileage, it begins to crack. Also, low-quality plastic is installed in the car, which, after a short period of time the car is used, just starts to crack.
Having disassembled the car after 100 thousand kilometers, the experts came to the conclusion that the resource of the car is rapidly starting to decline closer to 80 thousand kilometers. That is why, after a hundred thousand kilometers, multiple defects in many components of the machine clearly begin to come to light.
Revealed - 44 defects .
16) Audi Q3 2.0 TDI Quattro
At 27.077 thousand km in overdrive mode, it caught fire several times (overdrive in).
The cause of the malfunction is a defect in the lambda probe. At a run of 51 thousand 935 km, a defect in the exhaust gas recirculation cooler was detected. Also on this run, in the car it was necessary to replace the ignition unit for xenon bulbs.
Revealed - 42 defects .
15) Chevrolet Orlando LT+2.0TD
Yes, this model is really very practical for everyday life. has, seven seats, good appearance, as well as several engine options. But gasoline engine the car consumes not so much, and therefore, the experts preferred a diesel modification of the car for their testing.
During the operation of the car, specialists identified and noted that the air conditioner installed in the car does not sufficiently cool the interior of the car, and the stove itself cannot fully provide the driver and his passengers with heat in the cold season. After the car passed 50 thousand km, it began to have more serious problems.
So, at 51 thousand 216 km, a bushing was torn off on the drive shaft. At the 71st thousand km, the trunk broke down, which could no longer be opened due to a flying relay.
After complete disassembly on the parts of the car, experts found that after a run of 100 thousand km, the automatic six speed box gears.
Revealed - 35 defects .
14) FordGrand C-Max 2.0 TDCi Titanium
Ford knows how to produce practical and reliable cars that are well thought out and designed. Unfortunately, the model does not differ in the quality and reliability of all elements of the car. First of all, this concerns not very reliable electronics.
In addition, after conducting long-term testing when disassembling the machine into its parts, experts discovered corrosion of the engine block, and rust also damaged the connector itself, through which a pulse is applied to.
Revealed - 30 defects .
13) Volkswagen Up 1.0
At the very beginning of the operation of the car, problems were identified with the tightness of the car interior, where.
The air conditioner also reminded of itself at the 75th thousand kilometers, when the compressor completely failed, which could not be repaired. It should be noted that since October 2014, many shortcomings and low-quality elements in the car have been completely eliminated.
Revealed - 22 defects .
12) Opel Meriva 1.7 CDTI
It is a good car, reliable enough even with its high mileage. For example, such expensive parts as the engine and gearbox covered a distance of almost 100 thousand km in relatively normal condition.
During testing, the car performed well, with one exception, several fuses and bulbs burned out.
And yet, I had, even more than once, to change the bulbs of the brake lights themselves. Closer to 100 thousand km. trunk release button failed.
Revealed - 20 defects .
11) Mini Cooper SD
Despite the small size of the machine, the cost of this model is rather big and, as a rule, all buyers expect reliability and quality from it. But in the end, for the money that this mini-car is sold for, you get a stiff and not very comfortable suspension, a big rumble on bumps and some sheer disappointments.
The shelf life of many elements of the machine, in principle, is designed for their long service life, with the exception of some minor flaws in the design of the car.
True, there was a slight embarrassment, during the operation of the machine, experts discovered a leak brake fluid due to a tank defect.
Revealed - 20 defects .
10) Kia Rio 1.4 CVVT
Generally considered a small excellent reliable car with modern design, which is devoid of elements of various practicality and luxury. Now the Koreans have decided to equip this car with a chassis and a higher level engine.
Despite its robust design, the car needs careful attention. So, during testing, specialists encountered problems with opening the hood, as well as a refrigerant leak in the air conditioning compressor.
And yet, after 100 thousand km exhaust system The car got a lot of corrosion.
Revealed - 17 defects .
9) Hyundai i40 CRDi 1.7
Brand car. Only by the end of these tests at the 79th thousand km, it was necessary to replace the parking sensors in the car.
The most unpleasant thing that the German experts have encountered is the breakdown of the CD player. Ultimately, the entire Navi infotainment system had to be replaced because of this. Also, during this run, large abrasions appeared in many places of the car interior.
True, on the other hand, it is worth noting that by the end of testing steering wheel the car looked great and had no wear on its surface. As a result, the test of this car confirmed that Hyundai is able to make high-quality and reliable cars that are available to the masses of consumers.
Revealed - 16 defects .
8) Volvo V60 DRIVe D2
A small engine in a fairly large car will certainly not be able to fully convey the necessary adrenaline rush in this model, but nevertheless, it is quite capable of delivering maximum comfort on the highway while traveling by car. In general, for the entire time of testing, this machine has proven itself from the best side. So the company not only knows how to make the most safe cars, but also solves problems with their quality well, which justifies its high prices for this model car.
After 100 thousand kilometers, experts noted that the door handle creaked in the car. The interior leather has started to crack in some places. But still externally and internally this car after a long run looks quite fresh.
The only thing that did not convince the experts in terms of its quality and reliability was that, already at the 50th thousand km, it began to malfunction.
Revealed - 15 defects .
7) VW Golf 1.4TSI
That they conduct their test drives, only one praise. Typically, experts in automotive publications they also praise the seats of the car, its management, the power of the car and its engines, and much more. But..?
Unfortunately for the experts, the first failure during testing was the lift mechanism of the car itself, which, however, was immediately replaced under warranty. In addition, during its operation, more than once, due to a defect in the seals, in the rain, the legroom for the driver and passengers got very wet, since water from the street got directly into the passenger compartment.
Most likely, due to such poor tightness, an automatic lift flew in the car. side window. And yet, at the 80th thousand km, specialists encountered a malfunction of the system. I had to reflash software car.
Revealed - 12 defects .
6) Mercedes E 350 CDI
At the 26th thousand km, the outer rear door handle broke. At the 65th thousand km, experts identified problems with the inner handle of the rear door. If, if the external handle in the car breaks, the door could be opened somehow (from the inside), then if the internal handle in the car breaks, the door simply cannot be opened. Shortly before the end of testing, it broke down and inner handle back door, on the other side.
If this drama with the rear doors did not so darken the overall impression of the car, then in general this one, even without door breakdowns, could well claim leadership in this car reliability rating.
Revealed - 12 defects .
5) Lexus CT 200h
Almost any Lexus car model traditionally claims the reliability of all its structural components.
The only flaw in the car during the test was the passenger door handle, from which the paintwork peeled off.
Revealed - 11 defects .
4) Mercedes-Benz 180 BE
The endurance test proved that the company still knows how to make good quality and reliable cars.
Even at the final stage of the inspection by the engineers, it turned out that this machine with a mileage of 100 thousand km has practically no serious defects requiring urgent repairs.
Revealed - 8 defects .
3) Mazda CX-5 Skyactiv D AWD
No matter how the experts tried to break the car of the brand during a long test, none of this worked out for them. Even inattentive scheduled maintenance The car did not result in any damage.
For the entire time of the tests passed in the car, only the engine oil and pads were changed, and the software was also updated.
This car surprised the experts, since initially they assumed that this car would not even enter the top ten. But to their surprise, the Japanese auto company jumped above its head, released a surprisingly high-quality and reliable SUV.
Revealed - 8 defects .
2) Ford Focus 1.0 EcoBoost
Even small car withstood this long run, and quite up to the mark. The engine worked stably and never let the experts down.
After the release of the restyling of the Ford Focus car, the navigation buttons and the infotainment system of the car became much larger. As a result, it became much more comfortable to use the functions of the car. Also, this Ford car got rid of the insanely small display screen. Unfortunately during the test, the test passed previous model car, in which the experts had to suffer in order to press the microscopic buttons on the screen.
At the 22nd thousand km, the specialists had to update the software, as the computer, for reasons unknown to us, began to give an error. Toward the end of testing, the gas tank cap was also replaced.
Revealed - 8 defects .
1) Audi A6 Avant 2.0 TDI
The car for the entire time of testing did not cause any problems to specialists. Only at the very end of the tests, the engineers encountered a small defect.
When removing the rear axle, tiny traces of rust were found, and that's it.
The interior of the cabin after a run of 100 thousand km looks just perfect. The center console, the car seats are all leather upholstery, and look almost like brand new parts of the car.
Revealed - 6 defects .
Annual rating of the most reliable brands of new cars. In a 2017 study, experts interviewed 80,000 new car owners and, based on these data, calculated the number of problems that occurred with cars of each brand during the first three months of operation.
How more faults received a car, the lower, respectively, its place in the ranking. In the industry as a whole, the number of claims against new cars decreased by almost 8% compared to last year. The decrease in the number of faults was demonstrated by the vast majority of the studied automotive brands— 27 out of 33. The most problematic area, according to the results of the study, was multimedia systems. Such malfunctions are revealed in 23 out of 100 new cars. At the same time, experts note that quality improvement is observed in all areas of vehicle equipment, except for control systems and displays, as well as cruise control systems.
The most reliable for the second year in a row are the cars of the South Korean brands Kia There are 72 faults for every 100 vehicles.
Representatives of South Korea- this line of the rating was occupied by a premium sub-brand brands Hyundai- Genesis (77 breakdowns). Closes the top three Porsche with 78 faults.
Fourth position was shared by significantly improved Ford results (86 breakdowns against 102 last year) and a separate model of the Ram pickup truck (86 against 114 last year's failures). Fifth place with an indicator of 88 malfunctions per hundred cars was shared by BMW, Chevrolet and Hyundai.
The top ten also included owned by Ford motor company American manufacturer Lincoln (92 faults), Japanese brand of Nissan and German Volkswagen(93 failures each), Mini (94 failures), owned General Motors Buick, as well as Toyota (95 breakdowns each).
It is noteworthy that two years ago the British brand was in the list of leaders in third place, and in 2014 it was even in second position with a result of only 87 breakdowns.
The most unreliable, according to the results of the study, once again became Fiat cars. The average number of breakdowns for every hundred of these machines is 163. Products Italian manufacturer stably keeps in the last lines of the reliability rating. For example, last year this brand lost to its rivals with an indicator of as much as 216 faults per hundred cars.
At the same time, cars Korean manufacturers, on the contrary, quickly broke into the lead and found themselves in the first positions. So, Kia, which occupies today the first line of the rating, was only in the sixth position three years ago with an indicator of 106 breakdowns.
Among the brands that showed the most rapid improvement in quality this year were owned by BMW brand Mini, which reduced the number of breakdowns by 33 units, Ram, which dropped 28 faults, Japanese Acura (minus 19 breakdowns), Volvo (minus 18 faults) and Ford (got rid of 16 faults).
In J.D. power and associates believe that automakers closely monitor customer feedback and try to respond to them in a timely manner, improving the quality of cars produced. According to agency vice president Dave Sargent, over the past three years Automotive industry showed a significant improvement in quality.
"Cars today have a large number of things that may not work, but the number of mechanisms that actually work incorrectly has decreased markedly, ”he explained.
In addition, J.D. Power also determined the most reliable cars in individual categories. So, Chevrolet Sonic became the best among small cars, Toyota Yaris And Honda Fit. The most reliable in their class were also recognized as Kia Forte, Kia Soul, BMW 2 and 4 series, Porsche Macan and Infiniti QX80.
He stressed that this year there has been an increase in reliability indicators among expensive auto brands, Japanese brands are once again establishing themselves as reliable manufacturers.*
As stated on consumerreports.org in the introduction to the article on car reliability:
It's easy to appreciate the style, roominess and features of a new car in a showroom. You can even take it for a test drive to see how it performs against your expectations. However, there is no such express way, a test drive for the reliability of a vehicle. This takes time and research.
The Annual Auto Reliability Survey was created to determine the reliability of vehicles. It is with its help that you can more or less accurately determine which cars will be reliable, and which ones are more likely to become a significant headache for future owners.
The ranking is based on a study of more than half a million vehicles, covering more than 300 models from 2000 to 2016. Some of the models on the research list also belong to the 2017 model year.
Brand Trust Trends
First big news: . Toyota, according to Consumer Reports, uses proven methods to create its cars, adopting a conservative, evolutionary approach.
Buick is one of the top three brands this year. We are not afraid to say that this is a truly special event in the history of the automotive world, since over the past 35 years, not a single american brand did not get into the Top 3 most reliable cars according to this magazine.
Basically Buick bribed the researchers with the maturity of its products. Most of the problems associated with the reliability of its execution were leveled. The American brand has begun to move forward intensively, adopting several new models that can influence the future of the brand in a positive way.
But on the contrary, it didn't work out. Japanese company dropped out of the Top 10 Trusted Brands due to multiple issues with Legacy sedans and station wagons. Their rating has been downgraded to medium. The situation for the brand worsened by the fact that the legendary models of the manufacturer WRX / STi turned out to be even worse in terms of reliability.
As for Tesla. The famous sedan confirmed its average reliability in the latest study. Here we need to make a small digression. With this model of the American automaker, things are not so simple. Previously, the Model S was recommended by Consumer Reports as extremely reliable car. Several years passed, Tesla had problems in the reliability of some units, plus fires during accidents and recent accidents, the rating fell to the minimum.
In the current study, the reliability rating for the Model S has been improved to reach the average. Now CR recommends to buy Tesla cars, nevertheless warning that the owners may not have an easy life with them.
The situation is much worse with the new SUV. This model became notorious for its problems, including its complex rear door opening system, the Falcon-wing. Tesla electric vehicles are distinguished by the presence of an autopilot system that allows the car to maintain traffic in the lane, track speed, monitor safety and follow a given route.
Recall that last year withdrew his recommendations for buying cars Tesla Model S, resulting in the share price Tesla on the US stock exchange fell by 10% in just one day.
Who entered the list of the most reliable and who flew out of this list in 2016
Consumer Reports' recommendations are based on fairly comprehensive research and include three key areas: road testing, predicted reliability, owner satisfaction from the Annual Auto Survey, and independent safety testing.
The list includes car models that are recommended for purchase or vice versa are not recommended for purchase according to the latest Consumer Reports reliability study.
Models, again included in the list of recommended
Models with high reliability
Chrysler 300
Hyundai Santa Fe
Models Consumer Reports no longer recommends
Models with little reliability
Dodge Durango
Lincoln MKX
Mini Cooper
Subaru WRX/STi
Volkswagen GTI
consumerReports gives three practical tips for buying a reliable new car
Tip 1: Don't buy a car based on a brand
Not all vehicles in the brand's lineup are created equal in terms of quality. For example, Infiniti has models made with the highest level 91 points for the Q70 sedan, and vice versa, the QX60 crossover model scored only 33 points. Ford SUV The Expedition impresses with its reliability, but the Fiesta has its fair share of endurance and reliability issues. is in the Top 5, but the A3 model ranks below average in the rating.
Tip 2: Wait a year or two before buying a new or restyled model
It is true that some brands, such as Lexus and Toyota, are able to produce reliable cars over a long period of time, but even they are not immune from putting a real wreck on the market. The Tacoma pickup version was unreliable during its first year until the problem was fixed, it took three years for the Ford Escape to be corrected, putting it in the middle league for reliability in the rankings. In general, sometimes years pass before something is done.
Be careful when buying a new car model or its restyled version. Upgrading can mean new parts, new systems, and new problems.
Tip 3: The more technological the car, the more problems it will have.
It is also reasonable that complex modern systems do not add reliability.
For the last few year s Ford company encountered a problematic infotainment system MyFord Touch and MyLincoln Touch, as well as a system with double clutch automated box gear shifting in Fiesta and Focus models. The owners of the new Honda and Acura in some trim levels also had problems with multimedia and gearbox. And vice versa, those owners who preferred a simpler ford model or Honda problems were much less.
2016 Consumer Reports Auto Reliability Ranking
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Place |
Difference to last year |
Brand |
Number of models |
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Most Reliable |
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Lexus |
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Toyota |
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Buick |
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↓ 1 |
Audi |
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Kia |
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↓ 2 |
Mazda |
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Hyundai |
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Infiniti |
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Reliable |
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bmw |
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↓ 2 |
Honda |
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↓ 6 |
Subaru |
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Acura |
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Nissan |
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↓ 4 |
Mini |
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Chevrolet |
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↓ 2 |
Porsche |
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mercedes benz |
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|
↓ 1 |
Ford |
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Less reliable |
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↓ 7 |
Volvo |
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Who, if not the owners themselves, will best tell about their cars? They know how many times they visited the service, they know why the car they bought did not suit them, what expectations from the operation of the car were not confirmed, and where such problems got out that they had to get into their wallet. Have you already seen
Another large-scale study was conducted by the European branch of the J.D. power. The agency is engaged in a global survey of car owners who bought their cars more than a year ago and have already driven about 30,000 km on average. A huge questionnaire was filled out by 17,200 motorists who purchased cars between January 2007 and December 2008. Questions that were asked to car owners are very diverse. They concerned the operation of car components, reliability, interior comfort, luggage transportation, up to simple general impressions about the car.
A total of 104 models from 27 manufacturers were evaluated. As a result of processing the questionnaires, cars were evaluated according to four parameters, each of which had its own weight in the final assessment of a particular model:
- owner complaints - 37%;
- quality and reliability - 24%;
- ownership and spending - 22%;
- quality of service at dealers - 17%.
The parameters “Quality and reliability”, as well as “Complaints of owners” really give an objective assessment specific car regardless of country
vehicle operation. But the cost of ownership and maintenance at dealers from country to country can vary greatly, since each
In the market, a manufacturer can pursue a completely different policy on the choice of dealers and prices for spare parts and repairs.
In general, the survey reflects the satisfaction of the owner with his car - by what percentage did this or that model meet the expectations of its owners.
Absolutely best result showed a crossover from Lexus. Model Lexus RX posted a customer satisfaction score of 86.7% and was far enough away – by 3% – from second place to the prestigious Jaguar sedan XF. Not so long ago in the reliability ratings of cars brand Jaguar occupied a rather modest position, especially if these ratings were issued in Germany or the States. But now, firstly, Jaguar really began to collect fewer complaints from owners about the quality and reliability of their models, and secondly, this study was held in the UK, where they are very loyal to the domestic automaker - the pride of the British.
Third on the global satisfaction list is another Lexus, the IS sedan.
By the way, except for the Lexus RX that pulled ahead, the other 103 models showed fairly close results - there are no frank failures here: the cars are located in a tight group and the gap in the results of the second and last places was only about 10%.
Customer satisfaction is completely independent of vehicle size or body type. The top ten included a tiny urban hatchback from Toyota, a compact van from Honda, prestigious sedans from Audi and Jaguar, crossovers from Lexus and Honda, C-class model from KIA. It is noticeable that premium brands, and in particular Audi, BMW, Mercedes-Benz, took places in the first half of the list. Together with them, Honda, Toyota, Volkswagen models firmly settled here.
But French cars in Britain have always been disliked, and in the list of customer satisfaction they rank low. First Frenchman, Citroen C4 Grand Picasso, appears only in 37th place on the list (which it shares with the Audi A4 and BMW 5-Series), and the bulk of the French models have accumulated towards the bottom of the list.
There is another absurdity in the testimony of the British. Three absolutely identical models, produced at the same plant in Slovakia, are located in different parts of the list. car with japanese badge Toyota Aygo took 31st place, and cars with French emblems were in 90th (Citroen C1) and 99th (Peugeot 107) places.
Among urban minicars, the best marks for quality and reliability were received by FIAT Panda and Citroen C1; when it came to complaints from the owners, the FIAT 500 was the least of all complaints, while the French models and the old Ford Ka received from the British in full. But in terms of dealer work and maintenance costs, the Toyota Aygo and Smart ForTwo scored high and were the best in the urban subcompact class. They were accompanied by two FIATs - Panda and 500.
In total, 23 models are presented in this category. At the top of the list are japanese models and a small English MINI. The best in quality and reliability
Honda Jazz and Toyota Yaris were recognized. In addition, Mitsubishi Colt received the highest rating for reliability, and Volkswagen Polo for interior quality.
At the bottom of the list, good results in terms of quality and reliability were shown Ford Fiesta, Citroen C3 and Opel Meriva, which is sold in England under the brand name
Vauxhall. The brightest, and most importantly, the most English car MINI. The highest ratings for service and cost of service in the UK received Toyota model Yaris.
And here is the first extremely unexpected result: among 19 golf-class models, the consumer liked the affordable Korean model of Slovak production the most. Excellent quality and reliability, no complaints and low prices service brought KIA Cee'd to first place in the class and fourth in the overall customer satisfaction rating. The KIA Cee'd has not only overtaken the class benchmark VW Golf, but also premium compacts from BMW, Audi and Volvo. The latest of these, the Volvo C30, received top marks for quality and reliability. The VW Jetta and KIA Cee'd also get high marks for reliability. Body quality is the best Toyota Auris, and the new Mazda3 also received the highest score for reliability
A clear division of consumer preferences can be seen in the ratings of 12 D-class cars. The highest scores were given to Japanese models and Volvo, followed by German and French models. The highest marks for quality and reliability are received only by Toyota Prius. Another top score for body quality goes to the Honda Accord, and no other model in this class has received top scores for reliability and quality. But the Accord had a minimum number of complaints. Customers were also loyal to the Volvo S40. The highest rating for cost of ownership was, of course, the hybrid Prius.
The Japanese Lexus received top marks for quality and reliability. Received the highest rating for reliability mercedes c-class. In terms of the low number of complaints, the Audi model scored high, and in terms of the favorable cost of ownership, UK consumers chose the native Jaguar X-Type.
In the minivan class, among 15 vehicles, only Renault Scenic, and for the quality of the interior and bodywork, only Mazda5 was awarded the highest rating. However, high marks for reliability and quality did not affect general position in the ranking. Renault and Mazda were in seventh and eleventh places, respectively. Here is a low number of complaints Mercedes owners B-Class and Citroen Grand C4 Picasso allowed these models to become leaders in the minivan class. Ford S-Max received exactly the same scores for low complaints as the Mercedes B-Class, but the high cost of ownership dropped the Ford to ninth place.
