OTP Bank is a Russian banking institution. It is a member of the International Financial Group "OTP Group", which is a key financial services market in the countries of Eastern and Central Europe. The bank also positions itself as a diversified lending institution, which provides various banking services and products to individuals and legal entities. In 2017, the assets of OTP Bank Russia amounted to 119.4 billion rubles.
The international experience of OTP Bank begins in 1949, after its foundation in Hungary as a state savings bank. At the end of 1990, the bank was reorganized and a public limited company "National Savings and Commercial Bank" was established. Today, OTP subsidiaries operate in nine European countries.
Joint Stock Association "OTP Bank" has been operating in Russia since 1994. The activities of the financial institution are coordinated with the Central Bank of the Russian Federation. The main direction of the bank's work is conducting commercial and retail banking operations:
- Acceptance of deposits;
- Providing loans to private and corporate clients;
- Providing guarantees;
- Provision of services in the implementation of import and export operations by clients;
- Settlement and cash operations;
- Operations with securities;
- Operations with foreign currency;
- Use of derivative financial instruments;
- Attracting and placing funds on the interbank market.
According to key indicators, the bank is included in the list of 50 largest banks in the Russian Federation. Branch network - more than 3,700 representative offices, credit and cash service branches, additional branches. OTP Bank issues and accepts bank cards of the largest payment systems: Master Card, VISA, JCB Int., DENERS CLUB, Zolotaya Korona.
Brief background information – OTP Bank
Main office: Russian Federation, Moscow, Leningradskoe highway, 16A, building 1, 125171.
Hotline, phone number:
- 8 800 100 5555 (advising on bank services and products, deposits and loans);
- 0707 (free phone number from a mobile device for all questions);
- 8 800 200 7005 (for consumer loans in retail chains);
- 8 800 200 7001 (on issuance and closing of credit cards);
- 8 800 200 7009, +7 495 775 3353 (answers to questions about services for small businesses, only for residents of Moscow and the Moscow region).
Official web page on the Internet: https://www.otpbank.ru/
Name of the Chairman of the Board of Directors: Zoltan Major.
The president: Chizhevsky Ilya Petrovich.
Financial services at OTP Bank
OTP Bank has been providing service for legal entities and individuals . These services include: issuing loans to individuals and small businesses, issuing loans to retail chains, opening deposits, opening accounts, making money transfers, renting safes, conducting operations with plastic media, remote banking system. The banking institution participates in the unconditional deposit insurance program. Volumetric assets made it possible to rank it in Group I. The provision of services to customers occurs only through the internal network. The client base of OTP Bank includes over 4 million citizens of the Russian Federation.
Internet banking for individuals from OTP Bank
The Internet banking system for servicing individuals from OTP Bank was named "OTP Direct". All banking services are provided here remotely, without visiting a branch of the company. It is enough to be the owner of a plastic card, or to have an open account. Pre-registration in the online system through the website is recommended. Login and password are required for authorization in the service.
OTP Direct, video:
Opportunities of Internet banking OTP:
- Getting static information about your cards, accounts, loans and deposits.
- Obtaining information on the movement of finance.
- Making transfers and payments online in a couple of clicks.
- Replenishment of electronic wallets: Eleksnet, Yandex.Money, QIWI, Rapida Online, etc.
- Create templates.
- Setting up recurring payments.
- Connecting the mobile bank "OTP Direct".
- Setting the "Telegram-bot" option.
- Setting up security in your personal account.
- Communication with the bank consultant in the chat.
Internet banking for legal entities from OTP Bank
The virtual banking service center for individual entrepreneurs and legal entities is called "IBank". Logging into the system is carried out from the official web portal of the bank, by pressing the button "Internet banking for legal entities". Unlike standard login and password authorization, entrepreneurs can connect to the system only through the received driver for iBank2Key USB tokens, Rutoken, or the crypto library for the MAC token. For offline work in the system, it is recommended to install the PC-Banking program, a link to it is available on the official web-portal of OTP Bank.
In the action panel of the personal account, the following are implemented: actions:
- Asset and account management;
- Work with salary projects;
- Carrying out transactions with currency;
- Settlement service;
- Creation of new documents;
- Document editing;
- Copying a new document based on an existing one;
- Document signature;
- Work with incoming letters;
- Printout of documents;
- Creation of document templates;
- File export;
- Import documents;
- Update of displayed information;
- Receipt of correspondent accounts, etc.
Customer Support OTP Bank
The contact center of OTP Bank is open daily , and provides customer support on all issues of interest. Professional specialists of the institution are ready to answer them both in stationary and remote mode. Visit the nearest bank branch with a passport of a citizen of the Russian Federation, and a professional will help you solve an urgent problem within a few minutes. For remote communication with the operator, you will need an Internet connection from a personal device, and a visit to the official website of OTP Bank.
Internet support service
For remote correspondence with the company, you can use the online communication services with a bank specialist. The first way is to follow the link: https://www.otpbank.ru/retail/contacts/, and in the open dialog box select the tab "Contact the bank". The following are the contact details of the person writing the appeal:
OTP bank information, video:
Founded in 1994, OTP Bank today is a universal credit organization providing a full range of modern financial and credit products and services for corporate and private clients. The company is also included in the top 50 banks in Russia, and in some separate areas it is a leader in the country's market. The management of the bank, represented by authorized employees of contact centers, accepts for consideration oral and written requests from its customers on all issues regarding the quality of service and the provision of their services.
OTP Bank support service: how to help the client
Whichever way you choose to submit your application, you can always:
- Find out about the status of your account, deposit card or loan;
- Clarify the balance of your funds and details of the latest transfers;
- Block the card if it has been stolen or lost;
- Order certificates of any type from the bank;
- Close the deposit ahead of schedule without visiting the office;
- Check the current exchange rate;
- Find out detailed information about all products and services;
- Connect additional bank services or deactivate them;
- Get help with online banking or restore access;
- Find out about the work schedule and addresses of branches, terminals and ATMs.
How to apply to OTP Bank: 4 ways to contact support
You can contact the support service of OTP Bank through several channels:
- Online resources on the Internet - a feedback form on the bank's website, e-mail, official communities in social networks;
- Phone numbers of contact centers;
- Postal address of the main office of the bank;
Postal address of the Head office of OPT Bank: Russian Federation., 125171, Moscow, Leningradskoe shosse, 16A, building 1.
- Registration of a written appeal in the official representative offices of the bank.
How to call OTP Bank
There are several contacts of the bank's round-the-clock support center:
- Free short number 07-07 for calls from mobile phones of the country;
- 24/7 hotline 8-800-100-55-55 for free calls from landlines in Russia;
- International format number +7-495-775-33-53 for calls from all landline phones in the Moscow region or from abroad;
- Login "otpbank_russia" for Skype calls.
Before contacting an employee of the OTP Bank hotline, you will be given the opportunity to listen to the voice menu items of the automatic operator. Thus, you can find answers to the most popular questions of users or get acquainted with the offers of the bank. Before calling a Skype consultant, make sure that your device's headset and microphone are connected and working properly.
Online connection with the support service of OTP Bank
Depending on the topic of your appeal, bank employees will need to provide the following information:
- date of birth;
- Passport data;
- Bank or agreement card number;
- Priority method for receiving a response;
- Address of residence, phone number, e-mail;
- Copy of certificates, checks or statements.
The OTP Bank support service is available through a convenient feedback form on the website:
- Go to the contacts section "Contact them" on the bank's page.
- Indicate your personal data in the opened questionnaire form "Contact the bank".
- Mark the topic of the appeal.
- Please describe your situation or question in detail.
- If necessary, add a file with a copy of the documents.
- Agree to the terms of processing your data.
- Enter the code from the image and submit your request.
Registration of such requests in the unified register of the OTP Bank support service takes place on the day the application is received. The answer will be provided through the communication channels provided by the client in the application. This may be a written response to the client's address, a response to an email address, an SMS notification, a verbal response by phone or directly at the bank's office.
I give my consent to OTP Bank JSC (125171, Moscow, Leningradskoye shosse, 16A, building 1) for processing (collection, systematization, accumulation, storage, clarification (updating, changing), use, distribution (including including transfer), depersonalization, blocking, destruction) of my personal data, including last name, first name, patronymic, details of an identity document, as well as other information related to me in order to consider this request and provide a response to it.
I am notified that the storage of a message containing my personal data will be carried out within 1 year from the date of its sending.
FAQ
Credit cards
- How to activate the card?
Did you receive the card by mail or by courier?
- To activate the card, you will only need to call the Bank at tel. 8-800-200-70-01 or Skype () and tell the employee about your desire.
The procedure will not take long. You will need to answer a few questions, after which, in case of a positive decision, the card will be activated
You can use it no later than the next business day.
Did you receive the card at the branch?
- In this case, the card is issued already activated.
- What should I do if I have lost or forgotten my PIN?
Can I use the card immediately after activation?
If you received a card without a PIN code, then after activation within two weeks it will be sent to you by mail, but for now you can get money at bank cash desks by presenting your card and passport.
- Can I use the card immediately after activation?
Was the card issued at a bank branch?
- In this case, contact the branch to reissue the card with a new PIN code.
Office addresses and hours of operation can be found on our website:
Was the card received by mail or by courier?
- Order a card reissue by calling the bank at tel. 8-800-200-70-01.
- My card has expired, how do I get a new one?
After the expiration of the card, it is no longer possible to use it again, but if you still have an outstanding debt, you can continue to pay the loan, as before, in any convenient way, except for ATMs:.
If you received the card by mail or by courier, then order a reissue by calling the Bank's contact center at tel. 8-800-200-70-01 or Skype ().
If the card was issued at a branch of the Bank, then contact the service department to write an application for reissuance.
- How to control your card account?
- call the bank's contact center at tel. 8-800-200-70-01 to get expert advice, or use the autoinformer (IVR) service. To do this, put your phone in tone mode and follow the voice prompts.
- write an email to .
- contact via Skype ()
-
The telecode is your personal number for entering the automatic banking system.
A telecode is needed when using an autoinformer when calling the bank by phone.
- What is a card credit limit?
The credit limit is the amount that the bank gives you for long-term use.
For a certain time (during the validity of the card) you can "borrow" this money, return it back to the card and use it again.
- Are there limits on the credit limit?
Yes, I have. The Bank individually sets the credit limit for the client's card after evaluating the client's data specified in the questionnaire.
- Can I change the credit limit on my card?
- How can I find out what conditions apply to the card?
You can view detailed information about the conditions for using the card in the accompanying documents received with the card (tariff, booklets) by calling the bank at tel. 8-800-200-70-01 or Skype (). by sending an email to .
- How to pay for a credit card?
After you use the credit money, they will need to be returned back to the card. Depending on the tariff (you can check it on the website:) the bank sets a certain amount of the monthly minimum payment. It will be enough to pay off interest and fees for using the loan within a month, and pay part of the amount spent.
You can also deposit any amount more than the minimum payment each month, up to the full repayment of the loan. There is no upper limit for the payment amount. - What is the minimum payment?
The minimum payment is the amount of money that you need to deposit every month in order to pay interest and fees for using the loan and repay part of the amount spent.
The amount of the minimum payment depends on the conditions of the tariff. You can find out what the minimum payment for your card is from the tariff received with the card, or by contacting the bank in any way convenient for you: call tel. 8-800-200-70-01, via Skype ()., by sending an email to . -
- Until the next repayment date, along with the next payment, you must pay the missed payments, as well as fines (if any have been accrued). You can find out the amount of payment by tel. 8-800-200-70-01, via Skype () or by sending an electronic appeal in the feedback form on the bank's website:.
- What fees apply for using the card?
When using a credit card, you need to return the amount of money spent, along with interest and additional fees, which are provided for by the tariff.
Additional fees may include:
SMS informing fee 59 rub. - charged monthly until you repay the loan in full.
The service fee for a card received at a bank branch is paid once a year, the amount of the fee depends on the type of card.
The service fee for a card received by mail or by courier is paid once a month in the amount of 99 rubles.
You can check the parameters of your tariff plan on the bank's website:
- Is it possible to pay for the card with payments more than the minimum payment?
Yes, every month you can make a payment to the card, unlimitedly exceeding the minimum, up to the full repayment of the debt. At the same time, you will repay the loan faster and pay less interest.
After all, interest is charged every day on the balance of the debt, therefore, the less the debt remains, the less interest is charged on this amount. - Can the card be used abroad?
Of course you can. With an OTP Bank card of the VISA or MasterCard international payment system, you can pay for goods and services in any trade organizations around the world that accept plastic cards for payment, or receive money in cash at ATMs of any banks.
- What is a grace period?
The grace period (aka GRACE-period), as one of the most significant advantages of your card, gives you the opportunity to use a loan and not overpay interest for it.
Preferential conditions apply only to non-cash purchases.
In order to take advantage of the terms of the grace period, before the date of its expiration, you must pay the entire amount of the debt. In this case, no interest will be accrued on purchases made during the grace period. - What date does the grace period start?
From the date of activation of the card, settlement periods of exactly 30 calendar days are calculated, during which minimum payments must be made if you do not plan to immediately repay the debt.
And the start date of the grace period is the same as the start date of the billing period each month.
The duration of the grace period is 55 calendar days.
You can find out the start and end dates of the grace period by contacting the bank in any way convenient for you: call tel. 8-800-200-70-01, via Skype ()., by sending an email to . - How does the grace period work?
From the date of activation of the card, billing periods of exactly 30 calendar days are calculated.
On the last day of each billing period, the bank generates a card account statement, which it sends to you by mail.
This statement contains the amount of the full debt, taking into account all your expenses and payments made for the past billing period (month). In order to take advantage of the terms of the grace period, you need to pay the amount of the full debt calculated on the date the statement was generated before the date of its expiration.Let's take an example.
You activated the card on January 01.
During the month you pay by card for purchases.
On January 30, the bank generates a statement with the amount of the full debt at the end of the month.
Within the next 25 days you need to repay the amount of the full debt.
If these conditions are met, interest on all purchases for the past month will not be accrued.If, in addition to non-cash purchases, during the month you have also withdrawn money from the card, then preferential terms continue to apply to purchases, but you will need to pay additional interest that was accrued on the amount of cash withdrawn.
You can find out the start and end dates of the grace period by contacting the bank in any way convenient for you: call tel. 8-800-200-70-01, via Skype ()., by sending an email to .
- How to get a card statement?
To obtain an account statement for the period of interest, you can contact any representative office of the Bank, the addresses of the offices are on the website:.
- Can the card be reused?
The card can be used an unlimited number of times during its entire validity period.
You can check the validity period on the front side of the card (in the center, under the card number in month/year format).
The available balance of the card will increase with each of your payments, and after the full repayment of the debt, the credit limit will be restored to its original value.
If the credit limit is completely exhausted, then the available funds will appear only after you make the next payment. - How to close a card account?
In order to close a card account, you need to contact the bank office:, and write a corresponding application.
A prerequisite for accepting an application for execution is the full repayment of the loan. If your own funds remain on the card, then in the application you will additionally need to indicate the account number to which you instruct the bank to transfer your money.
The term for execution of the application from the moment of its receipt by the bank is up to forty calendar days.
Loans in stores
- What is a consumer loan?
- General conditions for issuing a loan?
A loan can be issued under any of the existing lending programs.
Minimum loan amount: 3,000 rubles. (depending on the promotion, the amount can be reduced to 2000 rubles);
Maximum loan amount: up to 600,000 rubles (depending on the promotion and the region);
Loan term from 3 to 36 months;
Loan rate: from 14.7%
Down payment: from 0% to 99%
Monthly commission: from 0%
Early redemption: FREE
Loan currency - rubles.
For more information on what lending programs are available in your area, you can find out from our Agents in the store. - How to get a consumer loan?
You need to contact an OTP Bank employee at a partner store, choose the most suitable loan conditions for you and fill out an application for a loan.
The decision on the possibility of granting you a loan and its amount will be made within five minutes.
In case of a positive decision, you will need to sign documents and receive a payment schedule with receipts for payment. - What are the requirements for a client to receive a consumer loan?
- Citizenship of the Russian Federation;
- Permanent registration and actual residence in any of the regions where there is a credit and cash office of the bank (addresses can be found on the website:);
- >Age at the time of applying for a loan - from 21 to 69 years inclusive.
You can get information about the conditions for loans in your region from an OTP Bank employee in a partner store.
- In which stores can I get a consumer loan from OTP Bank?
You can get a loan at any partner store of the bank, if it is located in the region of your permanent registration and actual residence. You can check the addresses of stores at the credit and cash office of OTP Bank in your region. Contact phone numbers are on the website:.
- Is it necessary to insure a loan?
When applying for a loan, your desire to insure the loan or refuse this service does not affect the decision of the bank. The decision is made by the bank on the basis of verification of the data specified by you in the questionnaire.
For consumer loans, you may be offered life and health insurance programs, as well as insurance in the event of a job loss. For more information on their terms and conditions, please visit: - Is it possible to repay the loan ahead of schedule?
Of course you can. Early repayment of the loan is possible at any time.
You will save your own funds, because you will not have to pay interest for all subsequent months of using the loan.
To do this, you must pay the amount of the full debt before the next repayment date.
You can find out the amount for early repayment from the payment schedule or by contacting the bank:- call tel. 8-800-200-70-05 to get expert advice, or use the autoinformer (IVR) service. To do this, put your phone in tone mode and follow the voice prompts.
- get an "Express Statement" for the loan:
- find out the amount of the debt through the Internet bank "OTPdirect" (you can connect the service at any office of OTP Bank, detailed information about the service and tariffs are on the website:);
- contact Skype ().
- Is it possible to pay off a loan with payments greater than the minimum?
If more money is received than the amount of the required payment, only the amount equal to the payment from the schedule will be debited from your account on the maturity date.
The remaining funds will be credited only on the date of payment of the next payment.
Accordingly, next month it will be necessary to pay the difference between the amount of the next payment and the part of the funds that remained as an overpayment from the last time. - How to pay a consumer loan?
Upon receipt of a loan, a bank employee will give you a payment schedule, according to which you will need to pay. There are several ways to pay for a consumer loan, both within the bank through a network of offices and self-service terminals, and third-party payment systems.
You can get acquainted with them here:
You can choose the most convenient for you. - What should I do if I missed a payment?
If this is the first missed payment, then you must pay only the missed payment and the amount of the second payment by the date of the next payment. The Bank does not charge penalties for missing the first payment.
In case of missing the second payment, you must pay a fine in accordance with the tariff:
You can specify the payment amount by contacting the bank in any convenient way:- call tel. 8-800-200-70-05 to get expert advice, or use the autoinformer (IVR) service. To do this, put your phone in tone mode and follow the voice prompts.
- write an electronic appeal to;
- get an "Express Statement" for a loan:
- check the amount in the Internet bank "OTPdirect" (you can connect the service at any office of OTP Bank, detailed information about the service and tariffs can be found on the website: https://direkt.site);
- contact Skype ().
- How to control your credit score?
You can use convenient and simple services for obtaining information:
- call the bank's contact center at tel. 8-800-200-70-05 to get expert advice, or use the autoinformer (IVR) service. To do this, put your phone in tone mode and follow the voice prompts.
- write an email to ;
- view information about payments and debts through the Internet bank "OTPdirect" (you can connect the service at any office of OTP Bank, detailed information about the service and tariffs are on the website: );
- contact Skype ().
- What is a telecode and how to find it?
The telecode is your personal number for entering the automatic banking system.
A telecode is needed when using an autoinformer when calling the bank by phone.
The telecode consists of three digits. Its value is equal to the last three digits of your Russian passport number. -
If you have a need to return the goods, then, first of all, you should resolve this issue with the store. Then contact a Bank employee (a representative of the Bank who issued you a loan), fill out an Application for the return of goods.
For the past term of using the loan, the bank will need to pay interest according to the new payment schedule, which the employee will issue to you after recalculation.
The money paid in cash in the store when purchasing the goods (initial payment) is refundable in full - How to return the goods and terminate the contract?
You can apply for a certificate to any partner store or credit and cash office of the bank in your region, the addresses of the offices are on the website:
With a passport, you can apply to any branch or branch of our bank in your region. Our experts will help you calculate the loan and choose the best option.
In addition, you can apply for a cash loan on our website. - What are the basic requirements for obtaining a loan for a borrower? What documents need to be provided?
- age from 21 at the time of application to 65 years inclusive at the time of loan repayment (according to the “Business People” program, the minimum age is from 25 years at the time of application);
- citizenship of the Russian Federation;
- permanent registration in any region where the Bank is present and actual residence in the region where the loan was issued;
- permanent place of work and length of service at the last place of work, corresponding to the conditions of the loan program.
A complete list of requirements imposed by the Bank on the borrower and the documents necessary for obtaining a cash loan is presented on our website in the Cash Loans section: http://www.website/retail/nopurpose/, or you can contact our Contact for clarification -Center by phone +7 495 775-47-75 (for residents of Moscow and the Moscow region), 8-800-100-55-55 (free call from Russian regions).
- What are the terms for making a decision on loan applications and how long does it last?
OTP Bank- one of the largest retail banks. The bank belongs to the Hungarian group of companies of the same name. The main activities of the bank are: POS lending, credit cards, cash loans, as well as accepting deposits from the public. The bank issued its first loan in Russia back in 2003, the bank's financial rating is estimated as stable. The bank has a developed network of branches in Moscow, as well as in large cities of the country.
The personal account is the center for managing the client's financial assets. Login to the office is carried out remotely using a computer and login identifiers - login and password. A login and password for entering is usually issued to a client of a financial organization when opening a financial product in a bank: an account, a deposit, a loan or a bank card.
To enter your personal account, you must go to the official website of the bank at https://www.otpbank.ru/ and in the upper right corner click the "Internet Banking" button. The system will redirect you to the login page for your personal account, where you need to enter your login and password received during registration and click the "Login" button.
Login to enter OTP Bank is your bank service agreement number or card number in 16 digit format. A temporary password for the first login to your personal account will be sent to your phone via SMS.
If the data is entered correctly, the system will redirect you to the main page of the OTP Direct personal account. We advise you to immediately change the temporary login password when you first log into the Internet bank ( it is only valid for 3 months from the moment you receive the SMS!) to permanent for safety reasons.
Be careful when entering your username and password! The client is given three attempts to log into the Internet bank! After the 3rd unsuccessful login attempt, your login will be blocked and access will be restored only by calling the hotline or during a personal visit to a branch of a financial institution.
OTP Direct is a convenient way to manage your accounts and cards remotely.
You will see a page with a user-friendly interface, where all functions are divided into tabs for convenience:
- My products (your cards, loans, deposits and accounts)
- Opening a deposit (opening a deposit online)
- Special offers (personal offers from the bank)
- Settings (settings for your personal account and login security)
To connect your personal account OTP Direct, you need to become a client of the bank. To do this, you may have one of the financial institution's banking products open.
Registration of a personal account is carried out in any branch of OTP Bank. To do this, you need to write an application for connecting the Internet Banking service, present your passport to a bank employee and wait for a sealed envelope with a username and password to be received.
If you don’t remember whether you registered in the system or not, you can call the bank’s hotline at 8-800-100-55-55 and clarify whether you have been assigned a login. The contact center employee will need to provide passport data and a code word (used when calling the contact center to identify the client).
If you are lucky, the operator will remind you of your login, and the password will be sent via SMS to the mobile phone specified in the banking service agreement.
There is no subscription fee for using the Internet Banking service.
If you are unable to log in to your personal account, then we advise you to check the correctness of the entered data: the reason may be the wrong letter or number, the keyboard layout, or the pressed Caps Lock key. After three attempts of unsuccessful login attempts, your account is blocked and you need to use the password recovery function. To recover the password from the OTP Direct personal account, there are several solutions:
- Restoring access by calling the bank's hotline 0707 ( the most convenient and fastest option)
- Restoring access to a bank branch
- Password recovery on the OTP Bank website ( the function is not working since September 14, 2018 )
Let's look at each of these methods in more detail.
Option 1. The password can be recovered by a special phone number of the bank 0707 : the contact center employee will need to provide passport data, card number and code word. After verifying the data and establishing your identity, your phone will receive a one-time password to enter the online banking system.
Option 2. The easiest way to get a new password for your personal account is a personal visit to the branch of OTP Bank. You must have a passport of a citizen of the Russian Federation with you. Upon arrival at the branch, you must ask the employee to give you an application form for restoring access to the OTP Direct Internet Banking service. Once the application is accepted, you will be given a new temporary login password.
Option 3 (non-working method). Password recovery on the bank's website. To restore access to the OTP Direct system, go to the login page for your personal account at https://direct.otpbank.ru/ and click the "Forgot your password?" button. The system will redirect you to the access recovery page, where you must enter the code word and card number in 16 digit format. If you do not have a card, then click on the link "No card number?" to the right of the card image. and instead of its number, enter your full name, date of birth, series and passport number and press the "Continue" button.
If the data is entered correctly, a new one-time password for entering SMS will be sent to your mobile within a few minutes.
Recover your password in any way convenient for you from the ones listed above.
Mobile application OTP Bank
OTP Bank has a mobile version of its personal account - this is the OTP Direct mobile application. Applications replaces all those familiar functions that are in the personal account of a bank client. The mobile application is provided free of charge and is available for users of mobile devices based on iOS and Android.
To enter the mobile application, use the login and password received when registering the OTP Direct service. After the first login to the application, you can set up subsequent logins using a 4-digit digital password.
The following features will be available to you in the mobile app:
- Detailed information on your banking products, viewing account and card statements
- Transferring money to another bank using free details
- Bank transfer between your accounts or to the card of another bank client
- Implementation of control over a credit card or loan: information on the amount of debt, the date of the next payment, a complete payment schedule
- Blocking access to OTP Direct
- Change login and password to login
- Changing SMS notification settings
To install a mobile application, go to the application store of your device and enter "OTPDirect" in the search bar. In the results, a card with the bank's corporate logo and the same name should appear. To download it to your gadget, click the "Install" button and wait for a new icon to appear in the device menu.
OTP Bank is interested in its customers, and therefore does everything to ensure that they feel comfortable using its services. Sometimes customers need to contact the bank. The most convenient way of communication for many people in Russia has been and remains the telephone, so the organization has a free phone for the OTP Bank's loan hotline for these purposes.
Given that OTP Bank serves different clients, it has different phone numbers for communication:
- if a client is interested in a consumer loan, for example, to buy a washing machine in a shopping center, then he should dial 8 495 775 4 775
- if you have questions about credit cards, then just dial 8 495 775-4-775, and bank employees will resolve them
- hotline for general issues 8 800 100 55 55
- the bank serves small businesses, for them there is a number 8 800 200 70 09
- telephone number of OTP Bank, Moscow and Moscow region 8 495 775 4 775 , but you can also call federal numbers
- the telephone number of OTP Bank in St. Petersburg is also of federal significance (8 800), in the code 812 OTP Bank does not have a telephone
- for general questions from all mobile phones you can call the short number 0707 free of charge
However, it should be noted that the OTP bank "distributed" phone numbers in a very original way. Each of the numbers is not a department number. All numbers are "responsible" for a specific type of bank services. At the same time, most phones start with 8 800, which indicates that this is a free telephone number for the OTP Bank hotline.
This is especially convenient for older people, because they most often try to save on mobile communications, but for this the bank has a short number for receiving calls from mobile phones.
For residents of Moscow and the region, the bank has allocated a city number in the code 495, which operates in a single tariff scale designed for the Moscow region. Residents of other regions can use numbers that start with 8 800. If you see such a beginning, then you have an absolutely free OTP bank phone number.
ATTENTION!
To save on mobile communications, you can and should call the special short number of OTP Bank - 0707. It is FREE for all mobile operators, both for Beeline numbers, and for Megafon, MTS numbers and so on.
Agree, it is much more convenient to ask questions to a living person who is on another wire than to look for answers on the Internet. In addition, the phone can be useful, for example, in the process of filling out a receipt to pay for a service through a bank. Yes, and there are many situations when you need just this type of connection. If a client needs to apply for a loan, then it is also convenient to find out about the details of lending by calling the toll-free phone number of OTP Bank.
Let's assume that the client's bank card is expiring, and the bank branch is located in another city, where you still need to get to. In this case, you can call the bank and resolve the issue of reissuing the card remotely. At the same time, you can not only order it, but also specify the date when it will be ready. Again, this is convenient. After all, there is no need to spend money on travel, and the time savings are significant.
Sometimes it also happens that a wallet was stolen from a client, along with a bank card. In such a situation, you need to act immediately. The only way out is to call the bank to block the card! After all, it is very important to block the card in a timely manner so that an attacker cannot use it.
However, it is far from always economical, especially for cell phone owners, to make calls to landline numbers. After all, money is debited from the phone account for this. And here OTP Bank also showed concern for its customers. For subscribers of MTS, Megafon, Beeline, there is a short free telephone number for the OTP Bank hotline, with which you can contact the bank for free at any time of the day - this is the number 0707. At the same time, money is not debited from the balance of the phone. After all, not every person is ready to spend a certain amount of money in order to call the organizations he needs.
So, OTP Bank really treats its customers carefully and carefully. For their convenience, various types of communication are provided. After all, emergencies can happen to anyone. It is really very convenient and practical. That is why you need to keep in your notebook the free telephone numbers of the OTP Bank's hotline for loans. This will significantly reduce the time to search for them, if you need to urgently call the bank.
How else to contact
Other types of communication are provided for other clients. For example, you can communicate with the bank without leaving your computer or using the mobile Internet. All you need to do for this is to go to the official website of OTP Bank.
It should be noted that the official website of the bank is distinguished by thoughtfulness. Immediately on the main page, the user sees all the toll-free phone numbers of OTP Bank, and a feedback form opens in front of him. And the form itself has two tabs. One is for the feedback from the bank. And the second tab allows you to order the necessary documents.
So, if you decide to write in feedback, then for this you need:
- introduce yourself
- indicate your full name
- if you are an OTP client, then you need to check the box, if not, you can skip this item
- then the number of the contract or card is indicated
- on the same line you need to enter your address
- then leave your email so we can reply to you
- in the next line you need to indicate your phone number, as well as the series and number of the passport
- after that, we select the subject of the appeal (this may be a consultation on the services and products of the bank, questions on Internet banking, you can also leave a claim)
- in the next column we write the text of the appeal to the bank, if necessary, you can attach the desired file
As we have already found out, on the main page of the bank you can not only leave a message in the feedback form, but also order the necessary documents. However, we clarify that this service is not free, its cost depends on the type of documents.
