Article about parts and assemblies modern car, which are better not to repair with your own hands, but to do it in a qualified service. At the end of the article - a video about warranty repairs in a car service.
The content of the article:
The modern car can be called the pinnacle of engineering. This is a rather complicated system, and even if the driver knows well how to repair a particular unit, is well versed in the device of the car, there are many units that you should not repair on your own - an exception can be considered a repair, where a failed part is replaced with a standard, original .
You need to make a reservation right away: these tips do not apply to those drivers who not only have a flyover in their garage, necessary equipment, but also the most important "tool" of a true specialist - hands that can make repairs. Those who correctly assess their knowledge and skills should heed the advice and go to a car service, if a breakdown is expected in such units and assemblies as:
- Fuel system.
- Glass replacement and painting.
- Electronic engine control unit.
- Air conditioning and airbag replacement.
An exception to this paragraph may be the following: if the car is equipped with Gas engine, every driver should be able to do the replacement of the spark plug. It's not a repair, but a replacement. Also in diesel trim levels - everyone should learn how to replace the nozzle. Here is the repair fuel system- This is the lot of professionals. Learning to repair "in the direction of travel" does not work.
If the car has fuel supply system common rail , then without the availability of equipment, even specialists will not be able to repair and install fuel lines.
Just to make a diagnosis fuel injector requires high precision equipment. Blowing at home with carburetor fluid on this little part will only give you a rough idea of where the failure is.
Moreover, in order to find a faulty nozzle in the fuel assembly, both skill and knowledge are also required. By observing the operation of the fuel system, you can "calculate" the faulty part by the rate of return flow ... and that's it.
Nozzle repair is a painstaking job, small cracks details can only be seen with special equipment. Modern pump nozzles in 90% of cases cannot be repaired at all.
Great tenderness is caused by women drivers who look senselessly at open hood their car if they had a breakdown on the track. The same feeling is evoked by male drivers who can sort out the engine with their eyes closed, but do not understand anything about how it works. the electronic unit engine control.
Modern ECUs are a clear and complex system, the repair of which should only be entrusted to a professional. The same applies to cases where chip tuning is required. 90% do-it-yourself installations lead to the fact that best case car loses driving performance, at worst - this is a complete failure of the computer.
Modern blocks are non-separable systems, they are cut in a car service. Carry out this procedure without professional equipment impossible, it is also quite difficult to find a specialized service, therefore, instead of repair, they often replace the computer, which is also better to entrust to professionals.
There are few drivers who are indifferent to the color of their car and approach the assessment of the condition paintwork his car, as in the saying: “Tanks are not afraid of dirt - the worse the color, the better patency».
Painting in a garage can cost a lot more than in a service - it’s enough just to “not guess” the color or not withstand the extra layer. Therefore, it is better to restore the coating in a professional workshop.
Even if you choose such a type of painting as Plasti Dip liquid rubber, a first-class car service is guaranteed to apply three to five layers of paint. Removable parts will be painted separately, while the glass will remain clean.
Turbine repair and diagnostics are not always available in the garage, even if the driver himself knows well what to do and how. The reason is that many cars need to be installed on a flyover just to run diagnostics. viewing hole often not suitable.
For example, when repairing a turbine on a Rover (diesel 3.6), which is equipped with two turbocharger systems, to check the left turbine, it is necessary to remove the subframe, steering rack, front gear. When the gearbox is removed, it is required to disconnect a large number of suspension parts and much more. And that's just preparatory stage- diagnostics of the turbine itself requires professional skills and equipment.
Turbine repair, even if the driver was able to disconnect the assembly in the garage, requires additionally: to replace all o-rings, seals, change the oil.
And the most the main point in the repair of the turbine itself is the balancing of the rotor, which is produced on calibration and balancing equipment. Washing in the ultrasonic chamber of small parts, cleaning and simultaneous replacement - all this requires special experience and skill.
Seems to replace Windshield on a similar, original, you can easily and independently. And here, motorists are in for a dangerous surprise - a deviation of a millimeter when pasting threatens that the windshield will collapse on the driver and passenger at the slightest accident. Leaks and creaking will also not bring pleasure when driving. Glass installation should be carried out in a service where a mechanic will check the accuracy of the installation geometry with a level and carry out a hermetic gluing.
Modern cars are designed taking into account all possible environmentally friendly parameters. Particulate filters are believed to contribute to the conservation environment and minimize CO emissions into the atmosphere. At the same time, few people care about the quality of the fuel and the fact that after 30,000-50,000 km of run, the cleaning unit is completely clogged, the car loses its driving performance and rapid wear all the details.
Alternative - removal particulate filter and replacing the catalyst with a flame arrester. But you don’t need to do this procedure in the garage, after watching YouTube videos. One removal of a node from a car is a long and painstaking process. Correctly knock out the catalyst, install the snag, connect the sensors so that the “brain” of the car accepts new part for the filter element - all this requires skills and professionalism.
Electrician
It is quite difficult for some drivers to replace a mechanical window regulator with an electric one, although this procedure is not too difficult. All other electrical components of the machine do not differ in this simplicity. Therefore, if you perceive such a concept as “phase shift” as an insult, then with all the problems associated with the electrics in the car, contact a car service. It's important that it doesn't happen short circuit and no fire broke out.
Air conditioner
Charging and cleaning car air conditioners seems enough a simple matter It's not even repair, but prevention. But not every driver can do such preventive maintenance on their own. The reason is that during the repair it is required to check the electrical circuit in the clutch assembly, the evaporator system for lack of oil, the radiator and the piston assembly. In vehicles such as Volvo, Mazda and Opel, it is required to systematically check the gap between the compressor clutch and the pressure plate.
That's why simple procedure recharging the compressor can become time consuming and expensive. In one day, specialists will be able to replace the refrigerant and repair the air conditioner at no additional cost. It is recommended to replace the coolant in the air conditioner twice a year.
Incorrectly installed airbags can deploy in a minor collision, even when you just hit the garage door with your front bumper. This is fraught not only with bruising of the chest and concussion - isolated cases of death of teenagers were recorded, who were killed not by an accident, but by the force of the airbag.
After repairing the body, new pillows should be installed only in a specialized car service. This is for the safety of the driver and passenger.
The desire to save money and learn how to repair your car yourself is a very laudable desire. For many garage repair- the best pastime, both a hobby and an active holiday. Many drivers can and know how to fix their cars. But to know simple rules expediency self repair just necessary. If you are interested in just disassembling and trying to fix the nozzle - this is one thing, but installing it in a car and taking your family out into the countryside is completely different.
Video about repair under warranty in a car service:
Not the easiest and most pleasant procedure is car repair. on your own. Especially if the car is relatively new and the repair must be approached with extreme caution and professional skills. Of course, doing your own auto repair has its advantages. First, don't pay the mechanics at the service station. Secondly, you collect useful experience. But there are also disadvantages. Sometimes a novice master lacks experience and knowledge at certain points, and this can lead to even more expensive breakdowns by car, where you can’t do without specialized craftsmen. Let's look at some of the nuances.
Warranty - less hassle
If the car is under warranty, then the car owner will hardly think about such a problem as "where to get funds for the purchase of spare parts and their installation." A car owner whose car is under warranty can contact dealer support without any problems, after which all problems will be solved as soon as possible. Do not forget that losing a car warranty is quite simple. Even if you change it yourself, for example, a light bulb or a spark plug, such a car will “fly off” the warranty with 99% certainty. Is it good or not? This may not always be clear to the car owner, given the cost of parts and repairs that install official dealers. There are pluses in the inflated cost of dealer services:
– professional performance of all works;
— presentation of a guarantee in the future;
— Parts will be installed only original.
Of course, the disadvantages are provided not only in price, but also sometimes in the slowness of the work being done.
Workshops "on the side"
It must be understood that the quality of the repair work The "garage" workshop will hardly provide you. To date, there are almost no truly intelligent mechanics left in Garages. They go to work in large service stations with a variety of repair tools and a good salary. Workshops that work "by the road", after the work done, do not particularly think about the quality of their repairs.
The mechanic doesn't care at all, come back you again or not, if you still returned, then he will come up with a lot of breakdowns that are supposedly completely unrelated to what was before he did it himself. In such workshops, you will definitely be offered spare parts under the guise of the original, but they are still very far from the original.
Of course, there are also good third-party service stations. They have modern diagnostic equipment, have their own warehouses with truly original spare parts and their substitutes. They care about their reputation, and therefore will try their best to provide their services professionally.
Is it possible to do everything on your own?
No one has the right to forbid you to repair the car on your own, but you must remember that any oversight will remain on your conscience. When repairing one part, you can break another, respectively, the repair will cost more. If you still decide to repair the car yourself, then you need to have at hand technical instruction to this model.
If your budget is not particularly conducive to shopping original spare parts, you can always refer to the catalog of their substitutes. But do not chase for frank cheap stuff. After all, as we all know, a miser pays twice.
When carrying out work, observe safety precautions, and good luck to you!
Service centers interpret the rules under which the warranty repair of a car falls, in different ways. For a speedy repair, it is useful to know your rights and obligations of the contractor.
Warranty and law
It is better for car owners to have all relations with those who sold the car to them: they are the ones who, according to the law, are “obligated” to the buyer. The service itself, from a legislative point of view, does not take warranty obligations for, therefore it is difficult to hold it accountable.
Under consumer protection law, automakers are required to keep their products running for as long as contractually or legally warranted. The agreement must repeat legislative norms or improve them, but not vice versa.
Rules for vehicle warranty repairs and conditions that invalidate such services can be found in service book compiled by the automaker. These terms and conditions for repairing a car under warranty differ from manufacturer to manufacturer.
Loss of the right to a free repair
Dealers cannot “withdraw from the guarantee”: it is not in their power to reduce the range of obligations assumed by manufacturers. However, denial of warranty repair car in a particular case for serious reasons is possible. Until the free period has ended, the seller, service, dealership or other organization must fulfill their obligations for free repairs if they do not have a third-party expert opinion on the fault of the buyer or third parties (for example, due to an accident). In all other cases, the obligation applies to all parts under warranty, unless their normal wear and tear is proven.
Document flow
If malfunctions occur during the period of their free elimination, a written application must be submitted to the seller with their detailed description and demand immediate removal without compensation. You must leave a copy with a signature on receipt with the position of a representative of the center and its seal. Another copy can be sent by registered mail with notification. Repair terms warranty car are counted from the receipt of the appeal, and not from the moment when the master directly proceeds to troubleshoot.
When giving a car for repair under warranty, do not forget to get an acceptance certificate or a replacement document with a detailed description of its condition, signature and seal.
After returning from the service, they must issue a document with the dates of circulation, transfer of the vehicle, elimination of its shortcomings with their description, information on the replacement of parts, use of materials with the date of return from the service.
Upon receipt of the car, carefully inspect it. If external damage is found, enter them in the acceptance certificate or a document replacing it. Check all troubleshooting. If they appear while driving, ask for a test drive with a dealer. If a part, even not very significant ones, has not been eliminated, demand and only after that sign the act or work order.
When handing over the car for repair, you must obtain an acceptance certificate Dates and periods
First important period after the purchase of the vehicle - 15 days from its sale. At this time, you can not only demand the correction of detected defects, but exchange the car for another or demand it. Of course, if we are not talking about something very small, like a burnt out light bulb. parking lights. If something happens or is discovered after these 15 days, it is no longer legally possible to exchange. If the vehicle is not repaired within 45 days, the car owner must pay a penalty - 1% of its value per day of delay.
Dealers know all this. In order to avoid unpleasant consequences for the salon, they can talk about acceptance for repairs under the car warranty, and write down what was accepted for diagnostics. In addition, dealers may delay due to the lack of necessary spare parts. As a rule, they have spare parts for suspensions, stabilizer struts, shock absorbers, springs, and other frequently breaking parts and assemblies. But spare parts for engines or gearboxes (at least mechanical, at least automatic) are often not available in warehouses, because they are considered reliable and do not cause any special problems. If the dealer or authorized service center there are no necessary spare parts, their receipt goes through a whole chain - from an order at a car factory and forwarding. In addition, the center can be loaded with work.
Therefore, when handing over a car, it is important to make sure what the purpose of the transfer of the vehicle is listed in the documents. To do this, you need to write a claim in two copies with a detailed description of the reason for filing a request to eliminate the described free of charge. On one, you need to get a receipt on acceptance (seal is optional). If suddenly everyone categorically refuses to sign the paper, the vehicle can stay for 2-3 months “on diagnostics”, but no one will owe anything. Therefore, if no one signs the claim, it is better to return. If you had to pay for a tow truck, then a new claim should require damages with a copy of the receipts for paying for the tow truck services. Claim with description must be sent to the seller by registered mail with acknowledgment of receipt. This can be evidence that the claim was in court.
Claims for car warranty repairs and other claims for the protection of the consumer rights of the car owner are filed at his location. Claims up to 1 million rubles are not subject to state duty, claims over 1 million rubles must include a requirement to reimburse both the cost of correction, as well as a penalty and compensation for moral damage.
Reasons for refusing free repair
Common causes of failures include late or ignoring the first or any other maintenance at an authorized service center, any repair or maintenance outside of such service centers, violation or failure to follow instructions or violation of prohibitions, even theoretically fraught with a malfunction, installation of a part or equipment that is not certified manufacturers, road accidents, damage by natural disasters, illegal actions of third parties, in which components, assemblies or the entire machine were disabled, operation in severe climatic conditions. For example, in case of high humidity, flooded roads, etc. Pledge of loyalty dealer center when demanding the fulfillment of his obligations - the passage of maintenance during the planned periods established in the service book.
How to deal with rejection?
If the warranty repair of the car was refused, you can start with a claim to the management of the service center. If it does not help, you can write to the distributor who is fully responsible for the quality of customer service. The next instance is the manufacturing plant, for which reputation is important. Although factory lawyers can redirect the claim to a lower organization, that is, a dealer.
Car clubs and car communities such as car forums can have a big impact on dealer disputes. Even more salons are afraid of the media. If you see a clear violation of your rights and/or low level service, etc., nothing prevents you from writing to forums, sites that collect reviews about various companies, first notifying the dealer (maybe this will be enough, you don’t have to write anything).
Owner's rights
If a deadline is not set by the agreement, everything must be eliminated in the minimum time necessary for this. When accepting a car, dealers (car services) can indicate in small print a period of 45 days. This must be crossed out and required to be written that it will be done in accordance with Art. 20 of the Federal Law of the Russian Federation on STD, that is, immediately. If it is established for more than 45 days, the agreement will not be valid, as contrary to Art. 16 of the same law (conditions of contracts that are contrary to law are considered invalid). The same art. 20 says that the lack of spare parts and the like cannot serve as a basis for delaying the repair of the car. If the seller is an authorized organization that has the ability to provide warranty services, he can set a period of 45 days in advance in the sales contract. This will be valid if the vehicle is repaired free of charge by the seller and not by another official dealer.
If the seller failed to cope within 45 days, the buyer can demand not only a penalty, but also a refund or an exchange of the car. The claim must indicate that the requirement for troubleshooting has not been met, therefore, according to Art. 18 of the RFP, a new one is put forward. The seller will have 10 days to return the money or 21 days to exchange. If you file a claim correctly, the likelihood of eliminating deficiencies in the prescribed 45 days can increase many times over.
The buyer has the right to get his money back if the identified defect or malfunction is “significant”. "Materiality" must be recognized by the seller, however it is determined automatically if they recur after elimination. In addition, they are required to return the money if the car was repaired for more than 30 days every year during the warranty period.
The list of components and assemblies of the machine that can be repaired free of charge is also limited. They do not include, for example, candles, lamps, other Consumables. The older the vehicle, the more mechanisms and assemblies lose the right to free repair: the terms here differ for different components and parts.
The warranty is extended for the entire time when the machine was not used, that is, for the period of elimination of defects. The extension is calculated from the time of the appeal with the requirement to eliminate the malfunctions until the car is returned to the consumer.
According to paragraph 7 of Art. 18 of the Federal Law on RFP, the delivery of large-sized and weighing more than 5 kg goods to the seller for repair under warranty must be provided by and at the expense of the seller. The car owner can deliver the car himself and get a refund of the tow truck payment in a pre-trial order.
It happens that motorists are offered to first undergo a paid diagnostics. This is illegal: no one has the right to impose paid services. The Vehicle Warranty Law requires dealers to carry out free check quality.
The car owner does not have the right to issue a “replacement” vehicle for the period of repair: the cars are included in the corresponding list of goods to which this possibility does not apply.
The first period of the implementation of the preventive maintenance system was characterized by obligatory not only maintenance, but also repairs after certain periods and with a certain amount of work. However, the experience of 100,000 drivers has shown that only maintenance should be mandatory in terms of the frequency and scope of work, and the overhaul periods and volumes of work for certain types repairs should be set as average values, taking into account the achievements of advanced drivers.
The planned preventive repair system consists in the fact that for a car of each brand and its units, a minimum overhaul mileage is set. A car that has passed the established overhaul run is not put in for repair, but is subjected to a thorough technical inspection by a special commission in order to establish the actual need for repairs. If it turns out that in its own way technical condition the car does not require the repair provided for by the schedule, then it is allowed for further operation for a certain period. After this period, the car is again subjected to a technical inspection, the issue of the need for repair is decided, or an additional period of operation without repair is again assigned.
The planned preventive system provides for three types of repairs:
- current
- average
- capital
For overhaul planning, overhaul runs are set for medium road conditions indicated in the table.
Table. Overhaul runs before overhaul
| Cars and trailers | Mileage rate in thousand km | |
| For new cars before the first overhaul | For vehicles that have been overhauled | |
| Cars | ||
| Moskvich | 60 | 50 |
| M-20 Pobeda | 100 | 80 |
| ZIM | 160 | 140 |
| ZIS-110 | 200 | 160 |
| Trucks | ||
| GAZ-MM and all special vehicles on GAZ-MM chassis | 60 | 50 |
| GAZ-51 and all special vehicles on GAZ-51 chassis | 95 | 80 |
| ZIS-5 and all special vehicles on the ZIS-5 chassis | 85 | 70 |
| ZIS-150 and all special vehicles on the ZIS-150 chassis | 95 | 80 |
| MAZ-200 and all special vehicles on the MAZ-200 chassis, as well as MAZ-205 | 95 | 80 |
| Buses | ||
| ZIS-154 | 170 | 140 |
| ZIS-155 | 150 | 120 |
| GZA-651 and GZA-653 | 120 | 100 |
| trailers | ||
| 1-PR-1.5 and 1-AP-1.5 | 50 | 42 |
| 1-APM-Z; 1-AP-Z and U2-AP-3 | 70 | 60 |
| 1-AP-5 and 2-AP-2 | 80 | 65 |
For cars of new models, the mileage before the overhaul of the units-Engine, front axle, steering, gearbox and rear axle- is set equal to the mileage before the overhaul of the car as a whole.
Notes:
- For Soviet cars operating on roads with improved pavements, the overhaul run rate is increased by 10%, with the exception of ZIS-110 and ZIM vehicles, for which the overhaul run rate is set taking into account the road surface.
- For trucks and cars foreign brands norms of overhaul runs are established in relation to the types of vehicles domestic production, but with a 15% reduction in rates.
- For vehicles used during the entire overhaul run with two trailers, the norms for overhaul runs are reduced by 30%, and for vehicles operating with one trailer or semi-trailer - by 20%.
- For vehicles used with trailers periodically, but in total not less than half of the run, the norms of overhaul runs are reduced when working with two trailers by 15%, and with one trailer by 10%.
- For dump trucks and onboard vehicles, loaded with a bunker or excavator, as well as for vehicles constantly working in timber hauling and in quarries, the norms of overhaul runs are reduced by 10%.
Current car repair
Current repairs are carried out only on demand during the inter-shift time and consist in the elimination of malfunctions caused by natural wear and tear, as well as poor driving and poor maintenance car.
The need for current repairs is identified by the driver during the operation of the car on the line and during maintenance.
During the current repair, the following main works are performed (for individual units):
- Engine- change piston rings, piston, piston pin, connecting rod bushings, valves; change fan belt fan and water pump; tightening bearings, changing liners and lapping valves.
- Clutch- change of pads of the driven discs, release clutch bearing, springs and clutch adjustment.
- Transmission- partial disassembly, repair with replacement individual parts and assembly.
- Driveline and rear axle- changing the cardan joint, key, oil seal and axle shaft nut, adjusting the bearings and gearing of the final drive gears.
- Wheels, hubs and brakes- disassembly of hubs, change and adjustment of bearings; disassembly of brakes, riveting linings brake pads, pad cleaning, change brake drum and rods, adjustment brake mechanism and his drive.
- - complete disassembly front axle, change of bushings, king pin, bearings and trunnion levers; disassembly, repair, assembly and steering adjustment.
- Cabin, platform and plumage- change of the hood, side hooks, door hinges; fastening of fenders, mudguards, footrests, body sides and power windows, change of footrests and their brackets.
- Frame, springs and muffler- change of springs, spring fingers, step-ladders, earrings, spring bushings, muffler and license plate bracket.
- Radiator- change of radiator, cladding and hoses.
Medium repair
The average repair is carried out as needed, but not earlier than the mileage set before the average repair, which is 50% of the mileage before the overhaul. The scope of the average repair of cars of old brands (ZIS-5 and GAZ-MM) includes a major overhaul of the engine, front axle (not leading) and steering; average repair gearbox and rear axle and Maintenance other units and mechanisms. The volume of average repairs of new brands of cars (GAZ-51, ZIS-150, M-20, etc.) includes average repairs of the engine, gearbox and rear axle and current repairs of other units and mechanisms.
During the average repair, the following main works are performed (for individual units):
- Engine- engine disassembly, change of liners or adjustment and tightening of bearings, grinding, lapping and adjusting valves, cleaning carbon deposits, replacing pistons, piston rings and pins, changing intake and exhaust pipes and flywheel, assembling and running the engine on the stand.
- Clutch- disassembly, repair with replacement of individual parts, assembly and adjustment.
- Gearbox - disassembly of the gearbox, inspection, repair and replacement of individual parts, assembly of the gearbox.
- cardan gear- disassembly cardan joints, washing and checking the condition of parts, repair with the replacement of parts, and assembly of the driveline.
- rear axle- disassembly of the rear axle, washing of components and parts, repair and replacement of individual gears.
- front axle and steering - complete disassembly of the front axle, repair with replacement of parts and assembly; disassembly, repair, assembly and steering adjustment.
- Frame, cab and platform- fastening the brackets to the frame, removing the muffler, cleaning it and installing it, removing the springs, changing the spring bushings and pins, installing the springs in place; checking and fixing the cabin, replacing and fixing door locks, handles, hinges, checking the condition of the windshield wiper, upholstery of the cab roof, fastening mudguards, fenders, footrests, sides, side hooks and platform squares.
- Car assembly- installation of the front axle, engine, steering, electrical equipment and fittings.
If it is not possible to eliminate the defects of the unit on site, then it is allowed to remove the unit from the frame.
Overhaul
Overhaul is also carried out as needed, but not earlier than the established mileage. During a major overhaul, the car is completely disassembled into components and parts; parts are sorted and unusable ones are repaired or replaced. At the end of the assembly and testing of the components, the car is assembled and tested on the go.
Table. Average time standards for repairs of various types
Average time norms for the current, average and overhaul vehicles are shown in the table.
The norms given in the table can be adjusted depending on the technical equipment of the car repair shops.
"Miser pays twice",- says a popular proverb.
We all like to operate our cars, and no one wants our iron Horse idle due to breakdown. Even worse, when the inevitable happens - the car breaks down, you have to invest in it. Sometimes even the manufacturer's warranty does not save you from costs, let alone repairing a used car. Therefore, there is nothing strange in the fact that every car owner tries in one way or another.
Someone buys new non-original spare parts, someone, on the contrary, saves on a car service, preferring to fix the breakdown on their own, and someone puts used parts on the car. This is what the conversation will be about today, namely, the greed and exorbitant stupidity of some motorists.
Most adults know that any things, including cars, must be purchased based on their own financial capabilities. That buying a more expensive used car can result in a variety of problems, ranging from money to litigation.
A car owner from Siberia proved this from his own experience. Far from new premium SUV I started having problems with the engine. The dealership said it needed to be repaired. Well, thought the owner luxury SUV, the engine is not cheap, so it would be nice to save money - buy used spare parts and only those that are really worn out, while the rest are not necessary to change.
Once working as a master receiver, the car enthusiast was able to easily purchase used parts for his car, after which, confident in his innocence, he demanded that the service station carry out a strange unscheduled replacement according to his own scenario.
Realizing what the motorist was going for, the servicemen tried to dissuade him from the idea. They explained that the quality of such repairs would be very low, that they would not give guarantees for old parts, and that this was not done at all. However, they failed to convince the owner.
After the “repair”, the car was able to drive 100 km, after which the engine gave the final “wedge”. Here the most interesting began. The owner turned to the same car service with the requirement to eliminate the malfunction and shortcomings of the work performed. The car service refused to satisfy the claims, recalling that during the repair, the car owner was warned about the inadmissibility of assembling the engine using used parts. They also warned him about the possibility of a similar breakdown and non-proliferation warranty obligations with this type of repair.
The impudent motorist turned to experts, and then to the court, to restore his own "justice".
The conclusion of the district court was unexpected not only for the car service, but also for the owner of the Cayenne SUV.
After an examination appointed by the court, which confirmed that the breakdown occurred due to the use of used parts in the repair, the court ignored these arguments, the testimony of car service workers (the court indicated that the car service had no written evidence of the car owner’s warning about possible consequences using old parts). “He also referred to the “Rules for the provision of services for the maintenance and repair of motor vehicles”, which allegedly spell out the need for the contractor to refuse to perform work if the client requires the car to be repaired using substandard parts”, - says the website of Rossiyskaya Gazeta.
The result of the vigorous activity of the district court was shocking: 2.2 million rubles were to be recovered from the car service! Despite the fact that repair cost at 49,000 rubles, and the total market price car is 1 million rubles!
The defenders of the car service did not agree with this decision and appealed to the Novosibirsk Regional Court. The Court of Appeal sided with the defendants. Regional pointed out that the first instance unreasonably ignored the testimony of witnesses - employees of a car service, as well as a forensic examination. He also pointed out that neither the Law "On Protection of Consumer Rights" nor the rules for the provision of services contain requirements for a warning about the inadmissibility of using used parts in a mandatory written form. And the car owner was warned orally. This has been established by the court.
Moreover, paragraph 22 of the rules for the provision of services, referred to by the court of first instance, gives the contractor the right, and does not oblige him, to terminate the service contract if the client insists on using low-quality parts.
The appeal overturned the decision of the district court and dismissed the claim of the car owner against the car service.
