PRO
Gaisenko_leonid: Leonid, good afternoon. Autocentre City is one of the largest dealers General Motors in Russia. For many years, it fully complies with all importer standards, constantly receives awards for high level service. Our customers, regular customers who purchase more than the first car and appreciate us as a reliable partner, recommend us to friends and acquaintances. Reason for your request: Car won't start. As a result of the diagnostics, a faulty battery was identified, which was replaced under the manufacturer's warranty. Our company met you by replacing the battery with a new one, despite the intervention in the standard wiring and electrical equipment of the car, namely the installed abnormal alarm system, which in general contradicts the conditions for maintaining the warranty regarding electrical equipment. Your arguments that the battery has not changed, to put it mildly, are incorrect. You were shown your regular battery, which was in the workshop at the time the car was issued. After you still disagreed, in front of your eyes another new battery was brought from the warehouse, which was installed on your car in your presence. We report that all rechargeable batteries replaced under warranty are stored in the warranty warehouse and provided for inspection and verification by the manufacturer. We draw your attention to the fact that, despite the freedom of speech guaranteed to everyone without exception in accordance with the Constitution Russian Federation, for the dissemination of knowingly false, untrue or discrediting information, we reserve the right to protect our business reputation in court.
Feedback about the salon Autocentre City - Vidnoe: outer side MKAD, 22 km: Good afternoon I ask you to understand and give feedback on the case of customer fraud and theft, by the company CITY_VIDNOE 22 km of the Moscow Ring Road. Background: I bought an antara two years ago and was pleased, but something has recently begun to stall and will not start. Where I bought it, I signed up for diagnostics on Sunday, May 25, 2013. I sat for two hours, went to the manager and asked how my car was, to which I received an answer (at a diagnostic price of 1200 rubles), the car starts up! What to check, take everything in order, when it dies completely, bring it on a tow truck. The next day, the car died and I brought it to 11-00 - May 28, 2013 in OPEL CITY VIDNOE 22 km of the Moscow Ring Road. I left it and the next day I received an answer about the alarm - the price is 1995 rubles for elimination. Agreed. I’m calling, is it possible to pick it up already, but we’ve also changed the battery for you under warranty, a short circuit in one of the CANS. I am completely satisfied and satisfied went for the car. I pick it up: I lift the hood - the battery is old (more than a year in the mud, scratched) and they say it's new. I invited the service director, I say I didn’t ask, you replaced mine with an old one under warranty, but you had to have a new one. Knocked out with a fight. They deceive, Hamat. I left a review in the book of complaints (but there are two of them) Which one should I write to ??? Dropped and left. ACT of works 161 308 (on the battery) - ACT for works 161 495 dated May 29, 2013. Horror, not service. I will never recommend to anyone and will not go myself. GM needs to control the chaos of these dealers!!!
Feedback about the salon Autocentre City - Vidnoe: outer side of the Moscow Ring Road, 22 km: Good afternoon I'm Sergey Alexandrovich Lushnikov, I want to thank Autocentre City for a very good repair cars. I especially want to note the receiver Artem Shuvaev. I made a small accident, collided with an animal (roe) damaged the left bumper and left fender. The next day after the accident, I applied to Autocentre City for comprehensive insurance. I was received very well. After that, they said to wait for an SMS notification from the insurance company. Within 2 days I received an SMS about the approval of the repair of the car. I brought my car and left it for repairs. After 3 days my car was completely ready. The work was done perfectly, without any other shortcomings. Thank you very much to the salon Autocentre City. I RECOMMEND TO ALL! Thank you very much for your attention!
Feedback about the salon Autocentre City - Vidnoe: outer side of the Moscow Ring Road, 22 km: Good afternoon! On September 17, my husband and I bought a Meriva car at the City-Vidnoye Auto Show, 22 km MKAD. it turned out to be completely different! And only in the City-Vidnoye Auto Show we found what we needed! Sales manager Vasilenko Sergey helped us with this. He is a very attentive, responsive, qualified specialist! Thank you very much! We left not only on the desired car but also with gifts! So if you decide to buy a car in Moscow, then contact this auto center! I just recommend it.
Feedback about the salon Autocentre City - Vidnoe: outer side of the Moscow Ring Road, 22 km: Good day to all. I bought a car at the Motor Show "City-Vidnoe" Mkad 22km in February 2012. In the same place, quite recently, according to CASCO, I made a replacement windshield. I have never experienced such irresponsibility! We planned in advance with the master inspector the day of handing over the car for repairs, since I live 100 km from Moscow. specially drove her to FRIDAY (August 31, 2012) with a margin of time for all sorts of force majeure circumstances. Sharapov Denis guaranteed that the car can be picked up on SATURDAY. I came to pick up on SUNDAY and to my great surprise the car was NOT READY. His colleague Peter spread his hands and said that he didn't know anything, but she wasn't ready. But he promised that they would stick it in overnight and be ready by the morning ... The question is, why then ask the client at all what day will be convenient? To find out the reasons and circumstances, if there is still no reaction, not only to speed up something, but even not to do it on time. To the question: why didn’t they work on the car? Denis replied that he was thinking something .... WHAT THOUGHT?! No control, he just FORGOT. So if you, dear readers of my review, have a great supply of time, nerves, etc. then wellcome)) p.s. the car was ready on Monday, THANK YOU PETER!!! WELL DONE!!! (as promised, overnight)
Feedback about the salon Autocentre City - Vidnoe: outer side of the Moscow Ring Road, 22 km:. I am the owner of an OPEL ASTRA J car. I faced a lot of service and attitude problems as a client. bought a car in a car dealership in Russia ("City-Vidnoe" Mkad 22 km). Character problems are as follows: 1. repair (made in the same place. poor quality! painted the fender and door. Later, I found many problems of poor quality repair! some parts (door, hood and other door) were stained with varnish (covered after painting)! soundproofing in the left wing was not good enough scratched the new door the headlights were not properly screwed on and the color didn’t match at all horror! The color is not the same. They said we can’t do it better. Like this. They say you have a special color + the plugs on the bumper are old, multi-colored))) wires (electrical outside) soundproofing is not in the wing. the bumper is screwed on a rusty Chinese screw))) and the guide is cracked. I forgot to turn on the taillights. the same story. (2. Warranty) It's even sadder. The first thing that happened. I saw that the decorative chrome moldings were oxidized. they refused to change, motivating in the guarantee that they do not change external parts in the car. they say, the contactless sink ruined it. went to see new cars. they all have this problem. photographed. cursed. tired. not reach out to the truth. on the forums they write that there is no chromium as such, it is chrome-plated aluminum. and if the layer is thin, it oxidizes and this is a marriage! The headlights also sweat. Sealing failure. and in winter there is ice. addressed. they say if by 50% we change it, but you have 15%))) we don’t change it. Where is the safety and security? Apparently only on paper. in some d / centers change. but in what? and GM didn’t make a very clear cut. They said they have an internal letter from GM which says about 50%))) But they don’t give the buyer a letter with a guarantee))) As a guarantor. GM said we have nothing to do with dealers. can only give advice))) You can only cry)))) only for the consideration of the dealer can change. + painted hood and tailgate of a new car........... PPC
Feedback about the salon Autocentre City - Vidnoe: outer side of the Moscow Ring Road, 22 km: Good afternoon everyone For a long time I was looking for a car, I needed either a minivan or a station wagon, the budget calculated 620 thousand, but to my regret 709 thousand Duster separate story although the car is declared budget intimidation long terms from OD the imposition of special stages for 150 thousand already despaired I thought so and I will drive my seven for life and somehow I accidentally went to the site and saw the price of the Astra caravan said this is my car I want to start calling dealers I have been looking for 11 years many cars have been ordered and should come but this 12 years later, someone in a month, someone in two weeks, whose price is very different from those announced on the site, the last call was to the car center of the city, a prominent one. They connected me with Sergey Vasilenko, a very pleasant manager in communication, he was understanding and said that there is a machine such as I want and according to the price as announced on the website, Opel reserved it for me for a day, I drove to the salon made an advance payment of 10 thousand two days later, called Sergey back and said that he was ready to pick up the car, it was prepared and today I took it Sergey explained everything to me, prepared all the documents, even laid out the rugs for me in the car although I don’t have to do this, thank you so much for your attention and kindness, by the way, they didn’t impose special stages on me like in other salons, I liked it the most Thank you very much Sergey for such an attitude towards customers, if I buy the next car, then only from you and I will recommend your friends auto show Prosperity to you and good luck.
Feedback about the salon Autocentre City - Vidnoe: outer side of the Moscow Ring Road, 22 km: Good day to all! Choosing a car began with trips to various car dealerships: Kia, Hyundai, Ford, Renault. Focused on Mary. I shoveled a bunch of sites with reviews about salons, read a lot of horror stories, decided to take only from an authorized dealer and selected five Opel salons based on reviews. A suitable machine was found in City-Vidnoye. Manager Denis Mezentsev turned out to be an attentive and polite young man. All design issues were transparent. Dopa not imposed, took what was necessary. Mudguards are expensive. However, when the question arose about installing an alarm (the prices were also raised), Denis, after listening to my wishes, found a compromise, providing discounts and gifts as compensation, so I also installed the alarm in Vidnoye. Denis, thank you very much and all the best. In general, I recommend the salon for buying a car.
Feedback about the salon Autocentre City - Vidnoe: outer side of the Moscow Ring Road, 22 km: Review about the salon Autocentre City - Vidnoe 22 km of the Moscow Ring Road I decided to buy an aster J 01/21/12 contacted the car dealership by phone manager Vasilenko Sergey discussed the car I chose. After a while, my friends drove up to this car dealership in order to pre-inspect the car and if everything is fine, leave a deposit, since I am in another city. When my friends arrived, Vasilenko Sergey met them and showed and explained everything. Picked up the car on 02.02.12 before that, he called Sergey and asked to prepare the car by 13.00. Arriving at 12.00 at the dealership was preparing for a long wait, but to my surprise everything went quickly and efficiently. I thank Sergey Vasilenko for professionalism, fast paperwork and responsiveness. I have the best memory of this purchase and visiting the salon in general! Thank you and good luck to you Sergey and only grateful customers! By the way the choice of car was very pleased and did not regret it! So I recommend!
Feedback about the salon Autocentre City - Vidnoe: outer side of the Moscow Ring Road, 22 km: Decided to buy a Chevrolet Lacetti. In telephone conversations and communication e-mail with the manager Gudkov (car dealership on Antonov-Ovseenko) discussed the equipment, the color of the car. 30,000 discounts were offered. +10k or setting an alarm. I expressed a wish to get a car in the cabin at 22 km of the Moscow Ring Road. They promised to deliver the car by the day I needed. A day later, they said that the car had been delivered, and then the manager Melnikova would deal with me. On the agreed day in the morning they called and invited me to pick up the car. I was in the cabin around 10 am. Immediately placed an order for the replacement of winter tires. While the car was being changed, all paperwork was completed. Communication is polite and friendly. There was a slight disagreement in the signing of Appendix No. 2 (Sheet pre-sales preparation). With the senior manager, the issue was resolved quickly. My offer was accepted. I confess I had my doubts. After all, from the very beginning everything went so smoothly. Almost until the last, he waited for a dirty trick. But, to the credit of the employees, did not wait. By 13:00 everything was ready. A little tar! Prices for DOPs are significantly higher than the average market. But they didn't force it! I thank Vyacheslav Gudkov and Ksenia Melnikova for professional, high-quality work. Good luck to you.
Autocentre City, being the official dealer in Moscow of Opel, Chevrolet and Cadillac, has been successfully servicing and repairing cars of these brands since 2002. The main advantages of a dealer auto repair and maintenance center: exact match technical standards manufacturers and providing complete list car service, ensuring the high-quality functioning of the car during the entire period of operation.
The full cycle of service maintenance and post-warranty repair of Chevrolet, Opel and Cadillac cars at Autocentre City car services includes:
- pre-sale inspection and preparation of a new car for operation;
- (TO-1, TO-2, ...,), according to the maintenance regulations from manufacturers;
- carrying out the state (TRP) and obtaining diagnostic card;
- (replacement of failed units and spare parts due to manufacturing defect);
- (painting, polishing, straightening, restoration of geometry, troubleshooting);
- (computer diagnostics; Easytronic (for Opel); steering, electrical equipment, suspension, timing, ignition module, brake system, starter; refueling and disinfection of the air conditioner, etc.);
- provision of specialized (provision of a replacement car, remote settlement of losses in the event of insured event, damage assessment after an accident, an independent assessment of the car before buying, online instructions for using cars);
- (GSM security and search systems, rear view cameras, standard multimedia systems, one-way alarms, alarms with feedback, parking sensors, systems remote start engine, etc.)
- the main components of the car;
All cars that are serviced in our auto technical centers pass the output control of the state on 11 points. This allows our customers to be confident in the quality of the repair of their car, and, if necessary, to carry out in a timely manner service works to prevent breakdowns.
The cost of repairing Chevrolet, Opel, Cadillac cars
For May 2015, the cost of a standard hour for repair and service work on Chevrolet cars (excluding Chevrolet NAV) and Opel, excluding discounts and special offers, is 2100 rubles. The cost of a standard hour for the repair of Cadillac and Chevrolet NAV cars is 2800 rubles.
A price list for car repairs, including discounts, is available on request via an electronic form. Be sure to indicate the nature of the vehicle's problem.
Repair Easytronic for Opel
Only in "Autocentre City" you can repair Easytronic - robotic gearbox. The special repair technology "Izitronica" was developed by the specialists of our auto technical center, which makes these service works exclusive on the Moscow auto services market.
Car repair under OSAGO and CASCO
Working with the leading auto insurance companies in Moscow, Autocentre City auto repair centers provide a service for remote loss settlement, which consists in the registration of an insured event by our company's specialists.
In order to have your car repaired under CASCO or OSAGO, the car owner just needs to contact one of our technical centers, and we will do the rest ourselves!
Advantages of car repair in "Autocentre City"
STO "Autocentre City", as official dealer Opel, Chevrolet, Cadillac, repairs cars using original spare parts And Supplies providing a guarantee for the performed repair work for a period of 1 year. In addition, each client who has applied to our service receives:
- Carrying out all the work and providing services for your car is controlled and coordinated by a personal manager: he is your permanent assistant and consultant;
- The service and repair history of your vehicle is stored in the workshop's computer database; which can be used at any time;
- Auto service consultants will help you with all questions related to the maintenance / repair of your car;
- Regular customers of our auto technical center are provided with significant discounts on the services of the service center and spare parts / accessories.
Yesterday I took my red asterisk from the Autocentre City on Antonov-Ovseenko ... I'll tell you how it was with me.
Arrived at the beginning of Ma in the salon, manager Mikhail Zalessky.
Compared to other salons where I was looking for the right equipment, he turned out to be extremely literate ... Plus - his age, compared to young boys in Major and Block, who don’t care about anything at all.
Michael explained everything to me in such detail.
As a result, I order a car from him, which is already ordered by them at the factory ... i.e. exactly the set you need. Astra GTC PowerRed 1,8 MT, as additional - xenon and 17 molding
We signed the contract in mid-May. They promised that she would arrive in 2-3 months. And of course, Michael promised to call and tell about everything.
As a result, the machine arrived only at the end of August. During all this time, Mikhail called me 4 times - the first, a week after signing the contract, to clarify why I still do not submit documents to the bank for loan approval. The second time - when the car was driving from St. Petersburg to us (I arrived at the salon, and another girl-base manager saw that she had not even passed customs yet). The third time - when it was necessary to pay, well, in the end - to pick up.
The rest of the time I tried to find him and find out at what stage the production is in general.
In general, the terms that my manager gave me, and which were obtained in fact, somehow did not really coincide.
Perhaps you can write off the essno to the common GM base, and the wrong information from them. But I do not understand the point of deceiving the client! who pays money! There is such a method, to name a shorter period, in order to sort of speed up the process in the brain of the customer. Complete nonsense!
I called the salon, Mikhail is on vacation, other managers do not know. I call the surname, punch through the base, where the machine is.
I went on vacation at the end of July, I called and asked what was wrong with the car (because according to the manager, she is already on the way). He replied that she would be in Moscow on August 5-10, but of course they would wait for my return .... As a result, I repeat, she arrived in the last days of August ....
Also, in my opinion, Mikhail is too fond of "pouring water", loading with well-known banal things. Probably, for someone, such a conversation will add "weight", but in the end I just had to skip half the words, because they are simply useless. IMHO.
I called last Tuesday, he says, come urgently, pay for the car! I answer that we are all working people and I am unlikely to be able to escape on weekdays in order to get to them before 8. And I hear "our month ends, the monthly plan fails .. or something like that." No comments.
She came to pay for insurance and the first installment, talked with Yuri Mironov. Very positive, smiling boy. A trifle, but nice - he gave me rugs)) I managed to beg. Although he knew that, in general, there was nothing for Type, all deadlines were met under the contract.
A separate comment about the girls who are sitting with the lending department. Immediately, as soon as I ordered a car in May, I went to write applications to the bank for a loan (according to their internal rules!). Essno, I had to choose a bank and, accordingly, an insurance company. We started counting insurance. As of May - 24 years old, experience a little less than 2 years. Counted under 70 pieces. I am trying to explain that I will still be insured in August, the experience will already be 2 years, the coefficient is decreasing. In response, I hear - but we are now submitting an application to the bank, and we count on this moment!! Therefore, it is more profitable for you to take it in installments, with 10% Casco! Rave!!! As a result, now I have made insurance in Ingos for 44 thousand ...
Let's see what will happen next. It is very interesting if Mikhail will call me at least once to find out how the operation is going in general. And how are things going with the service in the City. ..
They gave me a card for free roadside assistance for a year, a free tow truck call ... There are no more discounts. special programs too. A 5% discount on service appears after passing the 2nd MOT on their service ... Also a divorce.
When accepting the car, I was with two male friends - a "support group" .. There was a constant feeling that I was just passing by. Mikhail explained everything in detail and beautifully to my friends, looking into their eyes. What I did there - I do not understand! It didn't even help that they constantly pointed out to him that I was the owner and I was the one to drive!!
In general, not a very pleasant impression of the salon in the end. It seemed that the main thing for them was to get $$, the rest is the customer's concern.
Who else has an opinion???
I read the forum ... along the way, little has changed there in 2 years ..........
