The first period of the implementation of the preventive maintenance system was characterized by obligatory Not only Maintenance, but also repairs after certain periods and with a certain amount of work. However, the experience of 100,000 drivers has shown that only maintenance should be mandatory in terms of the frequency and scope of work, and the time between repairs and the amount of work for certain types of repairs should be set as average values, taking into account the achievements of advanced drivers.
The planned preventive repair system consists in the fact that for a car of each brand and its units, a minimum overhaul mileage is set. A car that has passed the established overhaul run is not put in for repair, but is subjected to a thorough technical inspection by a special commission in order to establish the actual need for repairs. If it turns out that in its own way technical condition the car does not require the repair provided for by the schedule, then it is allowed for further operation for a certain period. After this period, the car is again subjected to a technical inspection, the issue of the need for repair is decided, or an additional period of operation without repair is again assigned.
The planned preventive system provides for three types of repairs:
- current
- average
- capital
For overhaul planning, overhaul runs are set for medium road conditions indicated in the table.
Table. Overhaul runs before overhaul
| Cars and trailers | Mileage rate in thousand km | |
| For new cars before the first overhaul | For vehicles that have been overhauled | |
| Cars | ||
| Moskvich | 60 | 50 |
| M-20 Pobeda | 100 | 80 |
| ZIM | 160 | 140 |
| ZIS-110 | 200 | 160 |
| Trucks | ||
| GAZ-MM and all special vehicles on GAZ-MM chassis | 60 | 50 |
| GAZ-51 and all special vehicles on GAZ-51 chassis | 95 | 80 |
| ZIS-5 and all special vehicles on the ZIS-5 chassis | 85 | 70 |
| ZIS-150 and all special vehicles on the ZIS-150 chassis | 95 | 80 |
| MAZ-200 and all special vehicles on the MAZ-200 chassis, as well as MAZ-205 | 95 | 80 |
| Buses | ||
| ZIS-154 | 170 | 140 |
| ZIS-155 | 150 | 120 |
| GZA-651 and GZA-653 | 120 | 100 |
| trailers | ||
| 1-PR-1.5 and 1-AP-1.5 | 50 | 42 |
| 1-APM-Z; 1-AP-Z and U2-AP-3 | 70 | 60 |
| 1-AP-5 and 2-AP-2 | 80 | 65 |
For cars of new models, the mileage before the overhaul of the units-Engine, front axle, steering, gearbox and rear axle- is set equal to the mileage before the overhaul of the car as a whole.
Notes:
- For Soviet cars operating on roads with improved pavements, the overhaul run rate is increased by 10%, with the exception of ZIS-110 and ZIM vehicles, for which the overhaul run rate is set taking into account the road surface.
- For trucks and cars foreign brands norms of overhaul runs are established in relation to the types of vehicles domestic production, but with a 15% reduction in rates.
- For vehicles used during the entire overhaul run with two trailers, the norms for overhaul runs are reduced by 30%, and for vehicles operating with one trailer or semi-trailer - by 20%.
- For vehicles used with trailers periodically, but in total not less than half of the run, the norms of overhaul runs are reduced when working with two trailers by 15%, and with one trailer by 10%.
- For dump trucks and onboard vehicles, loaded with a bunker or excavator, as well as for vehicles constantly working in timber hauling and in quarries, the norms of overhaul runs are reduced by 10%.
Current car repair
Current repairs are carried out only on demand during the inter-shift time and consist in the elimination of malfunctions caused by natural wear and tear as well as poor driving and poor vehicle maintenance.
The need for current repairs is identified by the driver during the operation of the car on the line and during maintenance.
During the current repair, the following main works are performed (for individual units):
- Engine- change piston rings, piston, piston pin, connecting rod bushings, valves; change fan belt fan and water pump; tightening bearings, changing liners and lapping valves.
- Clutch- change of pads of the driven discs, release clutch bearing, springs and clutch adjustment.
- Transmission- partial disassembly, repair with replacement individual parts and assembly.
- Driveline and rear axle- changing the cardan joint, key, oil seal and axle shaft nut, adjusting the bearings and gearing of the final drive gears.
- Wheels, hubs and brakes- disassembly of hubs, change and adjustment of bearings; disassembly of brakes, riveting linings brake pads, pad cleaning, change brake drum and rods, adjustment brake mechanism and his drive.
- - complete disassembly front axle, change of bushings, king pin, bearings and trunnion levers; disassembly, repair, assembly and steering adjustment.
- Cabin, platform and plumage- change of the hood, side hooks, door hinges; fastening of fenders, mudguards, footrests, body sides and power windows, change of footrests and their brackets.
- Frame, springs and muffler- change of springs, spring fingers, step-ladders, earrings, spring bushings, muffler and license plate bracket.
- Radiator- change of radiator, cladding and hoses.
Medium repair
The average repair is carried out as needed, but not earlier than the mileage set before the average repair, which is 50% of the mileage before the overhaul. The scope of the average repair of cars of old brands (ZIS-5 and GAZ-MM) includes a major overhaul of the engine, front axle (not leading) and steering; average repair gearbox and rear axle and Maintenance other units and mechanisms. The volume of average repairs of new brands of cars (GAZ-51, ZIS-150, M-20, etc.) includes average repairs of the engine, gearbox and rear axle and current repairs of other units and mechanisms.
During the average repair, the following main works are performed (for individual units):
- Engine- engine disassembly, change of liners or adjustment and tightening of bearings, grinding, lapping and adjusting valves, cleaning carbon deposits, replacing pistons, piston rings and pins, changing intake and exhaust pipes and flywheel, assembling and running the engine on the stand.
- Clutch- disassembly, repair with replacement of individual parts, assembly and adjustment.
- Gearbox - disassembly of the gearbox, inspection, repair and replacement of individual parts, assembly of the gearbox.
- cardan gear- disassembly of cardan joints, washing and checking the condition of parts, repair with replacement of parts, and assembly of cardan transmission.
- rear axle- disassembly of the rear axle, washing of components and parts, repair and replacement of individual gears.
- front axle and steering - complete disassembly of the front axle, repair with replacement of parts and assembly; disassembly, repair, assembly and steering adjustment.
- Frame, cab and platform- fastening the brackets to the frame, removing the muffler, cleaning it and installing it, removing the springs, changing the spring bushings and pins, installing the springs in place; checking and fixing the cabin, replacing and fixing door locks, handles, hinges, checking the condition of the windshield wiper, upholstery of the cab roof, fastening mudguards, fenders, footrests, sides, side hooks and platform squares.
- Car assembly- installation of the front axle, engine, steering, electrical equipment and fittings.
If it is not possible to eliminate the defects of the unit on site, then it is allowed to remove the unit from the frame.
Overhaul
Overhaul is also carried out as needed, but not earlier than the established mileage. During a major overhaul, the car is completely disassembled into components and parts; parts are sorted and unusable ones are repaired or replaced. At the end of the assembly and testing of the components, the car is assembled and tested on the go.
Table. Average time standards for repairs of various types
Average time norms for the current, average and overhaul vehicles are shown in the table.
The norms given in the table can be adjusted depending on the technical equipment of the car repair shops.
Repair of cars, especially modern ones, is, as a rule, a high-tech process that takes place using the most advanced, expensive equipment.
And if earlier repair cars of domestic production was accompanied by obscene language, and in the hand of the master, as a rule, one could see a hammer, crowbar or best case any key, now such a process can be equated to repairing a foreign car 5 or 10 years ago.
On the one hand, this pleases, since the domestic auto industry is developing and every year it produces everything best cars On the other hand, any car repair becomes an expensive pleasure that not everyone can afford.
Important about diagnostics and staff training
To carry out high-quality car repairs, there are now a lot of modern diagnostic, measuring instruments, a large number of high-tech equipment literally for all occasions.
Without this equipment, it is no longer possible to carry out quality repair engine, transmission, electrical equipment or vehicle body.
And this is not surprising, because the developers modern equipment and car repair tools are constantly trying to keep up with the times, constantly creating something new in accordance with the requirements of car repair, which are necessary in our real life.
However this equipment and tools require a more professional approach. Masters must have the necessary knowledge and skills, and for this they even have to take special training courses. This is the main difference modern renovation cars, XXI century, from repairs carried out at the end of the XX century.
Advanced technologies, new methods of approach to repair, education and subsequent continuous training of highly qualified personnel are the basis of modern car repair.
What envy the life of the car
Unfortunately not created yet perpetual motion machine and car. The only thing that the world leaders in car production can now offer is a longer service life of their products, of course, with timely maintenance and proper operation.
And it depends on the quality of the car and how you operate it, how much the time of its first repair will be delayed. And it doesn't matter if it's a foreign car or a domestic car.
But foreign cars are still more tenacious than our cars. Galvanized bodies, metal quality, millionaire engines, build quality, reducing the influence of the human factor on the assembly process, all this ultimately leads to one result, a high-quality, reliable car.
Repair of cars of this class is carried out very rarely and, as a rule, with a complete replacement of failed components and assemblies, which, unfortunately, cannot be said about our cars yet.
However, there is still one advantage, the repair of domestically produced cars is much cheaper.
Let's see what types of repairs exist, and give them a brief definition.
Stages of repair and maintenance
The first thing that is done before repairing a car is the diagnosis of its malfunctions.
The main goal is to identify vehicle malfunctions at an early stage in order to prevent possible complex repair, as well as to identify the cause of a malfunction that has already occurred, in order to this problem did not arise during its further operation.
Vehicle maintenance or MOT is a list special works, which are carried out at regular intervals, to constantly maintain your car in working condition.
During maintenance, replacement operating fluids necessary measurements and adjustments are made. Certain worn-out parts (brake pads, alternator, spark plugs), etc. are being replaced.
Locksmith car repair.
There is current and major locksmith repairs. We will not dwell on all the intricacies of locksmith repairs just to this species repairs include the dismantling and installation of vehicle components and assemblies, their disassembly and assembly, various control and measuring work, special adjustment, as well as work on setting up various mechanisms.
In general, locksmith car repair is one of the most complex types of repairs and, as a rule, it is performed by high-level specialists.
Repair of electrical equipment of the car and its electronics.
This includes everything that is at least indirectly related to malfunctions in the electronics and electrics of the car, and specially trained specialists are allowed for this type of work. 
Body repair is also one of the most complex and expensive types of repairs, but whatever type of repair it is, it is always unpleasant both for the general mood and for your family budget.
However, you must understand that you still won’t be able to avoid it, another question is when this will happen. It all depends on how you feel about your car.
But if you still have a breakdown, go to our section ““, I hope you can emphasize a lot of useful information for yourself there.
Repairing a car after an accident is an interesting video.
Embed code
2019-07-06 11:29:02
Good afternoon Tried to find an oil change. So it gives ^ "Engine assembly - oil change and oil filter(with flushing the lubrication system)" - 9 AM Is this normal!? "Engine assembly - oil and oil filter change" - 45 AM What is this!?
vladimir
2019-04-10 18:16:44
did not find a chevrolet in the list
2019-03-21 12:34:00
Alexander
2019-03-21 12:28:35
Good afternoon, I inserted your code to my forum, but clicking on the link to return to the choice of auto loads your page (but it is necessary to load the original form, can I somehow fix it?
2019-02-20 17:12:50
I would like more norms of time for body repairs.
Gennady
2018-10-10 13:06:20
Really comfortable to work with information order. Well done!
Vyacheslav
2018-07-06 04:52:37
GOOD FELLOWS!!! How else to enter other works YOURSELF!
2018-06-12 14:45:18
The norms are crazy. C / a shock absorber 1.2 hours, replacement of the shock absorber support 1 hour.
Alexander
2017-09-15 10:12:06
This will not work! Work!
Gennady
2017-09-14 09:25:25
Great! Incredible great job you did...
2017-08-24 20:35:53
Guys, great topic! everything is super but raw... add ads around the edges because there is a place!!! and details, I will support a couple of hundred for good idea))
Ivan atlib.ru
2017-07-20 14:24:27
Let's try
Ivan atlib.ru
2017-07-20 14:24:17
There is no such function
Ivan atlib.ru
2017-07-20 14:23:04
No new data yet
2017-07-20 14:21:52
What to do with a car after 2004 onwards? Is there an app for android that calculates the hourly rate?
Yuri Petukhov
2017-04-20 02:14:43
Add time limits for Ural-4320 car
Alexander Marchenko
2017-01-26 17:57:10
add prior, year, according to Daewoo, body and year
Vityok Kudinov
2016-11-26 19:20:07
look at the vaz 12 brakes in front of the caliper right with / at the time of work 65.00 hours 5 days to do it
Evgeny Stepanyuk
2016-11-07 13:35:00
Hub bearing - c / a 145.00 as well as this on a vaz 2112
2016-08-04 13:57:25
ford transit 2014-2016 is not available? Why only until 2004?
2016-07-03 17:49:41
Rear hub bearing VAZ, 98 norm / hours: DDD
Ivan atlib.ru
2016-02-25 10:50:27
Hello, unfortunately there is no Chevrolet
Denis Novokreshchenov
2016-02-25 04:06:08
Tell me, in online application no Chevrolet but in full version There is?
Denis Novokreshchenov
2016-02-25 04:03:43
Guys, look at the norms for VAZ, clutch and gearbox. Apparently the point is not there.
ANATOLY TROFIMCHUK
2016-01-16 10:45:21
The position in the table is not deleted. what to do?
Valery Valerievich
2016-01-11 22:37:02
For some reason, the time norms do not work, something has changed.
2016-01-08 10:04:24
Hello. Temporary issues, will be fixed soon.
Alexey Skorobogatov
2016-01-07 16:08:00
why is there a choice of cars, but there are no norms for it ???
Vladimir
2015-11-15 03:31:37
Hello, what are your normal hours? 26 what to change the front pads vaz 2115? At removed wheel it's 2.6 minutes unless... They promised to fix it. Where else is the woofer for removing the units and assemblies themselves?
Ivan atlib.ru
2015-11-13 11:39:33
Hello. Probably this is a mistake. Data taken from open sources - and provided "as is". There is no other information.
2015-11-13 08:54:17
Replacing the clutch disc on a VAZ 2115 - 47 hours? or forks on removed box 27 hours? Do not mislead people. No need to cheat free service. If you don't want to give away information for free, be honest about it.
Ivan atlib.ru
2015-11-10 10:15:14
hello, cleared
Sergey Parfenov
2015-11-10 08:53:10
I can not clear the table, it is added every time.
2015-10-12 20:07:32
And adding cars is not planned in "AUTONORM online". Interested in Caterpillar, Man, Scania?
Vladimir Novikov
2015-09-21 15:56:12
Ivan atlib.ru
2015-09-21 15:34:36
Vladimir Novikov
2015-09-21 15:32:39
We are waiting for the code to embed on your site. Guys, when it appears, write plz [email protected]
Dmitry Nikitin
2015-08-01 16:52:32
Download Wurth Online the World 4.15 The rules are fresh for 2014
2015-07-07 14:13:18
Tie rod end internal - with / at (on removed thrust) 2.00 Pendulum lever assembly with bracket - repair (removed from the car) 35.00 Pendulum lever assembly with bracket - with / at 63.00 Tie rod assembly left - with / at 62.00 Tie rod assembly right - with / at 62.00 Tie rod middle assembly - with / at 7.00 something cool!!!???? and replacement of candles 2 N/hour
Ivan atlib.ru
2015-05-27 13:12:54
Hello, when we finish with the update, it will be available for free.
Artem Pshenichnyuk
2015-05-27 13:10:15
Is it possible to purchase such a program, but with new models (on-line access is possible)???
Stanislav Kotov
2015-05-21 19:02:38
No body repair and molar and this is very bad, because. in an accident, the paintwork and the body suffer mainly
2015-04-08 10:14:25
We definitely don't have
2015-04-07 22:47:55
super. and where to look at the norms for gas 53?
2015-04-07 15:09:52
No, I didn't have that feature :(
2015-04-07 14:17:32
posted on the site, but how to set the Cost per hour: so that users cannot change them?
2014-11-11 10:32:21
This is a fair remark. This is exactly what we are doing.
Gleb Bacha
2014-11-11 05:27:28
all this is not bad, but the norms are taken from the reference books of the USSR and the Russian Federation in the 90s and early 2000s, and in the "yard" 2014. I would like to see standard hours for trucks foreign production- SCANIA, VOLVO, DAF, MERCEDES.
2014-10-18 22:39:05
1.76h x 60min=105min (1h 45min)
Alexander Davydov
2014-04-18 21:23:00
the program is of course sensible, but not all cars are there, maybe someone will advise where to dig up the norms for Nissan Murano 2006 3.5 gasoline v 6
Anatoly Tulubiev
2014-03-18 09:56:27
Where in atonormah Chevrolet?
Yana Grigorieva
2014-03-10 19:15:46
Lord, how interesting it all is)))) Thank you for the DIPLOMA, if it weren’t for you I would never have learned so many new things .. Men, does anyone have a guide to standard hours) and it’s very, very necessary) Thank you in advance.
2014-02-20 11:47:18
Throw on [email protected] trying to get back to normal
Yuri Kopytko
2014-02-20 09:30:37
I have norms from one program, only they are a kind of file, if a normal programmer can give sense, I can throw off write email
Yuri Kopytko
2014-02-20 09:26:10
a good thing these are the norm hours, of course, not everything is there, but everything is nowhere to be found. And I did not see a program without errors, for example, the same TECDOC or AUTODATA !!
Gleb Bacha
2014-01-20 02:17:15
Let's say the norms for KAMAZ are taken from: "typical norms of time for the repair of trucks of the MAZ, KAMAZ, KrAZ brands with diesel engines", which was approved on July 7, 1980 by the approved secretary of the USSR Civil Code for Labor and Social Affairs and the Secretariat of the All-Union Central Council of Trade Unions, all this was in the 80s, and now 2014 has other standard hours
2013-12-27 10:35:34
At Corolla 98, removal / installation of candles 0.2-0.4 n.h. depending on modification. At Forester - yes 0.9 n.h. Maybe you mixed up, but as always someone is to blame. :)
Sergei Shoshin
2013-12-27 02:44:41
This is bullshit, not normal hours. I compared the standard hours for replacing spark plugs with a 98 Toyota Corolla and a Subaru Forester turbo, in both cases - 0.9 hours, they are hardly 4 on the Corolla, and it takes 5 minutes to change them, and on the Forester you need to remove the intake, expansion, etc., with good skill you can manage in an hour ....
2013-12-06 13:45:16
All auto repair standards are taken from the "Directory of auto standards" of one of the divisions of "Bosch Service" released before 2004.
Mars Aktymbaev
2013-12-06 07:48:42
UAZ 2206 - hood coloring 5.5 h / h. This model does not have a hood at all. If this means the engine cover in the cabin, then I don’t think that so many hours are needed for painting.
Mars Aktymbaev
2013-12-06 07:06:26
Very good and useful site! But normal hours. Where are they from? We need some links to official data, or at least the name of the directories where these standards are taken from
Ivan atlib.ru
2013-11-14 10:13:07
1.76 normal hours = 1 hour 45 minutes
2013-11-14 08:09:32
I can never catch up. what does running time 1.76 mean one hour 76 minutes? or crank shaft 3.93.
2013-10-02 16:47:07
Unfortunately, I can't find new time standards in the public domain.
Ivan Markin
2013-10-02 16:32:07
All this is very good! A very simple and necessary program, but why doesn’t the admin add new car models? I think this is very important!
2013-09-25 13:21:14
Yes, most of all a mistake. If we start from "Engine assembly - c / a - 73 n.h" then "with the radiator and air filter"I think 61.5 n.h.
2013-09-25 13:14:48
VAZ 2123 engine section. Engine assembly - c / a (with the radiator and air filter removed) - 615 hours. removed radiator takes 2 months without a break. Error or I'm stupid, please explain.
2013-08-12 18:48:12
Unfortunately no
2013-08-12 18:46:15
where is Chevrolet?
Igor Lebed
2013-05-30 10:18:49
In principle, all works coincide in terms of the norm-hours with "Autodata 3.38", only here it is cut down by the number of works and car brands, and especially by the year the car was produced (everything is up to 2004), but the fact that everything is in Russian is a huge respect for it !!! Would like additions...
2013-05-23 13:55:36
hourly rate car repair what legislation provides?
2013-04-25 10:54:03
Thanks for the comments, we're in the process of redoing it.
2013-04-25 08:29:56
Correct the norms on the VAZ-2115, otherwise positions like this one are very embarrassing ...: Left rear wing apron bracket - replacement - 57 hours !!! And so each position...
2013-04-11 15:54:50
Not yet, soon we will make an opportunity for insertion.
2013-04-11 15:52:15
well done! How about posting it on your site?
2013-04-09 11:25:24
thanks for the advice
2013-04-08 22:58:57
sharpen this data for android, sell the application for one euro and you will have a lot of happiness.
2013-02-08 09:33:49
Is there anywhere to get it?
Yuri Serbutovsky
2013-02-07 20:48:07
It would also be necessary to add Chevrolet autonorms
Yuri Serbutovsky
2013-02-06 23:43:48
Bomb site!!! And you don't need different programs according to Norma hours
Ivan atlib.ru
2013-01-26 21:36:53
Thank you for answering questions with us interesting videos, photo reports..
Dmitry Bochkov
2013-01-26 13:52:33
Site SUPER! Thank you guys!!!
2012-12-07 10:20:43
Unfortunately no!
2012-12-06 20:42:43
there are no autonorms for the repair of GA-33104 Valdai?
2012-10-06 17:54:22
The data is taken from the auto manufacturer's directory. Why did they decide that "removal / installation of the threshold lining" takes 12 hours. hard to say, maybe wrong.
2012-10-06 16:58:12
Facing of a threshold of a door - with / at 12 n.ch?????? not too much? where is the data from? a little unbelievable! (model VAZ-2112)
2012-09-19 20:23:34
completely pisses me off!
2012-09-10 09:47:45
Accepted for work
2012-09-01 17:03:44
Still the ability to print the act, the score would be +1
What is "norm-time"?
The automaker, in addition to manufacturing a car, worries about its warranty and post-warranty service. Providing service to all necessary materials for repair has long been an entire industry, ranging from special tools to complete specifications for repairs. No need to think and guess how to do this or that operation, but simply follow the specification.
Norms-time, autonorms, repair time are synonyms that can be described as follows: the “time” declared by the automaker that you will spend on the repair operation (standard).
Regulations
The standards (or in other words, the complexity of the work) are built on the following principle: "What to do?" and "What time is it?".
Each automaker structures them in its own way, and the operations for each car can be broken down into different “sub-operations”. For example, for Iveco 30.10C Combi Daily, 1996-00 - the standard "Front axle wheel bearings (all, on both sides) - with / y" implies that removal / installation is done on both sides, and for Honda Civic 5dr, 1991-96 counts each side separately - that is, it is necessary to indicate: "quantity = 2".
Standard hour cost
Normo-hour is a unit of labor intensity, which differs from the astronomical concept of an hour. This is such an abstract value, to which the price is tied and the cost of repairs is obtained. Although, the value of the standard hour, declared by the automaker, often does not converge with reality. In order to repeat the standard, it is necessary to create conditions corresponding to the “experiment”: expand special tool, draw up a work plan, start the stopwatch and “let's go!”.
But in reality: the key does not fit, the nut is stuck, the fuel oil has spread, it is necessary to wipe it (and so on) - all this time, but it is not taken into account by the automaker.
But you need to build on something, so the standard hour is an approximate value. And its cost depends on three factors:
- The type of work (fitting and mechanical, electrical installation, fittings, repair of units, painting) - here as you like, and also how highly paid the specialist is.
- Car brands: yes average cost n/h for Daewoo - 650.00 rubles, and for Bugatti - 7700.00 rubles. and plus the price of the insurance contract.
- The share of service stations from the cost of the work of the master.
About the service "AUTONORM online"
40 brands, 3,000 models, 600,000 standards - this is the material that is available on our portal to everyone at any time of the day. Easy and understandable interface plus structured standards make working with the service convenient and productive.
Editing positions (standards)
When you click on the standard link in the upper table, the standard enters the table of selected positions with the time norm value declared by the automaker. But sometimes it is necessary to edit the name, quantity, time-rate, cost. We foresaw this need and added an editing function by double-clicking on an entry in the table of selected standards, where all fields are available for editing.
Editing add. information
For convenient and productive work with the service, you must specify two values:
- Cost per hour (standard hour): used to specify the default cost when adding a standard. Those standards that were added before setting the cost will be corrected automatically after it is added.
- Name of the organization - this information is displayed when printing.
Repair cost calculation
To calculate the cost of repairs, you must specify the cost of a standard hour. The cost of work is calculated in the context of standards and summed up in the final amount.
Who can benefit from the "AUTONORM online" service?
In creating the Autonorma-online service, we focused on two categories of users, but we will be very happy if the audience of the service is wider.
Car services, service stations
Every day you have to deal with the calculation of car repair work, billing, acts, and in these documents the list of work performed is often taken out of your head. Service "Autonorms online" created in order to simplify the work of the service station manager, since everything is as simple as possible - you need to select the necessary job name from the list and that's it!
For car owners
When repairing a car, you are not always aware of what is actually done by the skillful hands of the service station masters.
With the help of the new "Autonorms Online" service, you can calculate the approximate cost of repairs yourself or draw up a general work plan for a service station. Even without special special knowledge or skills in this difficult matter, you can have general idea about what will be done by the masters, giving your car into the hands of the service station specialists. That means being in control!
Service centers interpret the rules under which the warranty repair of a car falls, in different ways. For a speedy repair, it is useful to know your rights and obligations of the contractor.
Warranty and law
It is better for car owners to have all relations with those who sold the car to them: they are the ones who, according to the law, are “obligated” to the buyer. The service itself from a legislative point of view does not take warranty obligations on, therefore it is difficult to hold him accountable.
Under consumer protection law, automakers are required to keep their products running for as long as contractually or legally warranted. The agreement must repeat legislative norms or improve them, but not vice versa.
Rules for vehicle warranty repairs and conditions that invalidate such services can be found in service book compiled by the automaker. These terms and conditions for repairing a car under warranty differ from manufacturer to manufacturer.
Loss of the right to a free repair
Dealers cannot “withdraw from the guarantee”: it is not in their power to reduce the range of obligations assumed by manufacturers. However, denial of warranty repair car in a particular case for serious reasons is possible. Until the free period has ended, the seller, service, dealership or other organization must fulfill their obligations for free repairs if they do not have a third-party expert opinion on the fault of the buyer or third parties (for example, due to an accident). In all other cases, the obligation applies to all parts under warranty, unless their normal wear and tear is proven.
Document flow
If malfunctions occur during the period of their free elimination, a written application must be submitted to the seller with their detailed description and demand immediate removal without compensation. You must leave a copy with a signature on receipt with the position of a representative of the center and its seal. Another copy can be sent by registered mail with notification. Repair terms warranty car are counted from the receipt of the appeal, and not from the moment when the master directly proceeds to troubleshoot.
When giving a car for repair under warranty, do not forget to get an acceptance certificate or a replacement document with a detailed description of its condition, signature and seal.
After returning from the service, they must issue a document with the dates of circulation, transfer of the vehicle, elimination of its shortcomings with their description, information on the replacement of parts, use of materials with the date of return from the service.
Upon receipt of the car, carefully inspect it. If external damage is found, enter them in the acceptance certificate or a document replacing it. Check all troubleshooting. If they appear while driving, ask for a test drive with a dealer. If a part, even not very significant ones, has not been eliminated, demand and only after that sign the act or work order.
When handing over the car for repair, you must obtain an acceptance certificate Dates and periods
First important period after the purchase of the vehicle - 15 days from its sale. At this time, you can not only demand the correction of detected defects, but exchange the car for another or demand it. Of course, if we are not talking about something very small, like a burnt out light bulb. parking lights. If something happens or is discovered after these 15 days, it is no longer legally possible to exchange. If the vehicle is not repaired within 45 days, the car owner must pay a penalty - 1% of its value per day of delay.
Dealers know all this. In order to avoid unpleasant consequences for the salon, they can talk about acceptance for repairs under the car warranty, and write down what was accepted for diagnostics. In addition, dealers may delay due to the lack of necessary spare parts. As a rule, they have spare parts for suspensions, stabilizer struts, shock absorbers, springs, and other frequently breaking parts and assemblies. But spare parts for engines or gearboxes (at least mechanical, at least automatic) are often not available in warehouses, because they are considered reliable and do not cause any special problems. If the dealer or authorized service center there are no necessary spare parts, their receipt goes through a whole chain - from an order at a car factory and forwarding. In addition, the center can be loaded with work.
Therefore, when handing over a car, it is important to make sure what the purpose of the transfer of the vehicle is listed in the documents. To do this, you need to write a claim in two copies with a detailed description of the reason for filing a request to eliminate the described free of charge. On one, you need to get a receipt on acceptance (seal is optional). If suddenly everyone categorically refuses to sign the paper, the vehicle can stay for 2-3 months “on diagnostics”, but no one will owe anything. Therefore, if no one signs the claim, it is better to return. If you had to pay for a tow truck, then a new claim should require damages with a copy of the receipts for paying for the tow truck services. Claim with description must be sent to the seller by registered mail with acknowledgment of receipt. This can be evidence that the claim was in court.
Claims for car warranty repairs and other claims for the protection of the consumer rights of the car owner are filed at his location. Claims up to 1 million rubles are not subject to state duty, claims over 1 million rubles must include a requirement to reimburse both the cost of correction, as well as a penalty and compensation for moral damage.
Reasons for refusing free repair
Among the common reasons for failures are untimely passage or ignoring the first or any other maintenance at an authorized service center, any repair or maintenance outside such service centers, violation or failure to follow instructions or violation of prohibitions, at least theoretically fraught with a malfunction, installation of a part or equipment that is not certified by manufacturers, accidents, damage by natural disasters, illegal actions of third parties in which components, assemblies or the entire machine were disabled, operation in heavy climatic conditions. For example, in case of high humidity, flooded roads, etc. Pledge of loyalty dealer center when demanding the fulfillment of his obligations - the passage of maintenance during the planned periods established in the service book.
How to deal with rejection?
If the warranty repair of the car was refused, you can start with a claim to the management of the service center. If it does not help, you can write to the distributor who is fully responsible for the quality of customer service. The next instance is the manufacturing plant, for which reputation is important. Although factory lawyers can redirect the claim to a lower organization, that is, a dealer.
Car clubs and car communities such as car forums can have a big impact on dealer disputes. Even more salons are afraid of the media. If you see a clear violation of your rights and/or low level service, etc., nothing prevents you from writing to forums, sites that collect reviews about various companies, first notifying the dealer (maybe this will be enough, you don’t have to write anything).
Owner's rights
If a deadline is not set by the agreement, everything must be eliminated in the minimum time necessary for this. When accepting a car, dealers (car services) can indicate in small print a period of 45 days. This must be crossed out and required to be written that it will be done in accordance with Art. 20 of the Federal Law of the Russian Federation on STD, that is, immediately. If it is established for more than 45 days, the agreement will not be valid, as contrary to Art. 16 of the same law (conditions of contracts that are contrary to law are considered invalid). The same art. 20 says that the lack of spare parts and the like cannot serve as a basis for delaying the repair of the car. If the seller is an authorized organization that has the ability to provide warranty services, he can set a period of 45 days in advance in the sales contract. This will be valid if the vehicle is repaired free of charge by the seller and not by another official dealer.
If the seller failed to cope within 45 days, the buyer can demand not only a penalty, but also a refund or an exchange of the car. The claim must indicate that the requirement for troubleshooting has not been met, therefore, according to Art. 18 of the RFP, a new one is put forward. The seller will have 10 days to return the money or 21 days to exchange. If you file a claim correctly, the likelihood of eliminating deficiencies in the prescribed 45 days can increase many times over.
The buyer has the right to get his money back if the identified defect or malfunction is “significant”. "Materiality" must be recognized by the seller, however it is determined automatically if they recur after elimination. In addition, they are required to return the money if the car was repaired for more than 30 days every year during the warranty period.
The list of components and assemblies of the machine that can be repaired free of charge is also limited. They do not include, for example, candles, lamps, other Consumables. The older the vehicle, the more mechanisms and assemblies lose the right to free repair: the terms here differ for different components and parts.
The warranty is extended for the entire time when the machine was not used, that is, for the period of elimination of defects. The extension is calculated from the time of the appeal with the requirement to eliminate the malfunctions until the car is returned to the consumer.
According to paragraph 7 of Art. 18 of the Federal Law on RFP, the delivery of large-sized and weighing more than 5 kg goods to the seller for repair under warranty must be provided by and at the expense of the seller. The car owner can deliver the car himself and get a refund of the tow truck payment in a pre-trial order.
It happens that motorists are offered to first undergo a paid diagnostics. This is illegal: no one has the right to impose paid services. The Vehicle Warranty Law requires dealers to carry out free check quality.
The car owner does not have the right to issue a “replacement” vehicle for the period of repair: the cars are included in the corresponding list of goods to which this possibility does not apply.
Article about parts and assemblies modern car, which are better not to repair with your own hands, but to do it in a qualified service. At the end of the article - a video about warranty repairs in a car service.
The content of the article:
The modern car can be called the pinnacle of engineering. This is a rather complicated system, and even if the driver knows well how to repair this or that unit, is well versed in the device of the car, there are many units that you should not repair on your own - an exception can be considered a repair, where a failed part is replaced with a standard, original one.
You need to make a reservation right away: these tips do not apply to those drivers who not only have a flyover in their garage, necessary equipment, but also the most important "tool" of a true specialist - hands that can make repairs. Those who correctly assess their knowledge and skills should heed the advice and go to a car service, if a breakdown is expected in such units and assemblies as:
- Fuel system.
- Glass replacement and painting.
- Electronic engine control unit.
- Air conditioning and airbag replacement.
An exception to this paragraph may be the following: if the car is equipped with Gas engine, every driver should be able to do the replacement of the spark plug. It's not a repair, but a replacement. Also in diesel trim levels - everyone should learn how to replace the nozzle. Here is the repair fuel system- This is the lot of professionals. Learning to repair "in the direction of travel" does not work.
If the car has fuel supply system common rail , then without the availability of equipment, even specialists will not be able to repair and install fuel lines.
Just to make a diagnosis fuel injector requires high precision equipment. Blowing at home with carburetor fluid on this little part will only give you a rough idea of where the failure is.
Moreover, in order to find a faulty nozzle in the fuel assembly, both skill and knowledge are also required. By observing the operation of the fuel system, you can "calculate" the faulty part by the rate of return flow ... and that's it.
Nozzle repair is a painstaking job, small cracks details can only be seen with special equipment. Modern pump nozzles in 90% of cases cannot be repaired at all.
Great tenderness is caused by women drivers who look senselessly at open hood their car if they had a breakdown on the track. The same feeling is evoked by male drivers who can sort out the engine with their eyes closed, but do not understand anything about how it works. the electronic unit engine control.
Modern ECUs are a clear and complex system, the repair of which should only be entrusted to a professional. The same applies to cases where chip tuning is required. 90% do-it-yourself installations lead to the fact that, at best, the car loses driving performance, at worst - this is a complete failure of the computer.
Modern blocks are non-separable systems, they are cut in a car service. Carry out this procedure without professional equipment impossible, it is also quite difficult to find a specialized service, therefore, instead of repair, they often replace the computer, which is also better to entrust to professionals.
There are few drivers who are indifferent to the color of their car and approach the assessment of the condition paintwork his car, as in the saying: “Tanks are not afraid of dirt - the worse the color, the better patency».
Painting in a garage can cost a lot more than in a service - it’s enough just to “not guess” the color or not withstand the extra layer. Therefore, it is better to restore the coating in a professional workshop.
Even if you choose such a type of painting as Plasti Dip liquid rubber, a first-class car service is guaranteed to apply three to five layers of paint. Removable parts will be painted separately, while the glass will remain clean.
Turbine repair and diagnostics are not always available in the garage, even if the driver himself knows well what to do and how. The reason is that many cars need to be installed on a flyover just to run diagnostics. viewing hole often not suitable.
For example, when repairing a turbine on a Rover (diesel 3.6), which is equipped with two turbocharger systems, to check the left turbine, it is necessary to remove the subframe, steering rack, front gear. When the gearbox is removed, it is necessary to disconnect a large number of suspension parts and much more. And that's just preparatory stage- diagnostics of the turbine itself requires professional skills and equipment.
Turbine repair, even if the driver was able to disconnect the assembly in the garage, requires additionally: to replace all o-rings, seals, change the oil.
And the most the main point in the repair of the turbine itself is the balancing of the rotor, which is produced on calibration and balancing equipment. Washing in the ultrasonic chamber of small parts, cleaning and simultaneous replacement - all this requires special experience and skill.
Seems to replace Windshield on a similar, original, you can easily and independently. And here, motorists are in for a dangerous surprise - a deviation of a millimeter when pasting threatens that the windshield will collapse on the driver and passenger at the slightest accident. Leaks and creaking will also not bring pleasure when driving. Glass installation should be carried out in a service where a mechanic will check the accuracy of the installation geometry with a level and carry out a hermetic gluing.
Modern cars are designed taking into account all possible environmentally friendly parameters. Particulate filters are believed to contribute to the conservation environment and minimize CO emissions into the atmosphere. At the same time, few people care about the quality of the fuel and the fact that after 30,000-50,000 km of run, the cleaning unit is completely clogged, the car loses its driving performance and rapid wear all the details.
Alternative - removal particulate filter and replacing the catalyst with a flame arrester. But you don’t need to do this procedure in the garage, after watching YouTube videos. One removal of a node from a car is a long and painstaking process. Correctly knock out the catalyst, install the snag, connect the sensors so that the “brain” of the car accepts new part for the filter element - all this requires skills and professionalism.
Electrician
It is quite difficult for some drivers to replace a mechanical window regulator with an electric one, although this procedure is not too difficult. All other electrical components of the machine do not differ in this simplicity. Therefore, if you perceive such a concept as “phase shift” as an insult, then with all the problems associated with the electrics in the car, contact a car service. It's important that it doesn't happen short circuit and no fire broke out.
Air conditioner
Charging and cleaning car air conditioners seems enough a simple matter It's not even repair, but prevention. But not every driver can do such preventive maintenance on their own. The reason is that during the repair it is required to check the electrical circuit in the clutch assembly, the evaporator system for lack of oil, the radiator and the piston assembly. In vehicles such as Volvo, Mazda and Opel, it is required to systematically check the gap between the compressor clutch and the pressure plate.
That's why simple procedure recharging the compressor can become time consuming and expensive. In one day, specialists will be able to replace the refrigerant and repair the air conditioner at no additional cost. It is recommended to replace the coolant in the air conditioner twice a year.
Incorrectly installed airbags can deploy in a minor collision, even when you just hit the garage door with your front bumper. This is fraught not only with bruising of the chest and concussion - isolated cases of death of teenagers were recorded, who were killed not by an accident, but by the force of the airbag.
After repairing the body, new pillows should be installed only in a specialized car service. This is for the safety of the driver and passenger.
The desire to save money and learn how to repair your car yourself is a very laudable desire. For many garage repair- the best pastime, both a hobby and an active holiday. Many drivers can and know how to fix their cars. But to know simple rules expediency self repair just necessary. If you are interested in just disassembling and trying to fix the nozzle - this is one thing, but installing it in a car and taking your family out into the countryside is completely different.
Video about repair under warranty in a car service:
