Service centers interpret the rules under which the warranty repair of a car falls, in different ways. For a speedy repair, it is useful to know your rights and obligations of the contractor.
Warranty and law
It is better for car owners to have all relations with those who sold the car to them: they are the ones who, according to the law, are “obligated” to the buyer. The service itself, from a legislative point of view, does not take warranty obligations for, therefore it is difficult to hold it accountable.
Under consumer protection law, automakers are required to keep their products running for as long as contractually or legally warranted. The agreement must repeat legislative norms or improve them, but not vice versa.
Rules for vehicle warranty repairs and conditions that invalidate such services can be found in service book compiled by the automaker. These terms and conditions for repairing a car under warranty differ from manufacturer to manufacturer.
Loss of the right to a free repair
Dealers cannot “withdraw from the guarantee”: it is not in their power to reduce the range of obligations assumed by manufacturers. However, denial of warranty repair car in a particular case for serious reasons is possible. Until the free period has ended, the seller, service, dealership or other organization must fulfill their obligations for free repairs if they do not have a third-party expert opinion on the fault of the buyer or third parties (for example, due to an accident). In all other cases, the obligation applies to all parts under warranty, unless their normal wear and tear is proven.
Document flow
If malfunctions occur during the period of their free elimination, a written application must be submitted to the seller with their detailed description and demand immediate removal without compensation. You must leave a copy with a signature on receipt with the position of a representative of the center and its seal. Another copy can be sent by registered mail with notification. Repair terms warranty car are counted from the receipt of the appeal, and not from the moment when the master directly proceeds to troubleshoot.
When giving a car for repair under warranty, do not forget to get an acceptance certificate or a replacement document with a detailed description of its condition, signature and seal.
After returning from the service, they must issue a document with the dates of circulation, transfer of the vehicle, elimination of its shortcomings with their description, information on the replacement of parts, use of materials with the date of return from the service.
Upon receipt of the car, carefully inspect it. If external damage is found, enter them in the acceptance certificate or a document replacing it. Check all troubleshooting. If they appear while driving, ask for a test drive with a dealer. If a part, even not very significant ones, has not been eliminated, demand and only after that sign the act or work order.
When handing over the car for repair, you must obtain an acceptance certificate Dates and periods
First important period after the purchase of the vehicle - 15 days from its sale. At this time, you can not only demand the correction of detected defects, but exchange the car for another or demand it. Of course, if we are not talking about something very small, like a burnt out light bulb. parking lights. If something happens or is discovered after these 15 days, it is no longer legally possible to exchange. If the vehicle is not repaired within 45 days, the car owner must pay a penalty - 1% of its value per day of delay.
Dealers know all this. In order to avoid unpleasant consequences for the salon, they can talk about acceptance for repairs under the car warranty, and write down what was accepted for diagnostics. In addition, dealers may delay due to the lack of necessary spare parts. As a rule, they have spare parts for suspensions, stabilizer struts, shock absorbers, springs, and other frequently breaking parts and assemblies. But spare parts for engines or gearboxes (at least mechanical, at least automatic) are often not available in warehouses, because they are considered reliable and do not cause any special problems. If the dealer or authorized service center there are no necessary spare parts, their receipt goes through a whole chain - from an order at a car factory and forwarding. In addition, the center can be loaded with work.
Therefore, when handing over a car, it is important to make sure what the purpose of the transfer of the vehicle is listed in the documents. To do this, you need to write a claim in two copies with a detailed description of the reason for filing a request to eliminate the described free of charge. On one, you need to get a receipt on acceptance (seal is optional). If suddenly everyone categorically refuses to sign the paper, the vehicle can stay for 2-3 months “on diagnostics”, but no one will owe anything. Therefore, if no one signs the claim, it is better to return. If you had to pay for a tow truck, then a new claim should require damages with a copy of the receipts for paying for the tow truck services. Claim with description must be sent to the seller by registered mail with acknowledgment of receipt. This can be evidence that the claim was in court.
Claims for car warranty repairs and other claims for the protection of the consumer rights of the car owner are filed at his location. Claims up to 1 million rubles are not subject to state duty, claims over 1 million rubles must include a requirement to reimburse both the cost of correction, as well as a penalty and compensation for moral damage.
Reasons for refusing free repair
Common causes of failures include late or ignoring the first or any other maintenance at an authorized service center, any repair or maintenance outside of such service centers, violation or failure to follow instructions or violation of prohibitions, even theoretically fraught with a malfunction, installation of a part or equipment that is not certified manufacturers, road accidents, damage by natural disasters, illegal actions of third parties, in which components, assemblies or the entire machine were disabled, operation in severe climatic conditions. For example, in case of high humidity, flooded roads, etc. Pledge of loyalty dealer center when demanding the fulfillment of his obligations - the passage of maintenance during the planned periods established in the service book.
How to deal with rejection?
If the warranty repair of the car was refused, you can start with a claim to the management of the service center. If it does not help, you can write to the distributor who is fully responsible for the quality of customer service. The next instance is the manufacturing plant, for which reputation is important. Although factory lawyers can redirect the claim to a lower organization, that is, a dealer.
Car clubs and car communities such as car forums can have a big impact on dealer disputes. Even more salons are afraid of the media. If you see a clear violation of your rights and/or low level service, etc., nothing prevents you from writing to forums, sites that collect reviews about various companies, first notifying the dealer (maybe this will be enough, you don’t have to write anything).
Owner's rights
If a deadline is not set by the agreement, everything must be eliminated in the minimum time necessary for this. When accepting a car, dealers (car services) can indicate in small print a period of 45 days. This must be crossed out and required to be written that it will be done in accordance with Art. 20 of the Federal Law of the Russian Federation on STD, that is, immediately. If it is established for more than 45 days, the agreement will not be valid, as contrary to Art. 16 of the same law (conditions of contracts that are contrary to law are considered invalid). The same art. 20 says that the lack of spare parts and the like cannot serve as a basis for delaying the repair of the car. If the seller is an authorized organization that has the ability to provide warranty services, he can set a period of 45 days in advance in the sales contract. This will be valid if the vehicle is repaired free of charge by the seller and not by another official dealer.
If the seller failed to cope within 45 days, the buyer can demand not only a penalty, but also a refund or an exchange of the car. The claim must indicate that the requirement for troubleshooting has not been met, therefore, according to Art. 18 of the RFP, a new one is put forward. The seller will have 10 days to return the money or 21 days to exchange. If you file a claim correctly, the likelihood of eliminating deficiencies in the prescribed 45 days can increase many times over.
The buyer has the right to get his money back if the identified defect or malfunction is “significant”. "Materiality" must be recognized by the seller, however it is determined automatically if they recur after elimination. In addition, they are required to return the money if the car was repaired for more than 30 days every year during the warranty period.
The list of components and assemblies of the machine that can be repaired free of charge is also limited. They do not include, for example, candles, lamps, other Consumables. The older the vehicle, the more mechanisms and assemblies lose the right to free repair: the terms here differ for different components and parts.
The warranty is extended for the entire time when the machine was not used, that is, for the period of elimination of defects. The extension is calculated from the time of the appeal with the requirement to eliminate the malfunctions until the car is returned to the consumer.
According to paragraph 7 of Art. 18 of the Federal Law on RFP, the delivery of large-sized and weighing more than 5 kg goods to the seller for repair under warranty must be provided by and at the expense of the seller. The car owner can deliver the car himself and get a refund of the tow truck payment in a pre-trial order.
It happens that motorists are offered to first undergo a paid diagnostics. This is illegal: no one has the right to impose paid services. The Vehicle Warranty Law requires dealers to carry out free check quality.
The car owner does not have the right to issue a “replacement” vehicle for the period of repair: the cars are included in the corresponding list of goods to which this possibility does not apply.
"Miser pays twice",- says a popular proverb.
We all like to operate our cars, and no one wants our iron Horse idle due to breakdown. Even worse, when the inevitable happens - the car breaks down, you have to invest in it. Sometimes even the manufacturer's warranty does not save you from costs, let alone repairing a used car. Therefore, there is nothing strange in the fact that every car owner tries in one way or another.
Someone buys new non-original spare parts, someone, on the contrary, saves on a car service, preferring to fix the breakdown on their own, and someone puts used parts on the car. This is what the conversation will be about today, namely, the greed and exorbitant stupidity of some motorists.
Most adults know that any things, including cars, must be purchased based on their own financial capabilities. That buying a more expensive used car can result in a variety of problems, ranging from money to litigation.
A car owner from Siberia proved this from his own experience. Far from new premium SUV I started having problems with the engine. The dealership said it needed to be repaired. Well, thought the owner luxury SUV, the engine is not cheap, so it would be nice to save money - buy used spare parts and only those that are really worn out, while the rest are not necessary to change.
Once working as a master receiver, the car enthusiast was able to easily purchase used parts for his car, after which, confident in his innocence, he demanded that the service station carry out a strange unscheduled replacement according to his own scenario.
Realizing what the motorist was going for, the servicemen tried to dissuade him from the idea. They explained that the quality of such repairs would be very low, that they would not give guarantees for old parts, and that this was not done at all. However, they failed to convince the owner.
After the “repair”, the car was able to drive 100 km, after which the engine gave the final “wedge”. Here the most interesting began. The owner turned to the same car service with the requirement to eliminate the malfunction and shortcomings of the work performed. The car service refused to satisfy the claims, recalling that during the repair, the car owner was warned about the inadmissibility of assembling the engine using used parts. They also warned him about the possibility of a similar breakdown and non-proliferation warranty obligations with this type of repair.
The impudent motorist turned to experts, and then to the court, to restore his own "justice".
The conclusion of the district court was unexpected not only for the car service, but also for the owner of the Cayenne SUV.
After an examination appointed by the court, which confirmed that the breakdown occurred due to the use of used parts in the repair, the court ignored these arguments, the testimony of car service workers (the court indicated that the car service had no written evidence of the car owner’s warning about possible consequences using old parts). “He also referred to the “Rules for the provision of services for the maintenance and repair of motor vehicles”, which allegedly spell out the need for the contractor to refuse to perform work if the client requires the car to be repaired using substandard parts”, - says the website of Rossiyskaya Gazeta.
The result of the vigorous activity of the district court was shocking: 2.2 million rubles were to be recovered from the car service! Despite the fact that repair cost at 49,000 rubles, and the total market price car is 1 million rubles!
The defenders of the car service did not agree with this decision and appealed to the Novosibirsk Regional Court. The Court of Appeal sided with the defendants. Regional pointed out that the first instance unreasonably ignored the testimony of witnesses - employees of a car service, as well as a forensic examination. He also pointed out that neither the Law "On Protection of Consumer Rights" nor the rules for the provision of services contain requirements for a warning about the inadmissibility of using used parts in a mandatory written form. And the car owner was warned orally. This has been established by the court.
Moreover, paragraph 22 of the rules for the provision of services, referred to by the court of first instance, gives the contractor the right, and does not oblige him, to terminate the service contract if the client insists on using low-quality parts.
The appeal overturned the decision of the district court and dismissed the claim of the car owner against the car service.
Embed code
2019-07-06 11:29:02
Good afternoon Tried to find an oil change. So it gives ^ "Engine assembly - oil change and oil filter(with flushing the lubrication system)" - 9 AM Is this normal!? "Engine assembly - oil and oil filter change" - 45 AM What is this!?
vladimir
2019-04-10 18:16:44
did not find a chevrolet in the list
2019-03-21 12:34:00
Alexander
2019-03-21 12:28:35
Good afternoon, I inserted your code to my forum, but clicking on the link to return to the choice of auto loads your page (but it is necessary to load the original form, can I somehow fix it?
2019-02-20 17:12:50
I would like more norms of time for body repairs.
Gennady
2018-10-10 13:06:20
Really comfortable to work with information order. Well done!
Vyacheslav
2018-07-06 04:52:37
GOOD FELLOWS!!! How else to enter other works YOURSELF!
2018-06-12 14:45:18
The norms are crazy. C / a shock absorber 1.2 hours, replacement of the shock absorber support 1 hour.
Alexander
2017-09-15 10:12:06
This will not work! Work!
Gennady
2017-09-14 09:25:25
Great! Incredible great job you did...
2017-08-24 20:35:53
Guys, great topic! everything is super but raw... add ads around the edges because there is a place!!! and details, I will support a couple of hundred for good idea))
Ivan atlib.ru
2017-07-20 14:24:27
Let's try
Ivan atlib.ru
2017-07-20 14:24:17
There is no such function
Ivan atlib.ru
2017-07-20 14:23:04
No new data yet
2017-07-20 14:21:52
What to do with a car after 2004 onwards? Is there an app for android that calculates the hourly rate?
Yuri Petukhov
2017-04-20 02:14:43
Add time limits for Ural-4320 car
Alexander Marchenko
2017-01-26 17:57:10
add prior, year, according to Daewoo, body and year
Vityok Kudinov
2016-11-26 19:20:07
look at the vaz 12 brakes in front of the caliper right with / at the time of work 65.00 hours 5 days to do it
Evgeny Stepanyuk
2016-11-07 13:35:00
Hub bearing - c / a 145.00 as well as this on a vaz 2112
2016-08-04 13:57:25
ford transit 2014-2016 is not available? Why only until 2004?
2016-07-03 17:49:41
Rear hub bearing VAZ, 98 norm / hours: DDD
Ivan atlib.ru
2016-02-25 10:50:27
Hello, unfortunately there is no Chevrolet
Denis Novokreshchenov
2016-02-25 04:06:08
Tell me, in online application no Chevrolet but in full version There is?
Denis Novokreshchenov
2016-02-25 04:03:43
Guys, look at the norms for VAZ, clutch and gearbox. Apparently the point is not there.
ANATOLY TROFIMCHUK
2016-01-16 10:45:21
The position in the table is not deleted. what to do?
Valery Valerievich
2016-01-11 22:37:02
For some reason, the time norms do not work, something has changed.
2016-01-08 10:04:24
Hello. Temporary issues, will be fixed soon.
Alexey Skorobogatov
2016-01-07 16:08:00
why is there a choice of cars, but there are no norms for it ???
Vladimir
2015-11-15 03:31:37
Hello, what are your normal hours? 26 what to change the front pads vaz 2115? At removed wheel it's 2.6 minutes unless... They promised to fix it. Where else is the woofer for removing the units and assemblies themselves?
Ivan atlib.ru
2015-11-13 11:39:33
Hello. Probably this is a mistake. Data taken from open sources - and provided "as is". There is no other information.
2015-11-13 08:54:17
Replacing the clutch disc on a VAZ 2115 - 47 hours? or forks on removed box 27 hours? Do not mislead people. No need to cheat free service. If you don't want to give away information for free, be honest about it.
Ivan atlib.ru
2015-11-10 10:15:14
hello, cleared
Sergey Parfenov
2015-11-10 08:53:10
I can not clear the table, it is added every time.
2015-10-12 20:07:32
And adding cars is not planned in "AUTONORM online". Interested in Caterpillar, Man, Scania?
Vladimir Novikov
2015-09-21 15:56:12
Ivan atlib.ru
2015-09-21 15:34:36
Vladimir Novikov
2015-09-21 15:32:39
We are waiting for the code to embed on your site. Guys, when it appears, write plz [email protected]
Dmitry Nikitin
2015-08-01 16:52:32
Download Wurth Online the World 4.15 The rules are fresh for 2014
2015-07-07 14:13:18
Tie rod end internal - with / at (on removed thrust) 2.00 Pendulum lever assembly with bracket - repair (removed from the vehicle) 35.00 Pendulum lever assembly with bracket - old 63.00 Tie rod assembly left - old 62.00 Tie rod assembly right - old 62.00 Tie rod middle assembled - c / a 7.00 something cool!!!????? and replacement of candles 2 N/hour
Ivan atlib.ru
2015-05-27 13:12:54
Hello, when we finish with the update, it will be available for free.
Artem Pshenichnyuk
2015-05-27 13:10:15
Is it possible to purchase such a program, but with new models (on-line access is possible)???
Stanislav Kotov
2015-05-21 19:02:38
No body repair and molar and this is very bad, because. in an accident, the paintwork and the body suffer mainly
2015-04-08 10:14:25
We definitely don't have
2015-04-07 22:47:55
super. and where to look at the norms for gas 53?
2015-04-07 15:09:52
No, I didn't have that feature :(
2015-04-07 14:17:32
posted on the site, but how to set the Cost per hour: so that users cannot change them?
2014-11-11 10:32:21
This is a fair remark. This is exactly what we are doing.
Gleb Bacha
2014-11-11 05:27:28
all this is not bad, but the norms are taken from the reference books of the USSR and the Russian Federation in the 90s and early 2000s, and in the "yard" 2014. I would like to see standard hours for trucks foreign production- SCANIA, VOLVO, DAF, MERCEDES.
2014-10-18 22:39:05
1.76h x 60min=105min (1h 45min)
Alexander Davydov
2014-04-18 21:23:00
the program is of course sensible, but not all cars are there, maybe someone will advise where to dig up the norms for Nissan Murano 2006 3.5 gasoline v 6
Anatoly Tulubiev
2014-03-18 09:56:27
Where in atonormah Chevrolet?
Yana Grigorieva
2014-03-10 19:15:46
Lord, how interesting it all is)))) Thank you for the DIPLOMA, if it weren’t for you I would never have learned so many new things .. Men, does anyone have a guide to standard hours) and it’s very, very necessary) Thank you in advance.
2014-02-20 11:47:18
Throw on [email protected] trying to get back to normal
Yuri Kopytko
2014-02-20 09:30:37
I have norms from one program, only they are a kind of file, if a normal programmer can give sense, I can throw off write email
Yuri Kopytko
2014-02-20 09:26:10
a good thing these are the norm hours, of course, not everything is there, but everything is nowhere to be found. And I did not see a program without errors, for example, the same TECDOC or AUTODATA !!
Gleb Bacha
2014-01-20 02:17:15
Let's say the norms for KAMAZ are taken from: "typical norms of time for the repair of trucks of the MAZ, KAMAZ, KrAZ brands with diesel engines", which was approved on July 7, 1980 by the approved secretary of the USSR Civil Code for Labor and Social Affairs and the Secretariat of the All-Union Central Council of Trade Unions, all this was in the 80s, and now 2014 has other standard hours
2013-12-27 10:35:34
At Corolla 98, removal / installation of candles 0.2-0.4 n.h. depending on modification. At Forester - yes 0.9 n.h. Maybe you mixed up, but as always someone is to blame. :)
Sergey Shoshin
2013-12-27 02:44:41
This is bullshit, not normal hours. I compared the standard hours for replacing spark plugs with a 98 Toyota Corolla and a Subaru Forester turbo, in both cases - 0.9 hours, they are hardly 4 on the Corolla, and it takes 5 minutes to change them, and on the Forester you need to remove the intake, expansion, etc., with good dexterity in an hour can be managed ....
2013-12-06 13:45:16
All auto repair standards are taken from the "Directory of auto standards" of one of the divisions of "Bosch Service" released before 2004.
Mars Aktymbaev
2013-12-06 07:48:42
UAZ 2206 - hood coloring 5.5 h / h. This model does not have a hood at all. If this means the engine cover in the cabin, then I don’t think that so many hours are needed for painting.
Mars Aktymbaev
2013-12-06 07:06:26
Very good and useful site! But normal hours. Where are they from? We need some links to official data, or at least the name of the directories where these standards are taken from
Ivan atlib.ru
2013-11-14 10:13:07
1.76 normal hours = 1 hour 45 minutes
2013-11-14 08:09:32
I can never catch up. what does running time 1.76 mean one hour 76 minutes? or crank shaft 3.93.
2013-10-02 16:47:07
Unfortunately, I can't find new time standards in the public domain.
Ivan Markin
2013-10-02 16:32:07
All this is very good! A very simple and necessary program, but why doesn’t the admin add new car models? I think this is very important!
2013-09-25 13:21:14
Yes, most of all a mistake. If we start from "Engine assembly - c / a - 73 n.h" then "with the radiator and air filter"I think 61.5 n.h.
2013-09-25 13:14:48
VAZ 2123 engine section. Engine assembly - c / a (with the radiator and air filter removed) - 615 hours. removed radiator takes 2 months without a break. Error or I'm stupid, please explain.
2013-08-12 18:48:12
Unfortunately no
2013-08-12 18:46:15
where is Chevrolet?
Igor Lebed
2013-05-30 10:18:49
In principle, all work coincides in terms of hours with "Autodata 3.38", only here it is cut down by the number of works and car brands, and especially by the year the car was produced (everything is before 2004), but the fact that everything is in Russian, for this is a huge compliment!!! Would like additions...
2013-05-23 13:55:36
hourly rate car repair what legislation provides?
2013-04-25 10:54:03
Thanks for the comments, we're in the process of redoing it.
2013-04-25 08:29:56
Correct the norms on the VAZ-2115, otherwise positions like this one are very embarrassing ...: Left rear wing apron bracket - replacement - 57 hours !!! And so each position...
2013-04-11 15:54:50
Not yet, soon we will make an opportunity for insertion.
2013-04-11 15:52:15
well done! How about posting it on your site?
2013-04-09 11:25:24
thanks for the advice
2013-04-08 22:58:57
sharpen this data for android, sell the application for one euro and you will have a lot of happiness.
2013-02-08 09:33:49
Is there anywhere to get it?
Yuri Serbutovsky
2013-02-07 20:48:07
It would also be necessary to add Chevrolet autonorms
Yuri Serbutovsky
2013-02-06 23:43:48
Bomb site!!! And you don't need different programs according to Norma hours
Ivan atlib.ru
2013-01-26 21:36:53
Thank you for answering questions with us interesting videos, photo reports..
Dmitry Bochkov
2013-01-26 13:52:33
Site SUPER! Thank you guys!!!
2012-12-07 10:20:43
Unfortunately no!
2012-12-06 20:42:43
there are no autonorms for the repair of GA-33104 Valdai?
2012-10-06 17:54:22
The data is taken from the auto manufacturer's directory. Why did they decide that "removal / installation of the threshold lining" takes 12 hours. hard to say, maybe wrong.
2012-10-06 16:58:12
Facing of a threshold of a door - with / at 12 n.ch?????? not too much? where is the data from? a little unbelievable! (model VAZ-2112)
2012-09-19 20:23:34
completely pisses me off!
2012-09-10 09:47:45
Accepted for work
2012-09-01 17:03:44
Still the ability to print the act, the score would be +1
What is "norm-time"?
The automaker, in addition to manufacturing a car, worries about its warranty and post-warranty service. Providing service to all necessary materials for repair has long been an entire industry, ranging from special tools to complete specifications for repairs. No need to think and guess how to do this or that operation, but simply follow the specification.
Norms-time, autonorms, repair time are synonyms that can be described as follows: the “time” declared by the automaker that you will spend on the repair operation (standard).
Regulations
The standards (or in other words, the complexity of the work) are built on the following principle: "What to do?" and "What time is it?".
Each automaker structures them in its own way, and the operations for each car can be broken down into different “sub-operations”. For example, for Iveco 30.10C Combi Daily, 1996-00 - the standard "Front axle wheel bearings (all, on both sides) - with / y" implies that removal / installation is done on both sides, and for Honda Civic 5dr, 1991-96 counts each side separately - that is, it is necessary to indicate: "quantity = 2".
Standard hour cost
Normo-hour is a unit of labor intensity, which differs from the astronomical concept of an hour. This is such an abstract value, to which the price is tied and the cost of repairs is obtained. Although, the value of the standard hour, declared by the automaker, often does not converge with reality. In order to repeat the standard, it is necessary to create conditions corresponding to the “experiment”: expand special tool, draw up a work plan, start the stopwatch and “let's go!”.
But in reality: the key does not fit, the nut is stuck, the fuel oil has spread, it is necessary to wipe it (and so on) - all this time, but it is not taken into account by the automaker.
But you need to build on something, so the standard hour is an approximate value. And its cost depends on three factors:
- The type of work (fitting and mechanical, electrical installation, fittings, repair of units, painting) - here as you like, and also how highly paid the specialist is.
- Car brands: yes average cost n/h for Daewoo - 650.00 rubles, and for Bugatti - 7700.00 rubles. and plus the price of the insurance contract.
- The share of service stations from the cost of the work of the master.
About the service "AUTONORM online"
40 brands, 3,000 models, 600,000 standards - this is the material that is available on our portal to everyone at any time of the day. Easy and understandable interface plus structured standards make working with the service convenient and productive.
Editing positions (standards)
When you click on the standard link in the upper table, the standard enters the table of selected positions with the time norm value declared by the automaker. But sometimes it is necessary to edit the name, quantity, time-rate, cost. We foresaw this need and added an editing function by double-clicking on an entry in the table of selected standards, where all fields are available for editing.
Editing add. information
For convenient and productive work with the service, you must specify two values:
- Cost per hour (standard hour): used to specify the default cost when adding a standard. Those standards that were added before setting the cost will be corrected automatically after it is added.
- Name of the organization - this information is displayed when printing.
Repair cost calculation
To calculate the cost of repairs, you must specify the cost of a standard hour. The cost of work is calculated in the context of standards and summed up in the final amount.
Who can benefit from the "AUTONORM online" service?
In creating the Autonorma-online service, we focused on two categories of users, but we will be very happy if the audience of the service is wider.
Car services, service stations
Every day you have to deal with the calculation of car repair work, billing, acts, and in these documents the list of work performed is often taken out of your head. Service "Autonorms online" created in order to simplify the work of the service station manager, since everything is as simple as possible - you need to select the necessary job name from the list and that's it!
For car owners
When repairing a car, you are not always aware of what is actually done by the skillful hands of the service station masters.
With the help of the new "Autonorms Online" service, you can calculate the approximate cost of repairs yourself or draw up a general work plan for a service station. Even without special special knowledge or skills in this difficult matter, you can have general idea about what will be done by the masters, giving your car into the hands of the service station specialists. That means being in control!
Car repair - objective necessity, which is dictated by technical and economic reasons. They are due to the fact that the production of vehicles, as well as various conditions their operation cannot ensure the same service life of the parts and assembly units that make up the product.
It is not economically feasible to stop operation not only in case of failure individual parts and assembly units, but also in case of deterioration of the overall technical condition vehicle or its main units. Most full use the resource of parts can only be ensured if timely repairs. The main purpose of the repair is to restore the vehicle to working capacity.
One of the types of repair is current car repair. It is carried out to ensure or restore the operability of the product and consists in the replacement and (or) restoration of individual parts.
Typical works of the current repair are dismantling, assembly, metalwork, welding, painting, replacement of parts and assemblies. At current repair it is allowed to replace parts that have reached the limit state, except for the basic ones. At the car during the current repair, individual components and assemblies can be replaced, requiring overhaul.
The current repair contributes to the implementation of the installation norms of mileage before the overhaul. The need for ongoing repairs is determined by control examinations during Maintenance, diagnostics, as well as at the request of the driver. At the same time, a number of works, primarily related to traffic safety and labor-intensive when eliminating failures, are undergoing scheduled maintenance. In part, it is combined with maintenance operations. Planning and preventive system for organizing current repairs as preventive measure ensures timely elimination of the causes of failures, reduces the cost of work and the consumption of spare parts, increases the safety of using the car.
Current car repairs are carried out on motor transport enterprises, car service stations (STOAs), as well as individual owners.
The work performed during the current repair of vehicles is divided into two types: work on the removal and installation of units and assemblies, as well as on disassembly, troubleshooting and assembly of removed units and assemblies.
Production areas dedicated to the maintenance and repair of complete vehicles are considered the main ones, areas specializing in types of work, for example, repair fuel equipment, batteries, etc., ensuring the operation of the main sections, are auxiliary.
At industrial enterprises, there are two methods of current car repair - non-impersonal and aggregate.
With a non-depersonalized repair method, the ownership of the restored constituent parts to a specific vehicle. In this case, the car is idle during the entire time of repair of its units. The aggregate method is such an impersonal repair method in which faulty units are replaced with new or pre-repaired units. Units removed from the vehicle that require repair are sent to specialized auto repair plants or auxiliary production sites for restoration. At aggregate method downtime in repairs is significantly reduced, the coefficient of technical readiness is increased and thereby the efficiency of the use of vehicles is increased.
Current repairs are carried out at universal or special posts. The posts are entrusted with the performance of all work on the current repair of one or more units, assembly units and vehicle systems. It is recommended to specialize production sites for the performance of certain works on units, electrical equipment. The narrow specialization of repair enterprises allows the use of the most productive technological processes, improve quality and reduce the cost of repair work.
During the current repair at the service station, the following movement of the car occurs. At the entrance to the station, the car passes into the acceptance area, where the receiver checks it, draws up a repair order. An identification mark on a magnetic stand is installed on the roof of the car, the number of which is entered in the work order. When filling out an order, the receiver enters into it the data about the owner and the car, lists the operations that need to be performed, indicates their cost according to a single price list.
The completed work order for repairs is transferred by the receiver to the control room located next to the acceptance area. The dispatcher directs the car to a specific repair area and sets the date and time for the car to be released from repair, which are noted in the work order. Then the dispatcher sends out the work order forms by pneumatic mail to the appropriate subdivisions of the station: to the warehouse, to the accounting department, to the head of production. One of the forms remains on the car, which is transferred by the personnel of the acceptance area to one of the teams of the corresponding area.
Thus, as soon as the car is accepted and registered by the dispatcher, the relevant departments of the station receive information about this.
The team that received the car performs the operations specified in the work order. The foreman writes down the personnel numbers of the workers carrying out repairs in the work order, and they sign for each operation in it. Then the car, at the direction of the dispatcher, is transferred to other teams to perform other types of work.
After completion of all work, the car arrives at the issuance site, where the control of the work performed by the repair teams is carried out. The checked car is issued to the owner or installed in the parking lot of finished cars.
After completion of the work order, as well as copies of invoices for receiving spare parts and materials from the warehouse, they are sent to the accounting department. The documentation processed in the billing department goes to the head of production, who checks the correctness of the work and paperwork and transfers the documentation to the cashier to pay for the work by the owner of the car.
