What does it include? What is not warranty case? What to look for when buying a new car (a few useful tips)? In this article, we will discuss these issues.
Car warranty service
When deciding to buy a car, many people prefer new cars. And this is quite justified. After all, in this case there are several important benefits: no even minimal wear, full order with documents, a more recent modification of the car, a guarantee. The latter is an important aspect in this matter. And for some buyers, it is a decisive factor.
Warranty service car represents an obligation of the importer or official dealer carry out free replacement or repair of defective components and assemblies during the warranty period, set by the manufacturer car.
(typography legend_blue) Note that on different brands machines, as well as different countries Warranty options vary. The warranty period can vary from 2-3 to 7 years. Longer warranties are more of an exception to the rule.(/typography)
It's important to know that the beginning of the countdown of the period of warranty service of the car begins from the moment of its sale, and not release. The date of sale of the machine must be indicated in the warranty certificate.
IN warranty obligations are included free repair or complete replacement parts that failed due to the fault of the manufacturer. This may be a factory defect, poor assembly, and so on.
Often, warranty service includes compensation for the owner’s expenses for the elimination of a breakdown, as well as delivery to the nearest dealer service station.
It should be borne in mind that the warranty service of the car does not cover all elements of the car. The exception is the replacement of spark plugs, brake pads, clutch disc, tires, shock absorbers and other parts that have worn out due to natural mileage.
Not included in the warranty service and periodic maintenance, that is, the replacement of oils, filters, etc. Damage caused by the elements, falling snow, ice, etc., as well as as a result of an accident, are also not covered by warranty cases. In addition, they do not include incidental or consequential damages that are associated with a malfunction of the car.
Most often, the terms of the warranty oblige the owner to carry out periodic scheduled maintenance machines at clearly designated service stations.
Even minimal independent intervention in the car is prohibited. Any work must be carried out by specialists of the agreed service stations. Very often it is forbidden under the warranty self-installation various additional equipment. And it even includes a radio and car alarm.
The conditions for car warranty service also usually contain a ban on using the car for educational purposes and sporting events, on exceeding the boundary operating parameters etc.
(typography pre_red) USEFUL TIPS(/typography)
Finally, here are some useful tips.
Firstly, if possible, it is best to purchase a car directly from the importer of the chosen brand. After all, this status is not easy to get. The organization must have its own service stations and trained personnel. Moreover, stringent requirements are put forward for the equipment of a car service, as well as regular training of specialists.
In addition, spare parts are delivered directly from the manufacturer to the importer's service station. Therefore, in the event of a machine breakdown, the importer will quickly restore it under warranty. After all, most often he is compensated for the costs by the manufacturer of the car.
Secondly, in any case, you need to carefully read the contract for car warranty service. It should contain a clear warranty period, warranty service stations, as well as all warranty cases.
Car warranty service
Often, owners of new cars ask themselves the question - do I need (do I have to) undergo MOT (maintenance), I mean warranty, from an authorized dealer? And what happens if I refuse? After all, everyone is thinking how to “rob” me and, with an interval of 10 - 15,000 km, lure “exorbitant” money out of me! I’d rather buy oil myself (which manufacturer ordered), filters (oil, air, cabin, etc.) and replace it myself, two times cheaper (or even three). But what if something breaks on the car? The question here is not at all unambiguous, we will understand. As usual, there will be a video version at the end, so read on and watch ...
Actually, what kind of thing There are a lot of articles on the internet right now that say - that even if you yourself undergo maintenance (say, at home in your garage) and refuse a warranty pass from a certified dealer (after all, the price tag for work and materials sometimes differs by 2-3 times), then if the car fails (what breaks -or), the manufacturer will still YOU SHOULD REPAIR THE PROBLEM ! And if he refuses, then that's it - RUNNING TO COURT AND DEFENDING JUSTICE. But is this really so and what does the “Federal Consumer Protection Law” (abbreviated as FZoZPP), manufacturers and dealers themselves tell us. Today we will understand in DETAILS (so that later it would not be excruciatingly painful).
I have two illustrative examples and they both defend the same and opposite point of view:
- When on a car that passed only the first MOT (at 15,000 km) and at 47,000 km it broke down steering rack and the generator bearing (although the second (at 30,000) and the third at (45,000 km) MOT were not completed) - She had these units replaced under warranty. !
- Second case. When on a car that traveled about 69,000 km (the maintenance interval was 10,000 km, only the first maintenance was completed, the rest did not), the automatic transmission ordered a long life - warranty was denied !
So where is the truth? Let's examine each example in depth. The article will be large, BUT USEFUL. So let's stock up on tea and go
Replacement under warranty - case one
Now there are a lot of examples on the Internet - when something changed on a car, even on one that did not undergo maintenance at the dealer (usually they do the first, and then they clog and change everything in the garage)
Let me remind you - we will talk about the steering rack and generator bearing. Which failed at 47,000 km (but 2 and 3 MOTs were not performed at an authorized dealer). However, everything was replaced under warranty.
There are reasons for this, they usually refer to several articles in the law of the Federal Law of the Russian Federation. To start, we read:
Clause 6.8, article 5 of the Federal Law The manufacturer (executor) has the right to install on the product (work) guarantee period- the period during which, in the event of a defect in a product (work), the manufacturer (executor), seller, authorized organization or authorized individual entrepreneur, the importer is obliged to satisfy the requirements of the consumer, established by Articles 18 and 29 of this Law.
Here we need to look at our warranty, for many it goes - 2 years, for Japanese-Russian-3 years (they also limit the mileage to 100,000 km), and for many Korean-5 years (150,000 km).
YOU NEED TO REMEMBER:
The warranty period is the period during which, if a defect is found in the car, the manufacturer, seller, authorized organization or authorized individual entrepreneur, importer must satisfy the consumer's requirements established in the Federal Law
Warranty up to 100-150000 km. Contradicts the above law, since the warranty period is a period, and a period is a length of time. Accordingly, time cannot be measured in kilometers.
Clause 6, Article 18 of the Federal Law (and paragraph 2 of article 476 Civil Code Russian Federation) In relation to the goods for which the warranty period is established, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, importer, is responsible for the defects of the goods, storage or transportation of goods, actions of third parties or force majeure.
To refuse warranty repair of a car in case of untimely maintenance, a car dealership must prove a causal relationship between the untimely passage of maintenance and the failure of the part . Proven by expertise. Only the fact of untimely maintenance is not a basis for refusing warranty repairs.
That is, if there is a guarantee up to 100,000 km, BUT you have not undergone MOT. Then the dealer (manufacturer) needs to prove that the broken rail and generator bearing at 47,000 km broke precisely because you did not undergo maintenance at the dealer, conduct an examination
Clause 1, Article 16 of the Federal Law the terms of the contract that infringe the rights of the consumer in comparison with the rules established by laws or other legal acts of the Russian Federation in the field of consumer rights protection are recognized as invalid.
Thus, if a clause of an agreement or a warranty booklet contradicts the current legislation on consumer protection and infringes on the rights of the client, it is invalidated, regardless of whether it contains the consumer's signature.
Conditions (which the dealer, manufacturer is trying to impose on you) that are contrary to the law are invalidated!
Clause 2, Article 16 of the Federal Law It is prohibited to condition the purchase of certain goods (works, services) on the obligatory purchase of other goods (works, services). Losses caused to the consumer as a result of violation of his right to free choice of goods (works, services) are reimbursed by the seller (executor) in full.
It is forbidden to condition the satisfaction of the requirements of consumers presented during the warranty period, conditions that are not related to the shortcomings of the goods (works, services).
In simple words, no one can LIMIT ME IN THE RIGHT OF CHOICE! And even more so to monopolize the venues technical inspection! The manufacturer's (seller's) warranty is made dependent on conditions not related to product defects. Moreover, in accordance with Article 209 of the Civil Code of the Russian Federation, the right of the owner to own, use and dispose of his property at his own discretion is violated. I am no longer able to get service at another location of my choice and at more low prices. That for many it is categorically IMPORTANT!
Such behavior of dealers and sellers (manufacturers) contains signs of an administrative offense under Part 2 Art. 14.8 of the Code of the Russian Federation on administrative offenses : the inclusion in the contract of conditions that infringe on the rights of the consumer established by law, which entails the imposition of an administrative fine on legal entities- from ten thousand to twenty thousand rubles.
There are a lot of LETTERS, but if you summarize in SIMPLE WORDS. It turns out that:
- The manufacturer gives a guarantee for the PRODUCT, in this case it is a car.
- The dealer cannot (JUST SO) refuse warranty repairs to you, even if you have not undergone MOT with them
- If the dealer refuses you, he must have good reasons for this, for example, an examination proving that he is right
- If there are no good reasons for refusal, then the dealer must fix the part of the car that failed. Even if you didn't pass MOT!
Everything seems to be great and you can use it. BUT as practice shows, such jurisprudence took place in 2010-2012. But now dealers and manufacturers have become much smarter.
Case Two - Warranty Disclaimer
“For every force of action, there is a force of reaction” is a law of physics. Of course, dealers and manufacturers began to plug these holes in the law and now EVERYTHING IS NOT SO SIMPLE.
I will quote the paragraph of the law, which I quoted above:
Clause 6, Article 18 of the Federal Law (and Clause 2 of Article 476 of the Civil Code of the Russian Federation) In relation to the goods for which the warranty period is established, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, importer, is responsible for the defects of the goods, if it does not prove that they arose after the transfer of the goods to the consumer as a result of the violation by the consumer of the rules of use , storage or transportation of goods, actions of third parties or force majeure.
As you understood the key word here is - if it does not prove that they arose after the transfer of the goods to the consumer as a result of the violation by the consumer of the rules of use
But these rules can be adjusted. Now many (yes, almost all manufacturers), from our Russians to elite Germans, have such an inscription in service book:
Carrying out work on servicing and repairing a car not at the official Dealer LLC (Such and such a manufacturer), as well as untimely maintenance (more than 1000 km or more than 30 days, whichever comes first), may cause a limitation of warranty obligations for automobile
Well, now we put everything on the shelves:
- Who is OD - official dealer? This is a certified service center that has trained its employees to repair and maintain a certain type of car. Which then passed the exams and received the appropriate certificates for this. And how many third-party companies (regular stations Maintenance), did this with their employees? I think few people!
- The manufacturer's warranty, according to the law, of course, not one official dealer can take away. BUT ONLY for those nodes that a priori do not require maintenance. FOR EXAMPLE - body, cardan shaft, manual transmission (and even that is not a fact), a beam, some suspension parts (for example, silent blocks, shock absorbers, stabilizer struts, etc.), steering rack (and even if it also needs to be serviced), bearings, electrics (and even then not all) , catalysts, etc. THAT is everything that should go for a long time (ideally, the entire life of the car).
- BUT for units that require maintenance, and a priori it must be carried out by an authorized dealer (see point 1), you will simply be politely refused. These nodes include the most expensive units- engine, automatic transmission, clutch, air conditioning or climate control, even the cooling system (all radiators, stoves, etc.), etc. you will be politely refused.
Thus, in the second case, when on a TOYOTA CAMRI with a 3.5-liter engine, the automatic transmission died already at 69,000 km (and it can die there at 7,000 km). The owner, who believed in the reliability of CAMRI, did not go through MOT at the officials, but did everything himself. And then having started the court - I LOST IT WITH TRUSKY!
Arguments of the official dealer (manufacturer):
- Did you change the oil in the automatic transmission or not? She should have been 60,000 km away
- What oil is filled in?
- At what station did the change take place? Are there any certificates (in this case, TOYOTA) on staff training
- By what method (method) was the replacement made?
Only the third paragraph already gives the right to refuse repair or replacement under warranty.
MY OPINION
Friends will express their opinion about the warranty on the car and undergo MOT at the dealer or do it yourself.
Let's start with the fact that, of course, dealers have a much higher price. If you take regular car, class "B" let's say. Then the cost of maintenance will be within 5 - 6000 rubles. NOT LITTLE!
However, let's calculate how much it will be if you do MOT yourself:
- Oil is now a very large run, but let's take a good one and it's about 1800 rubles.
- Oil filter (I take the prices of the originals, since they will put you at the station just like that) - 300 rubles
- Air filter - 350r
- Cabin filter - 300r
TOTAL we have ONLY about 3,000 rubles for all consumables, well, we ourselves change everything in a friend's pit!
Difference of 2-3000 rubles (is it a lot or a little) . Of course, now there are a lot of unscrupulous dealers who bend you sky-high prices (they can bend up to 8000r in RIO). But no one is forcing you to do it for that price. You are a sociable person, call other official dealerships (if it is Moscow or St. Petersburg, there are no problems with this at all). If you are from a small town with only one dealer, then call the neighboring towns, sometimes it is much cheaper to roll up to them. For example, in your city it is 8500 rubles, and in the neighboring city it is 5000 rubles, the road is 100 km (one way), well, you will burn fuel for 500 - 600 rubles, but saving 3000 rubles.
MY PERSONAL OPINION DO THIS AT THE OFFICIAL DEALER ! There are several reasons for this:
- If your car is complex, has a lot of everything electronic, climate control, automatic transmission. Even if all this is VERY strong (proven manufacturer) - it can break. And believe me, no maintenance savings of 2-3000 rubles can cover this repair!
- Many bring their own oils and filters. THIS IS NOT REALLY FORBIDDEN AND DEALERS GO FOR IT! BUT I wouldn't do that either, why? Yes, simply because, if anything, an examination will take place and it may reveal a discrepancy with the manufacturer's standard. Then again they will refuse to repair you. And if you buy from them, keep all the receipts, where it is written that such and such oil was bought and poured, then it will be much more difficult to get out.
- And even if your car is simple, let's say without a radio at all, on oars (“window twisters”) it will still have a catalyst, which now has not reached the end of the warranty. If this baby gets into the engine, then consider him a khan.
No savings in 2000-3000 with maintenance will cover its repair! However, here everyone decides for himself, it was my personal opinion, yours may be different. Maybe you are an experienced mechanic who has a warehouse of spare parts (for your new purchased car) and you don’t need this warranty for nothing!
Now watch the video version
And this is where I end, I think my article was useful to you, read and see others on my site. SINCERELY YOUR AUTOBLOGGER.
For any expensive goods, manufacturers extend a guarantee. The car is no exception. But the conditions for providing it to a car can seriously differ from the warranty conditions for TVs, smartphones, computers. There are many nuances here. The car warranty stipulates that the period is, for example, 5 years, or the warranty will be valid until reaching 150 thousand kilometers. This rule is followed by all modern dealers. Often, a car warranty contains various clauses and a lot of subtleties that the buyer should be aware of. The modern auto business is often built on deceit and many fall for the tricks of car dealerships. Let's see what a car warranty is, under what conditions it is provided, what are the pitfalls.
Does it apply to all cars?
When buying, be sure to take into account the conditions under which the warranty for the car is implemented. It is provided for by law, but not all cars can be repaired at the expense of dealers or manufacturers. Every warranty case must be considered individually. Therefore, the future owner should definitely take into account all the subtleties and nuances. Especially if the car is new and was bought from an authorized dealer.
What is a guarantee?
These are certain obligations that the manufacturer or dealer undertakes to fulfill necessary repairs or replacement of components and mechanisms for free. However, you need to understand that the guarantee itself is not a basis for contacting the official service on any (even small and insignificant) issue. Otherwise, service centers would go bankrupt due to free repairs and maintenance. In order to regulate such situations, certain restrictions are created, as well as conditions, only if and under which the car will be accepted for warranty repair. All this is specified in the warranty agreement when purchasing a car.
About timing
As for the timing, this period may be different. In the European version, the warranty period is 2 years, while there are no mileage restrictions. There is also an Asian guarantee. IN this option the term is three years or 100 thousand kilometers.
IN Russian representative offices foreign auto brands the most Better conditions and the warranty period for the car - according to the Asian type. This is the most popular option.
Warranty is a delicate matter
Note that the car warranty does not actually cover the entire car. The conditions often state that only some individual units and assemblies are subject to repair or replacement. For example, this is an engine, gearbox, chassis parts. Most car owners and buyers may not be able to distinguish between these concepts, so they say that the warranty covers the entire machine.
So, a typical situation. The buyer purchases a new car and after the purchase decides to install, for example, an alarm system. Naturally, the installation will be carried out in a third-party and very often unofficial service. Then, after a certain period, the time comes to undergo official maintenance from the dealer. And in the official service center, after a thorough inspection, they reveal that it was carried out abnormal installation alarms. 
After that, the car can be removed from the warranty. But in fact, this is not entirely correct and legal. So, if they interfered in electrical equipment vehicle, the warranty should only be terminated for the maintenance of the electrical part. At the same time, it should remain on other nodes and elements.
Almost the same thing can happen if you service or repair undercarriage in an unofficial service center, and then contact an authorized dealer with a request for warranty repair of electrics. They have no right to refuse you, because the terms of the guarantee for the car are violated only along the way. This must be understood.
Five-year warranty from authorized dealers
When the dealer claims such a long time, it often turns out to be a hoax. This is nothing more than a publicity stunt. This step is resorted to in order to increase the client flow. For example, a car warranty known to all motorists for a period of five years or 150 thousand kilometers from Korean manufacturers Kia and Hyundai. It really is, but besides this, there are certain conditions for it. 
So, it should be borne in mind that this is an Asian version and the manufacturer offers only three years of free service and repairs in case of breakdowns. And an additional 2 years and another 50 thousand kilometers are usually taken by official representatives of companies in Russia and other countries. After the expiration of the official warranty from the manufacturer, warranty repairs will be more difficult for a period of two years additional service. During the first three years you will be served without problems.
Even if we consider the general terms of warranty obligations for components and mechanisms that are subjected to natural wear and tear, there may be different restrictions. The main components of the car - brake discs, shock absorbers, oil seals, batteries, gaskets, clutch mechanism, stabilizer bushings - all this wears out. The warranty for these units is 1 year or 20-50 thousand kilometers. If during the period of the basic warranty it is possible to replace these Consumables, then during the additional period, replacing something from this list for free will no longer work. 
But if you take drive belts, brake pads, lamps, candles, liquids and fuses, there is no warranty at all for these items. The owner also makes oil and filter changes at his own expense.
What else do you need to know about warranties?
All of the above also applies to the seven-year warranty, which is given as the main one in promotional presentations. In fact, this is a guarantee for the car body in the event of corrosion. But even here everything is quite complicated.
What are the pitfalls?
The warranty on the bodywork will only work properly when it has through holes. You need to understand what manufacturers mean by rust. Corrosion is when a car can be pierced with a finger. If the metal becomes rusty, this will not be the basis for repair or replacement. Here it is necessary to note the European automakers - they process the bodies, and this anti-corrosion treatment is valid for up to 12 years. Japanese anti-corrosion coating valid up to 10 years.
Paint coating warranty
It only works when there is no damage to the car body. If the paint changes its color or shade under the influence of sunlight, then this is not a warranty case. And you will repaint the car at your own expense.
Warranty and law
The owner of the car must remember that if necessary, he can use several systems - this is a guarantee of the dealer and the law. Each case is different from each other.
At the legislative level, it is very difficult to force the dealer to set certain deadlines. All this is specified in the contract. By law, the warranty period for a machine is 2 years, regardless of the type of contract. 
If the owner, during this period, manages to identify any malfunctions suitable for warranty, then he can legally require replacement or overhaul. Even if the salon has withdrawn the right to service the car under warranty, such repairs will be carried out at the expense of the sellers or the manufacturer, but already on the basis of the law.
When viewed from the point of view legislative framework, it is so easy to take and remove the car from the guarantee is impossible. This would violate consumer protection law.
How to return a car under warranty
After buying a car, owners usually identify various faults and flaws in some nodes. The law provides for 15 days from the date of conclusion of the purchase agreement, when the buyer can submit a request for a replacement, even if the damage found is minor. But most often serious damage come to light much later. In this case, you can replace the machine. But only if found serious malfunctions which are very difficult or impossible to fix.
Also, the owner has the right to demand replacement if the repair under the warranty was not made within the agreed period or the car was under repair for more than 30 days during the year. Often, owners require a replacement car if a malfunction has been detected several times during the warranty period. Buying a car under warranty will help you avoid headaches in case of serious reasons for a replacement.
How not to get service problems
To protect themselves as much as possible, manufacturers may require the owner to fulfill certain obligations when operating the car.
Yes, the warranty new car provides for maintenance only at the stations of an authorized dealer or manufacturer. All spare parts and consumables are original. The same applies to repairs. Dealers want to be sure that the car has not been damaged by unskilled craftsmen or the owner himself. 
Also, one of the requirements is a complete study of the operating instructions for the car. The owner must know all the features of the car. It is important that the owner maintains the machine correctly during the entire warranty period.
How are warranty repairs denied?
After purchasing a car, the buyer, along with all the documents, receives the so-called service book in his hands. It contains the terms of the warranty, as well as information about the maintenance of the car. The requirements for refusing warranty repairs are different for everyone. But we can deduce something in common.
Typical failures include untimely maintenance at an official service center, any repairs outside the dealer, violation of direct prohibitions on operation, installation of non-standard spare parts and other equipment.
Also void the warranty if:
- The car participated in races, as well as any other competitions.
- Used in difficult conditions.
- Participated in an accident.
Also, the warranty ends for those who independently installed any equipment. The warranty for the car engine is terminated if the manufacturer's recommendations for operation and break-in have been violated.
Summing up
When purchasing a new car, the buyer receives a guarantee from the manufacturer or seller. In this case, you can count on free repairs. Do you need a car warranty? Of course, it is needed, because a machine is a complex system of several nodes and mechanisms. Practice shows that any components in the machine can fail.
A guarantee is very good, but you need to carefully study the contract inside and out. It necessarily has various hidden conditions and offers written in small print. All this must be taken into account. The auto business is often built on deceit. Therefore, when buying a car, the main thing is not to lose vigilance. 
But a lot also depends on the owner himself. The machine under warranty should be used correctly, following all the recommendations of the manufacturer. Otherwise, you can not count on free repairs (especially since dealers will do everything to refuse to perform free repairs).
Also, do not forget that within 15 days you can always exchange a car for good reasons. Terms of warranty repairs by law can not exceed more than 45 days. If in guarantee contract other terms are indicated that are more than 45 days, then they can be appealed.
So, we found out the features of guarantees that are provided by official dealers. As you can see, there are many pitfalls here. If you do not know all the features, there is a risk of being deceived by the dealer himself, because he has whole line reasons for refusing to repair you.
An article on how not to lose the factory warranty on a car. Important Tips and recommendations. At the end of the article - a video about what is included in factory warranty to the car.
The content of the article:
When a new car under warranty suddenly begins to show character, the car owner, without hesitation, takes it to the service. But there an unpleasant surprise can await - the official service station may recognize the case as not warranty. How to act as a driver? Can I ask him to pay for the repair?
The car consists of more than 10 thousand parts that are constantly under the influence of friction, pressure, temperature. Used or new, domestic or imported - absolutely any car can break down. Each case must be approached individually, as dealers can really take advantage of the inexperience of the car owner.
Concept of car warranty
This document is an obligation of the car manufacturer through its official representatives carry out repair or replacement of parts and assemblies that have become unusable. During the warranty period, these procedures are performed free of charge.
However, if the manufacturer repaired every slightest malfunction, he would have gone bankrupt long ago. after-sales service. For the purpose of his own safety net, he includes in warranty card certain conditions and restrictions, which the owner of the vehicle must first familiarize himself with.
Warranty period
This period is different for European and Asian cars:
- European - includes 2 years, without limiting the owner by mileage.
- Asian - lasts 3 years or 100 thousand kilometers.
At the same time, for units subject to the greatest wear, the guarantee may be provided with huge restrictions or even be completely absent. For example, for the battery, oil seals, brake discs, gaskets, shock absorbers and other similar parts of the mechanism, the warranty lasts from 20 to 50 thousand kilometers. For consumables such as candles, pads, lamps, fuses, it is not given by definition.
Nuances paintwork usually given a separate section. Here it is important to pay attention to the point about the body through corrosion which, as a rule, exceeds the period of the main warranty period. In some cases, 2 or even 6 times.
About all conditions car dealers are obliged to inform their client, and reputable companies even make them publicly available on their official websites. All subsequent warranty disputes arise for the most part due to the carelessness of the buyer, who rarely reads the terms of the contract.
It is important to know - although the documents indicate that the warranty takes effect from the moment the car is sold, this is not entirely true. In practice, it begins to operate from the date of signing the document on the transfer of the vehicle.
Thus, if the buyer purchased the car on June 1, and took it from the salon with the signing of the relevant acceptance certificate on June 10, then all breakdowns that occurred from June 1 to 9 are paid from their own pocket.
Process details
Another reason to read all the terms and conditions of the contract more carefully is that service employees may take some points too literally. For example, if the hardware on the owner's machine can literally be pierced with a finger, then this will be considered the same end-to-end repair. With a simple pocket of rust, there is a high probability of denial of warranty service. In this sense, the owners of European brands are more lucky, whose manufacturers are very careful about anti-corrosion treatment, bringing the warranty period up to 10-12 years.
Separately, the body restored after the accident is specified. Because service repair significantly different from the production one, dealers usually take responsibility for repaired parts. However, the terms of such warranty obligations will differ, which the owner should also inquire in advance.
For paintwork, there is only one limitation - the lack of mechanical damage. There will be no complaints about chips and scratches, but places burnt out in the sun, traces of high or excessive low temperatures almost certainly attributed to external influences. This also includes shabby spots after winter - the consequences of chemicals on the road. In this case, compensation should be demanded from public utilities, and not from a car service.
Manufacturer's requirements
It is in the interests of the automaker to protect themselves as much as possible from negligent drivers, so they are developing a number of specific requirements and restrictions. Chief among them are routine maintenance in official car services with the installation of original spare parts.
No matter how much the car owner would like to save money, do something on their own, for the warranty period all manipulations will have to be carried out exclusively at the dealer.
Those prices that drivers are so surprised at during service are not justified by the arrogance of dealers - they themselves are forced to report to the head divisions, to the automaker for fulfilling contractual obligations. And the sanctions applicable to them for claims from the consumer for poor-quality service will be severe.
Moreover, since any modern car consists almost entirely of electronics, all of its data must be read and updated via diagnostic system available only from an authorized dealer. Otherwise, an oil change not confirmed by the computer will not be accepted by the car, which will persistently signal its owner about the “error”.
Not visiting routine maintenance, intervention in the vital systems of the car by a handicraft method, installation non-original spare parts may result in the dealer voiding the factory warranty.
In automotive practice, it is not uncommon for a buyer to deliberately refuse a guarantee, and after a while part with a significant amount of money due to an elementary disregard for the requirements for operating his car. Therefore, this is the second most important requirement of the manufacturer. For example, for robotic boxes obligatory "neutral" is provided during stops, manual control is recommended and regassing is required when switching.
But Russian motorists they rarely listen to the wishes of the automaker and control the transmission in the same way as with a conventional “automatic”. This leads to very quick clutch failures on newly purchased cars and a well-founded denial of warranty repairs.
The next most popular reason for a dealer to deny warranty service due to misuse is poor quality fuel. But here the position is ambiguous; about all other liquids are clearly described in the service book, but recommendations regarding fuel are expressed only in octane number, which allows you to vary these data in your own way.
Therefore, if a guarantee is denied, which will almost certainly follow, the car owner will have to resort to the help of an expert or even a lawyer to prove his case. It is important to know your rights and legal requirements. If the dealer refuses service, he must clearly substantiate his arguments. And the owner of the car - to check the points of "improper operation" with those prescribed in the service contract. If those are not specified in the documents, you can safely sue for an unreasonable denial of a guarantee.
Tuning your car
A separate situation, which also applies to the wording "improper operation".
On the one hand, most often they threaten to void the warranty, and not always legitimately, for interfering with alarm systems, parking sensors and other electronic devices.
On the other hand, the dealer can be understood, since too often, after an incompetent intervention in the technique, the wiring ignited, which ruined the car forever. Who in this case will be responsible for the breakdown?
Car owners from weak motors love to chip. But an artificial increase in power and torque knocks down all the other settings of the car's mechanisms. This entails increased loads, wear of the engine and transmission, as well as other units involved in the process. Therefore, if such actions are detected, the dealer immediately deprives the warranty service.
How to avoid warranty conflicts
- Self-understand and study warranty conditions, requirements and responsibilities before purchasing a car.
- Operate the vehicle only in accordance with the relevant instructions.
- Do not interfere with the operation of mechanisms, do not experiment with tuning, do not install additional equipment.
Service centers interpret the rules under which the warranty repair of a car falls, in different ways. For a speedy repair, it is useful to know your rights and obligations of the contractor.
Warranty and law
It is better for car owners to have all relations with those who sold the car to them: they are the ones who, according to the law, are “obligated” to the buyer. The service itself, from a legislative point of view, does not take warranty obligations for, therefore it is difficult to hold it accountable.
Under consumer protection law, automakers are required to keep their products running for as long as contractually or legally warranted. The agreement must repeat legislative norms or improve them, but not vice versa.
The rules for car warranty repairs and conditions that deprive you of the right to such services can be found in the service book compiled by the car manufacturer. These terms and conditions for repairing a car under warranty differ from manufacturer to manufacturer.
Loss of the right to a free repair
Dealers cannot “withdraw from the guarantee”: it is not in their power to reduce the range of obligations assumed by manufacturers. However, in a particular case, a refusal to guarantee car repairs is possible for serious reasons. Until the free period has ended, the seller, service, dealership or other organization must fulfill their obligations for free repairs if they do not have a third-party expert opinion on the fault of the buyer or third parties (for example, due to an accident). In all other cases, the obligation applies to all parts under warranty, unless their normal wear and tear is proven.
Document flow
If malfunctions occur during the period of their free elimination, a written application must be submitted to the seller with their detailed description and demand immediate removal without compensation. You must leave a copy with a signature on receipt with the position of a representative of the center and its seal. Another copy can be sent by registered mail with notification. Repair terms warranty car are counted from the receipt of the appeal, and not from the moment when the master directly proceeds to troubleshoot.
When giving a car for repair under warranty, do not forget to get an acceptance certificate or a replacement document with a detailed description of its condition, signature and seal.
After returning from the service, they must issue a document with the dates of circulation, transfer of the vehicle, elimination of its shortcomings with their description, information on the replacement of parts, use of materials with the date of return from the service.
Upon receipt of the car, carefully inspect it. If external damage is found, enter them in the acceptance certificate or a document replacing it. Check all troubleshooting. If they appear while driving, ask for a test drive with a dealer. If a part, even not very significant ones, has not been eliminated, demand and only after that sign the act or work order.
When handing over the car for repair, you must obtain an acceptance certificate Dates and periods
First important period after the purchase of the vehicle - 15 days from its sale. At this time, you can not only demand the correction of detected defects, but exchange the car for another or demand it. Of course, if we are not talking about something very small, like a burnt out light bulb. parking lights. If something happens or is discovered after these 15 days, it is no longer legally possible to exchange. If the vehicle is not repaired within 45 days, the car owner must pay a penalty - 1% of its value per day of delay.
Dealers know all this. In order to avoid unpleasant consequences for the salon, they can talk about acceptance for repairs under the car warranty, and write down what was accepted for diagnostics. In addition, dealers may delay due to the lack of necessary spare parts. As a rule, they have spare parts for suspensions, stabilizer struts, shock absorbers, springs, and other frequently breaking parts and assemblies. But spare parts for engines or gearboxes (at least mechanical, at least automatic) are often not available in warehouses, because they are considered reliable and do not cause any special problems. If the dealer or authorized service center there are no necessary spare parts, their receipt goes through a whole chain - from an order at a car factory and forwarding. In addition, the center can be loaded with work.
Therefore, when handing over a car, it is important to make sure what the purpose of the transfer of the vehicle is listed in the documents. To do this, you need to write a claim in two copies with a detailed description of the reason for filing a request to eliminate the described free of charge. On one, you need to get a receipt on acceptance (seal is optional). If suddenly everyone categorically refuses to sign the paper, the vehicle can stay for 2-3 months “on diagnostics”, but no one will owe anything. Therefore, if no one signs the claim, it is better to return. If you had to pay for a tow truck, then a new claim should require damages with a copy of the receipts for paying for the tow truck services. Claim with description must be sent to the seller by registered mail with acknowledgment of receipt. This can be evidence that the claim was in court.
Claims for car warranty repairs and other claims for the protection of the consumer rights of the car owner are filed at his location. Claims up to 1 million rubles are not subject to state duty, claims over 1 million rubles must include a requirement to reimburse both the cost of correction, as well as a penalty and compensation for moral damage.
Reasons for refusing free repair
Common causes of failures include late or ignoring the first or any other maintenance at an authorized service center, any repair or maintenance outside of such service centers, violation or failure to follow instructions or violation of prohibitions, even theoretically fraught with a malfunction, installation of a part or equipment that is not certified manufacturers, road accidents, damage by natural disasters, illegal actions of third parties, in which components, assemblies or the entire machine were disabled, operation in severe climatic conditions. For example, in case of high humidity, flooded roads, etc. Pledge of loyalty dealer center when demanding the fulfillment of his obligations - the passage of maintenance during the planned periods established in the service book.
How to deal with rejection?
If the warranty repair of the car was refused, you can start with a claim to the management of the service center. If it does not help, you can write to the distributor who is fully responsible for the quality of customer service. The next instance is the manufacturing plant, for which reputation is important. Although factory lawyers can redirect the claim to a lower organization, that is, a dealer.
Car clubs and car communities such as car forums can have a big impact on dealer disputes. Even more salons are afraid of the media. If you see a clear violation of your rights and/or low level service, etc., nothing prevents you from writing to forums, sites that collect reviews about various companies, first notifying the dealer (maybe this will be enough, you don’t have to write anything).
Owner's rights
If a deadline is not set by the agreement, everything must be eliminated in the minimum time necessary for this. When accepting a car, dealers (car services) can indicate in small print a period of 45 days. This must be crossed out and required to be written that it will be done in accordance with Art. 20 of the Federal Law of the Russian Federation on STD, that is, immediately. If it is established for more than 45 days, the agreement will not be valid, as contrary to Art. 16 of the same law (conditions of contracts that are contrary to law are considered invalid). The same art. 20 says that the lack of spare parts and the like cannot serve as a basis for delaying the repair of the car. If the seller is an authorized organization that has the ability to provide warranty services, he can set a period of 45 days in advance in the sales contract. This will be valid if the vehicle is repaired free of charge by the seller and not by another official dealer.
If the seller failed to cope within 45 days, the buyer can demand not only a penalty, but also a refund or an exchange of the car. The claim must indicate that the requirement for troubleshooting has not been met, therefore, according to Art. 18 of the RFP, a new one is put forward. The seller will have 10 days to return the money or 21 days to exchange. If you file a claim correctly, the likelihood of eliminating deficiencies in the prescribed 45 days can increase many times over.
The buyer has the right to get his money back if the identified defect or malfunction is “significant”. "Materiality" must be recognized by the seller, however it is determined automatically if they recur after elimination. In addition, they are required to return the money if the car was repaired for more than 30 days every year during the warranty period.
The list of components and assemblies of the machine that can be repaired free of charge is also limited. They do not include, for example, candles, lamps, other consumables. The older the vehicle, the more mechanisms and assemblies lose the right to free repair: the terms here differ for different components and parts.
The warranty is extended for the entire time when the machine was not used, that is, for the period of elimination of defects. The extension is calculated from the time of the appeal with the requirement to eliminate the malfunctions until the car is returned to the consumer.
According to paragraph 7 of Art. 18 of the Federal Law on RFP, the delivery of large-sized and weighing more than 5 kg goods to the seller for repair under warranty must be provided by and at the expense of the seller. The car owner can deliver the car himself and get a refund of the tow truck payment in a pre-trial order.
It happens that motorists are offered to first undergo a paid diagnostics. This is illegal: no one has the right to impose paid services. The Vehicle Warranty Law requires dealers to carry out free check quality.
The car owner does not have the right to issue a “replacement” vehicle for the period of repair: the cars are included in the corresponding list of goods to which this possibility does not apply.
