Decrees of the Government of the Russian Federation 55 and 924. Legislative framework of the Russian Federation

16.06.2019

Body

In accordance with Article 18 of the Law of the Russian Federation "On Protection of Consumer Rights", the Government of the Russian Federation decides:

1. Approve the attached list of technically complex goods.

2. Recognize as invalid Decree of the Government of the Russian Federation of May 13, 1997 N 575 "On approval of the list of technically complex goods in respect of which the consumer's requirements for their replacement are subject to satisfaction if they are found in the goods significant shortcomings"(Sobraniye zakonodatelstva Rossiyskoy Federatsii, 1997, N 20, art. 2303).

Prime Minister
Russian Federation
V.Putin

Approved
Government Decree
Russian Federation
dated November 10, 2011 N 924

1. Light aircraft, helicopters and aircrafts with engine internal combustion(with electric motor)

2. Passenger cars, motorcycles, scooters and vehicles with an internal combustion engine (with an electric motor), intended for movement on public roads

3. Tractors, motoblocks, motor cultivators, machines and equipment for Agriculture with internal combustion engine (with electric motor)

4. Snowmobiles and vehicles with an internal combustion engine (with an electric motor) specially designed for driving on snow

5. Sports, tourist and pleasure vessels, boats, boats, yachts and floating vehicles with an internal combustion engine (with an electric motor)

6. Equipment for navigation and wireless communications for domestic use, including satellite communications, having touch screen and having two or more functions

7. System units, stationary and portable computers, including laptops, and personal electronic computers

8. Laser or inkjet multifunction devices, monitors with a digital control unit

9. Sets of satellite television, game consoles with a digital control unit

10. TVs, projectors with a digital control unit

11. Digital photo and video cameras, lenses for them and optical photo and cinema equipment with a digital control unit

12. Refrigerators, freezers, combined refrigerator-freezers, dishwashers, automatic washing machines, dryers and washer-dryers, coffee machines, food processors, electric and combined gas-electric stoves, electric and combined gas-electric hobs, electric and combined gas-electric ovens, built-in microwave ovens ovens, robotic vacuum cleaners, air conditioners, electric water heaters

12. Refrigerators, freezers, washing machines and dishwashers, coffee machines, electric and combined stoves, electric and combined ovens, air conditioners, electric water heaters with electric motor and (or) microprocessor automation

13. Wrist and pocket watches, mechanical, electronic-mechanical and electronic, with two or more functions

GOVERNMENT OF THE RUSSIAN FEDERATION

RESOLUTION
dated 10.11.11 N 924

ON APPROVAL OF THE LIST OF TECHNICALLY COMPLEX GOODS

In accordance with Article 18 of the Law of the Russian Federation "On Protection of Consumer Rights", the Government of the Russian Federation decides:

1. Approve the attached list of technically complex goods.

2. Recognize as invalid Decree of the Government of the Russian Federation dated May 13, 1997 N 575 "On approval of the list of technically complex goods in respect of which the consumer's requirements for their replacement are subject to satisfaction in the event of significant shortcomings in the goods" (Collected Legislation of the Russian Federation, 1997 , N 20, item 2303).

Prime Minister
Russian Federation
V. PUTIN

Approved
Government Decree
Russian Federation
dated November 10, 2011 N 924

LIST OF TECHNICALLY COMPLEX GOODS

(as amended by Decrees of the Government of the Russian Federation of May 27, 2016 N 471,
dated September 17, 2016 N 929, dated March 27, 2019 N 327)

1. Light aircraft, helicopters and aircraft with an internal combustion engine (with an electric motor)

2. Passenger cars, motorcycles, motor scooters and vehicles with an internal combustion engine (with an electric motor) intended for movement on public roads

3. Tractors, motoblocks, motor cultivators, machinery and equipment for agriculture with an internal combustion engine (with an electric motor)

4. Snowmobiles and vehicles with an internal combustion engine (with an electric motor) specially designed for driving on snow

5. Sports, tourist and pleasure vessels, boats, boats, yachts and floating vehicles with an internal combustion engine (with an electric motor)

6. Navigation and wireless communication equipment for domestic use, including satellite communications, having a touch screen and having two or more functions

7. System units, stationary and portable computers, including laptops, and personal electronic computers

8. Laser or inkjet multifunction devices, monitors with a digital control unit

9. Sets of satellite television, game consoles with a digital control unit

10. TVs, projectors with a digital control unit

11. Digital photo and video cameras, lenses for them and optical photo and cinema equipment with a digital control unit

12. Refrigerators, freezers, combined refrigerator-freezers, dishwashers, automatic washing machines, dryers and washer-dryers, coffee machines, food processors, electric and combined gas-electric stoves, electric and combined gas-electric hobs, electric and combined gas-electric ovens, built-in microwave ovens stoves, robotic vacuum cleaners, air conditioners, electric water heaters.
(clause 12 as amended by Decree of the Government of the Russian Federation of March 27, 2019 N 327)

13. Wrist and pocket watches, mechanical, electronic-mechanical and electronic, with two or more functions
(Clause 13 was introduced by Decree of the Government of the Russian Federation of May 27, 2016 N 471)

14. Electrified tools (hand-held and portable electric machines)
(clause 14 was introduced by Decree of the Government of the Russian Federation of September 17, 2016 N 929)

List of technically complex goods for which a special return and exchange procedure is applied under Art. 18 of the Law of the Russian Federation "On Protection of Consumer Rights", approved by Decree of the Government of the Russian Federation of November 10, 2011 N 924.

We will tell you how to determine whether a product is technically complex, what items are included in the list of technically complex products in 2018, what is the peculiarity of returning such goods to the seller in case of defects.

What is a technically complex product? List 2018

Approved by Decree of the Government of the Russian Federation of November 10, 2011 N 924 is closed. No changes were made to it in 2018. The list includes vehicles with an internal combustion engine (cars, snowmobiles, motorcycles), aircraft, ships, computers, most household appliances and electronics, etc.

For a long time, this list remained unchanged, but in 2016 it was specified in order to reflect it on paper on the one hand. technical progress, and on the other hand, to reduce the number of disputes regarding whether a particular product is technically complex. In particular, the list includes mechanical, electro-mechanical and electronic watches with two or more functions, as well as electrified portable tools. Previously, disputes have repeatedly arisen about whether a drill or an electric hammer belongs to technically complex goods. The Decree of the Government of the Russian Federation put an end to these disputes.

The list of technically complex goods in 2018:

Light aircraft, helicopters and aircraft*;
Passenger cars, motorcycles, motor scooters and vehicles intended for movement on public roads*;
Tractors, motoblocks, motor cultivators, machines and equipment for agriculture*;
Snowmobiles and vehicles specially designed for driving on snow*;
Sports, tourist and pleasure vessels, cutters, boats, yachts and transport craft*;
Navigation and wireless communications equipment for domestic use, including satellite communications, having a touch screen and having two or more functions;
System units, stationary and portable computers, including laptops, and personal electronic computers;
Laser or inkjet multifunction devices, monitors with a digital control unit;
9. Sets of satellite television, game consoles with a digital control unit;
TVs, projectors with digital control unit;
Digital photo and video cameras, lenses for them and optical photo and film equipment with a digital control unit;
Refrigerators, freezers, washing machines and dishwashers, coffee machines, electric and combined stoves, electric and combined ovens, air conditioners, electric water heaters with an electric motor and (or) microprocessor automation;
Wrist and pocket watches, mechanical, electronic-mechanical and electronic, with two or more functions/
Electrified tools (hand-held and portable electric machines).

The goods specified in the list in paragraphs 1 to 5 must be equipped with internal combustion engines (electric motors) in order to be considered technically complex.

What is a technically complex product?

A technically complex product is a product durable, which performs at least two functions, with a complex internal device, which has an instruction manual, safety rules and a warranty period. However, the belonging of a product to technically complex is determined not on the basis of compliance with the formal definition, but on the basis of compliance with the list, which is closed. In the event of a dispute as to whether the product is included in this list, an examination is appointed.

Rights of the consumer of a technically complex product

The return and exchange of a thing included in the list of technically complex goods in 2018 takes place in the manner prescribed by Art. 18 of the Law of the Russian Federation "On Protection of Consumer Rights". The buyer may refuse to execute the contract of sale only if defects are found in the technically complex product. He has 15 days to do this from the date of receipt of the goods.

If the buyer submits a request to the store to replace the product with a similar one (if necessary, with a commensurate reduction in price), then it must be completed within 7 days if there is no dispute about the presence of a defect, and within 20 days if additional quality control is required. At the examination, the consumer has the right to be present and even film it. The demand of the consumer to return the money must be satisfied within 10 days after presentation to the seller.

If more than 15 days have passed since the purchase, then return the goods to the seller due to common disadvantage will be impossible. The right to a refund can only be asserted within this period:

if there are significant shortcomings of a technically complex product;
deadlines for eliminating deficiencies (45 days) have been violated;
inability to use the product for each year warranty period cumulatively more than 30 days due to the repeated elimination of its various shortcomings.

It is important to remember that technically complex goods from the list of 2018 WITHOUT DEFECTS are not subject to exchange or return within two weeks from the date of purchase, as they belong to the group of technically complex household goods for which warranty periods are established (according to Decree of the Government of the Russian Federation No. 55 of 19.01.1998).

What is a major product defect?

If the defect cannot be eliminated (it appears again and again after repair), or a disproportionate amount of time and money will have to be spent to eliminate it, then it is considered significant.

Claim to the seller - return of a technically complex product

In order to exercise the consumer rights listed in Art. 18 POZPP, you will need to write a claim. This is the simplest document, which is drawn up in writing on behalf of the buyer in the name of the seller, indicating the details of both parties (name, address, telephone number). The claim in free form sets out the essence of the shortcomings found in the product from the list of technically complex, and states the requirement, for example, to replace the technically complex product with a similar product of the same brand.

The claim is drawn up in two copies, one of which is given to the seller, and the second with a note of acceptance and the date remains with the buyer. If necessary, the claim can be sent by mail to the address of the seller by registered mail with acknowledgment of receipt and a description of the attachment. The deadline for responding to a claim is 10 days (Article 22 of the POZPP).

lawsuit

If the seller did not satisfy the claim for a refund for defective goods from the list of technically complex ones, then you can safely go to court at the location of the plaintiff, defendant or at the place where the contract of sale was concluded. In 2018, the lawsuit is filed:

to the Magistrate's Court, if the amount of claims is less than 50,000 rubles;
to the district court, if more than 50,000 rubles.

The price of the claim includes only material claims, so you can safely ask to reimburse 49,000 rubles for a defective laptop plus another 50,000 for moral damage and go with such a lawsuit to a justice of the peace. State duty on claims up to 1,000,000 rubles is not paid.

One of the claims under Art. 18 POZPP:

terminate the contract of sale and return the money paid;
replace with a product of the same brand (the same model and (or) article) or with the same product of another brand (model, article) with recalculation of the price;
proportionally reduce the purchase price (usually presented in case of defective parts or in a similar situation);
the requirement to immediately eliminate the defects of the goods free of charge.

It is possible to add to the requirements the reimbursement of related expenses that the consumer had to incur in connection with the purchase of low-quality technically complex goods. These may be transportation costs, the cost of an examination carried out at your own expense, and other losses. It is imperative to demand compensation for non-pecuniary damage and court costs, which include the costs of a representative - a lawyer for the protection of consumer rights.

GOVERNMENT OF THE RUSSIAN FEDERATION

RESOLUTION

ON APPROVAL OF THE LIST OF TECHNICALLY COMPLEX GOODS

In accordance with Article 18 of the Law of the Russian Federation "On Protection of Consumer Rights", the Government of the Russian Federation decides:

1. Approve the attached list of technically complex goods.

Prime Minister

Russian Federation

Approved

Government Decree