Warranty case for UAZ patriot where to go. About the warranty

08.03.2020

Transmission

UAZ LLC guarantees trouble-free operation of UAZ vehicles during normal operation and qualified maintenance. Hidden defects that may be revealed during operation are eliminated under the manufacturer's warranty. If the defect relates to a case covered by the warranty, all spare parts and parts are installed by the Dealer's Service Center or an authorized service station of UAZ LLC (hereinafter referred to as ACC) free of charge.

The manufacturer's warranty is valid for UAZ vehicles, regardless of the place of purchase and the affiliation of the trading organization. Responsibility for the repair and warranty service of UAZ Patriot, UAZ Hunter and UAZ Pickup is assigned to the official Dealer of UAZ LLC or ACC.

The manufacturer's warranty is valid subject to the mandatory and timely performance of inspection and inspection (diagnostic) and maintenance work at the ACC, which perform these works under an agreement with UAZ LLC.

Warranty period for cars:

Warranty service for UAZ Patriot, UAZ Pickup is 36 months or 100,000 km, whichever comes first;
UAZ Hunter warranty service - 12 months or 30,000 km, whichever comes first.

The warranty period begins from the moment the car is handed over by the dealer to the consumer.

For all UAZ Patriot models of the 2016 model year, a guarantee against through corrosion of body parts is provided for a period of 6 years or 130,000 thousand kilometers, whichever comes first, subject to regular body inspections at UAZ dealerships, in accordance with the provisions of the service book.

For individual parts, a shorter warranty period is established (clutch parts, gaskets of various types (except for the head gasket), rubber anthers and protective covers (in the absence of mechanical damage), interior trim parts, battery, shock absorbers, rubber suspension elements, rubber mounts of units , hub bearings, steering tips, exhaust system elements, seats).

Do not apply to warranty repairs and are carried out at the expense of the consumer:

Regular maintenance (TO), as well as consumables during maintenance;
Replacement of consumable parts (lamps, fuses, filters, high-voltage wires, injectors, spark plugs, etc.);
Damage and malfunctions caused by violation of the rules for operating the car, incl. neglecting routine maintenance, using the car in races, rallies and other sporting events, using brands of fuel, oils or filling fluids that are not recommended by the manufacturer, using contaminated or low-quality brands of fuel, oils or filling fluids, making changes to the design or equipment of the car, not agreed with UAZ LLC;
Replacement of parts subject to natural wear, including drive belts, wiper blades, clutch disc, brake pads, discs, tires;
Damage to the paintwork of the body and chassis parts resulting from external influences, including as a result of the mechanical impact of road surface elements (crushed stone, gravel, sand, etc.) and as a result of exposure to chemically active substances (salt, anti-icing reagents, plant juice etc.) atmospheric phenomena, waste products of birds and animals.

It is forbidden to open seals, labels or stickers available on instrumentation, electrical equipment, fuel injection systems and the engine, because. this will void the warranty.

Quite often, friends and relatives ask me a question about the guarantee. Like, then you were going to go through everything, and you won’t go beyond the operating regulations. Is there any reason? What does this guarantee of yours give, except for the hassle of visiting the dealer once every few months? I, in general, began to ask myself this question and decided to study the issue more thoroughly.

I consider it somewhat unreasonable to search for information on this matter on the Web. for the most part, the data vary greatly, and, apparently, this depends on the mood of the author and his attitude towards the UAZ, and is not based on official data.

I decided to go the other way. Everything is quite simple: open the service book of the car and read what it says about the warranty.

Provided that the buyer complies with the section of the service book "Consumer Responsibility", the warranty applies to the car, regardless of the place of purchase and the affiliation of the trading organization. Responsibility for the repair and maintenance of the car rests with the official dealer of UAZ OJSC or ACC.
The warranty is valid with the obligatory and timely performance of the control inspection and routine maintenance at the ACC, which perform such work under an agreement with the manufacturer.

Warranty period.
36 months or 100,000 (one hundred thousand) kilometers - whichever comes first

Estimated vehicle life.
7 years or 130,000 (one hundred and thirty thousand) kilometers. This is the period during which UAZ OJSC undertakes to provide the owner with the opportunity to use the car for its intended purpose.

Parts and assemblies with a limited warranty.
Time or mileage limit, whichever comes first:

6 months or 1000 km: lambda probe and catalyst;
12 months or 25,000 km: clutch, various gaskets (except cylinder head gasket), rubber boots, protective covers, cuffs and seals, fuel pump, trim parts, battery, body parts with galvanized coating.
12 months or 50,000 km: shock absorbers, rubber suspension elements, rubber assembly mounts, hub bearings, steering tips, exhaust elements, seats, windows, stickers
24 months go 50,000 km: cardan shafts, brake hoses, suspension springs and springs, steering cardan, intermediate steering shaft support, steering knuckle joints, door locks, power steering, power steering pump and hoses.

The following operations are performed at the expense of the owner of the car:

regular maintenance
replacement of consumables (if their manufacturing defect is not detected): lamps, fuses, filters, candles, high-voltage wires, electromagnetic nozzles, brake linings and pads, wiper blades, alternator and starter circuits, drive belts, clutch disc, tires

The warranty also does not cover:

weak extraneous sounds, noises and vibrations, if they do not affect the characteristics and performance of the car and its elements.
on rubber parts and parts, washer nozzles and handbrake cables
formation of oil stains in the area of oil seals and seals, if they do not affect oil consumption
slight fogging of the headlights, which disappears after a few minutes after turning them on.

LCP warranty.

The absence of defects on the paintwork is guaranteed for 24 months or 50,000 km of run, whichever comes first, from the moment the car is issued by the seller to the buyer.

One of the main conditions for maintaining the guarantee for the paintwork is regular inspection of the body at the SC of the dealer of UAZ OJSC.

The warranty does not apply to cases of damage to the paintwork as a result of:

mechanical impact of pavement elements;
exposure to chemically active substances, atmospheric phenomena, waste products of birds and animals.

In the end, everyone chooses for himself: keep the warranty and follow the manufacturer's strict rules for servicing the Patriot, or service the car yourself and not use the warranty. I chose the first option, because. unfortunately, my knowledge in the field of diagnostics and repair of vehicles on the Patriot is completely lacking.

Warranty period for cars:

Warranty service for UAZ Patriot, UAZ Pickup is 36 months or 100,000 km, whichever comes first;
UAZ Hunter warranty service - 12 months or 30,000 km, whichever comes first.

The warranty period begins from the moment the car is handed over by the dealer to the consumer.

Do not apply to warranty repairs and are carried out at the expense of the consumer:

Regular maintenance (TO), as well as consumables during maintenance;
Replacement of consumable parts (lamps, fuses, filters, high-voltage wires, injectors, spark plugs, etc.);
Damage and malfunctions caused by violation of the rules for operating the car, incl. neglecting routine maintenance, using the car in races, rallies and other sporting events, using brands of fuel, oils or filling fluids that are not recommended by the manufacturer, using contaminated or low-quality brands of fuel, oils or filling fluids, making changes to the design or equipment of the car, not agreed with UAZ LLC;
Replacement of parts subject to natural wear, including drive belts, wiper blades, clutch disc, brake pads, discs, tires;
Damage to the paintwork of the body and chassis parts resulting from external influences, including as a result of the mechanical impact of road surface elements (crushed stone, gravel, sand, etc.) and as a result of exposure to chemically active substances (salt, anti-icing reagents, plant juice etc.) atmospheric phenomena, waste products of birds and animals.

It is forbidden to open seals, labels or stickers available on instrumentation, electrical equipment, fuel injection systems and the engine, because. this will void the warranty.

How do you like the situation when a four-month-old Patriot stops at 2200 km and does not go any more? Right on the move, the engine speed drops, traction disappears and the “Check Engine” light comes on - that's it, we've arrived. That is how the owner began his story, which he had to evacuate to the service.

But the problem is not only that a brand new car has stopped starting and moving. The trouble is different: the dealer refused to service it as a warranty one. Not only did the owner find out about its condition after receiving the car at the AvtoGermes technical center (Varshavskoe shosse, 125) (every day the employees asked to “call back tomorrow”), but in the end he found out that he would have to pay for repairs himself. And this, we repeat, despite the fact that his Patriot did not even have time to survive the first MOT, which is carried out at 2500 km.

Theoretically, this is possible if we are talking about a breach of warranty obligations on the part of the consumer, caused, for example, by improper operation of the vehicle. But what was reported does not fall under any logical explanation - it turns out that the Patriot refused to go because of the pieces of iron thrown by the car owner into the engine cylinders!

How high is the "professionalism" of the "Hermes" mechanics, if they could not come up with a more absurd reason to refuse a guarantee? Nevertheless, according to Andrey Ivanov, the head of the repair shop, a washer was found in one engine cylinder, and a grover in the other. That's because her driver mocked her beloved "swallow"!

But the last “teapot” knows that if the most microscopic foreign body penetrated the cylinders, it would roar and make unpleasant mechanical sounds almost immediately. And it would have ended with the most severe bullying in the cylinders, after which the engine caught a “wedge”. Exit - at best, overhaul, at worst - replacement.

However, AutoGermes happily reported that they had successfully removed the grover bolts, and the engine was running like clockwork. You just have to pay for repairs, because under the guarantee the motors do not sleeve, as, however, they do not change, and even more so after they are purposefully destroyed. At the same time, the servicemen could not show the cylinder block, crushed to smithereens, limiting themselves to photographs, which show carefully placed pieces of iron in a pristine cylinder.

It seems that the problem lurked in something else: according to independent experts, most likely -. Probably a glitch in the brain and initiated the engine shutdown, putting the car into emergency mode. Perhaps the service workers did not even understand the reason for the failure of the power unit, but simply reset the error or, at worst, reflashed the software. Be that as it may, they refused to give the UAZ Patriot to its rightful owner without paying for the services rendered.

The protagonist in the person of Andrei Ivanov refrained from commenting on the AvtoVzglyad portal. After that, we asked the employees of the official representative office of UAZ-Sollers to at least somehow explain the situation (the dumbfounded car owner sent his application there, where he was told that they would notify him of the answer no sooner than in 10 days). But there, your correspondent was told that they would be able to give an objective assessment of what was happening only after they fully understood the situation.

But the president of the Society of Consumers of Automotive Equipment of Russia, Anton Nedzvetsky, confirmed to the AvtoVzglyad portal that in this case the dealer violated the Law of the Russian Federation "On Protection of Consumer Rights" and the "Rules for the provision of services (performance of work) for the maintenance and repair of motor vehicles", approved Decree of the Government of the Russian Federation of April 11, 2001 N 290 (as amended on January 23, 2007).

If the dealer considered that the case was not covered by the warranty, he was obliged to notify the customer about the need for a quality check and, moreover, to invite the car owner to personally participate in it.

In the end, the managers of the technical center were obliged to give a reasoned refusal to repair the car under the warranty agreement, which, of course, was not done in our case. And the consumer had the right to demand an examination.

It was possible to carry out paid repairs only with the consent of the consumer, having concluded a written agreement with him on the performance of these works (clause 15 of the Rules), and not to put the client before the fact that they have already been completed. Since the work was performed without the consent of the consumer, on the basis of Article 16 of the Law "On Protection of Consumer Rights", he can. If the car is not returned, you should contact the police with a statement about arbitrariness.

At the time of the publication, we nevertheless received a comment from the representative office of the brand, where we confirmed that Avtogermes LLC unlawfully denied the client a warranty repair.

This indicates gross violations of the manufacturer's warranty policy. The cost of evacuating the car in the amount of 8500 rubles and the cost of warranty work in the amount of 300 rubles (diagnostics, checking and charging the battery, removing a foreign object located between the engine case and glow plugs) are fully compensated to the client. Employees of the dealer center are suspended from work until they undergo unscheduled training and recertification.

As Ekaterina Kalinskaya, official representative of UAZ-Sollers, told the AvtoVzglyad portal, “the manufacturer pays great attention to the customer-oriented policy of the dealer network, therefore the fact of each customer complaint has a direct impact on the certification of the dealer center and the preservation of the dealer contract.”

Note that justice has triumphed solely due to the repeated intervention of the editorial board in the conflict. , although the final version of the cause of the breakdown still sounded like a glitch in the operation of the control unit. Let's add on our own: do not succumb to divorces - journalists are physically unable to help all swindled car owners.

Warranty obligations of the Technical Center UAZ777 for work performed, installed spare parts, accessories and additional equipment:

UAZ suspension and running gear - 2 months without mileage limitation;
new UAZ transmission units - 6 months without mileage limitation;
UAZ transmission units repaired or restored - 4 months without mileage limitation;
new UAZ engine - 6 months without mileage limitation;
UAZ engine (piston, cylinder block and cylinder head) remanufactured - 4 months without mileage limitation;
body repair and painting UAZ - 4 months without mileage limit;
car audio, anti-theft systems and UAZ electronics - one year without mileage limitation;
new UAZ starters and generators - 4 months without mileage limitation;
repaired UAZ starters and alternators - 1 month without mileage limitation;
UAZ oil seals - 3 months without mileage limitation;
UAZ wheel alignment (adjusting the angles of the UAZ steered wheels) - 7 days, no more than 100 km;
repair and refueling of the UAZ air conditioner - 2 months without mileage limitation;
air conditioner installed in UAZ777 - 6 months without mileage limitation;
turbocharging* - 6 months, or 20.000 km of run.

* Before making a decision on the warranty repair of the TURBOTMOTOR and its components, an autopsy is mandatory, and if necessary, an examination.

Faults caused by reasons:

low-quality fuel;
contamination of the oil system, the use of low-quality oil;
abrasive wear of the turbine (inlet suction, dirty oil);
detonation destruction of engine parts;
engine overheating;

DO NOT BE WARRANTY AND CANNOT BE REMOVED FREE OF CHARGE.

For other parts and work not specified above - 6 months without mileage limitation. Warranty obligations are subject to execution only if the rules for the operation of the car established by the manufacturer and the operating manual are observed.

The warranty does not apply/is lost to:

spare parts, accessories equipment, car audio, security systems, etc. provided by the client (not purchased from us), the cost of removing and installing defective parts is paid in full.
defects caused by low-quality fuel, accident;
in case of untimely (at the first opportunity) elimination of the arising warranty malfunctions;
transmission, suspension and chassis components, as well as automotive electrical parts of vehicles that took part in sports competitions and overcoming difficult off-road conditions;
on transmission, engine and electrical/electronic units in which liquid or traces of liquid will be found;
on the oil seals of the transmission, engine and brake mechanisms (hydraulics), if during disassembly large amounts of dirt, plants, clay, etc. are found in them;
on the axle shaft of the rear axle, parts of gearboxes and front wheel drives of vehicles with self-locking and forced differentials installed in the corresponding axles, not provided by the manufacturer;
suspension and transmission parts of “lifted” cars;
any other defects associated with malfunctions caused by changes in the design of the car that are not provided by the manufacturer;
on lamps, fuses;
for defects in tires and rims caused by mechanical damage;
delivery of a car that has lost the ability to move independently due to a warranty case is not covered by the warranty and is not paid;

Most clauses and disclaimers are written to protect against "consumer extremists".

ALL failures caused by poor quality parts and errors of our mechanics are unconditionally recognized as warranted. Our employees are not robots, but real people. And we don't make parts ourselves.

All disputable cases are interpreted in favor of the client. If the warranty ended 3 days ago - the warranty case.

Warranty repairs are carried out without an appointment. If, God forbid, something is broken, contact us, do not go to another service. You have already paid for everything, we will redo it for free, and you will receive some nice bonus. Why pay again for the same thing?