Hello dear readers! - this is our topic for today, which I will try to cover as much as possible in detail. In this article, I will try to describe in detail all the intricacies of buying a new car from a dealer and not miss anything.
Remind me before buying new car mobile, You should first decide and, and only after that look for answers to the question of how to buy a new car.
Friends, do not rush to buy a car at the first dealer you come across. If you have little experience, then you have nothing to compare with yet, so it’s better not to rush to buy. First you need to drive around car dealerships, spend at least a couple of days on it, look at cars, people, read reviews about dealers at home in the evening.
try visit several car dealerships, see all the selected car models, find out what configurations are available, chat with managers. If you come across an adequate seller who will tell and show everything, then be sure to write down his phone number in a notebook. Perhaps you will return for the car to him.
To buy a quality new car, I recommend to take with you to the car dealership pen and notepad- so it is most convenient to take notes. And you will have to write down a lot, starting with prices and configurations and ending with the contact details of sellers.
Before you go to see cars, find everyone official dealers of the selected brand that are within your reach. Just be sure to check that the dealer is official, go to the official website of the manufacturer and check that this car dealership is present in list of authorized dealers.
Buy new car only from the official dealer
No, of course you can go see any dealer, but buy - only to the official. Turning to unofficials, you greatly increase your chances of becoming a victim of scammers.
So, first write in notepad:
- Selected makes and models
- List of official dealers of selected brands
- Required parameters and equipment of the car
Buying a car: Choose a brand and model
Arriving at car showroom, start looking closely at the presented models. Your task - choose the most suitable from the planned models. If you like a model that you have not considered, write it down in a notebook, but do not rush to buy it right now. Such an emotional decision is likely to be erroneous.
Before you buy a new car, visit several car dealerships.
Inspecting the model, ask the seller show car in every detail. Do not be shy. You are the buyer, which means that you are in charge here. Let the seller bring the keys and start the engine - you want listen to the sound of the engine. I won't mention that a new car should start and sound PERFECT.
Listen to the sound of the engine in the cabin and outside. Can open the hood and immediately check with the seller where they are:
- Engine oil dipstick (you can check the level)
- Oil filler neck (you can open, look)
- Washer fluid reservoir
- Coolant expansion tank
- Power steering fluid reservoir (if equipped)
I recommend meet with engine compartment before buying a car. It is desirable to be able to check all these things on your own, then you won’t have to dangle to the service every time to fill in the washer fluid.
Do you want to iron Horse served faithfully? Take care of his health!
So, get behind the wheel, adjust the seat and steering column, check the ease of operation of all equipment. Make sure the passenger seats are comfortable enough as well. Sit in each seat and check the operation of all equipment options. You should be comfortable and everything should be comfortable.
Describe the seller what car do you need and ask to check if such equipment is available. If the manager takes the initiative, goes to meet you, then check prices immediately. Let the seller know what you need profitable proposition - good discount in real money, plus, useful present.
All what you learn and everything you agree on in car dealerships, by all means write down, otherwise after 2-3 dealers you will no longer be able to remember where you saw which cars, and at what price.
Buying a car in a car dealership: Availability of Title
In the showroom immediately ask the seller what cars they have and consider such cars for purchase in the first place. Ideal option if vehicle title also located at the dealer. In this case, you will be able to pick up the car along with the title right on the day of purchase and on the same day you will be able to register the car with the traffic police.
Availability of TCP at the dealer means that the dealer bought the car from the factory, but this happens very rarely. Usually, dealers don't buy cars from the manufacturer, because this would require too much money. The plant provides brand new cars to its official dealers “for sale” - chairs in the morning, money in the evening. But so that the dealer does not throw him away, the plant keeps the car passport with him, until the dealer pays the cost of the car in full.
Sometimes dealers buy back cars at the factory using a bank loan. In this case TCP stored in the bank, and the bank issues it to the dealer only after full payment for the car.
Buying a new car without a title, You pay the dealer the cost of the car and you can pick it up. But to register a car without a PTS will not work. At this moment, the buyer, in fact, is in limbo: the money has been paid, the car has been taken away, but has not yet become the owner, it is impossible to drive. Now the main thing is that the dealer honestly transfers your money to the plant or bank, receives the title and transfers it to you.
Having received the money, the factory sends to the dealer PTS, along with the next batch of cars. Usually the document arrives in a few days - it all depends on the distance and regularity of car deliveries. If the PTS is pledged to the bank, then the procedure may take only a couple of days.
As soon as PTS will be delivered, you again go to the dealer, pick up the document and you can register the car. This is the usual pattern, all dealers work on it, but if you find a suitable car with TCP in stock, then better take away her.
Buying a new car: Interior inspection
Back to inspection of selected models. Be sure to sit behind the wheel, adjust the seat, steering column, mirrors for yourself. Check if the controls are conveniently located. Understand all the functions, ask the manager to show you EVERYTHING that is in this car. Do not hurry. You need to get acquainted with the car now, and not after buying it.
If you buy a car not only for the driver, be sure to sit in each passenger seat and make sure that the passengers will also be comfortable in this car. On the back sofa should be enough space so that your knees do not rest against the front seats. Pay attention to the convenience of getting into the car, the width and height of the doors.
Check systems comfort and multimedia, as well as all available settings seats. If interior transformation possibilities are important to you, check them out right now. Folded rear seats and the luggage compartment floor must form a level surface.
open the trunk and check if it is conveniently organized luggage compartment. Look under the trunk mat, check spare wheel(on frame SUVs the wheel is attached from below). It is also possible that this model has niches under the rug and in the walls of the trunk - appreciate their convenience. pay attention to easy closing of the trunk lid. In wet, dirty weather, closing the trunk from the outside, it's hard not to get your hands dirty. Make sure that there is a handle inside the trunk for closing and it is convenient to use it.
During the inspection, at the same time check the quality of materials, the quality of parts and assembly, as well as the thoughtfulness technical solutions. Nothing anywhere should creak, jam or create difficulties. This is a new car, everything should work perfectly here.
Buying a car: Test drive
So if you inspected the model and you liked it, then you have to book a test drive. I must say right away: take a test drive. If there is such an opportunity, it is necessary to use it - this is not discussed. If you don’t know how to drive yet, take a ride at least not in the passenger seat. Tell the seller what you would like to do test drive. Specify that on a test drive there was a car with the necessary main characteristics.
You need to test the car with the parameters you are going to buy.
This means that if you intend to buy Toyota Camry with an engine capacity of 2.0 liters, it is necessary to test the car with just such an engine. That's what a test drive is for, so you can see if it's right for you. this equipment. As a result of the test, you may not like it, and then you will need to look at a different configuration or even a model.
Ideally a car on a test drive must be fully loaded. Then you can evaluate it in real conditions. Light, all cars feel peppy, lack of traction usually manifests itself when there are 5 people in the cabin and the air conditioner is turned on.
If you don't have yet sufficient driving experience Don't get behind the wheel for a test drive. It will be safer this way, and if necessary, ask the seller to spur the horses and show what the herd living under the hood of this car is capable of.
Test drive of a car model: Check in motion
To start, sit comfortably adjust the seat, steering column and mirrors rear view so as to provide maximum comfort And best visibility. Check the quality of the review in the mirrors. Even if it’s not hot right now, immediately turn on the air conditioner - let the car
Ideally, on test drive you have to drive the car in the most different driving situations . See how the engine, gearbox, suspension, brakes work.
The test starts in the parking lot. Check reverse gear , convenience of the gear selector, hand brake. The steering wheel should turn easily, the gearshift knob should switch clearly. Both on the machine and on the mechanics, the gears should turn on absolutely imperceptibly, quietly and without shocks. The car should move smoothly.
Car Test Drive: Dynamics Assessment
Leaving the parking lot check the dynamics of the car. See how the motor behaves in conjunction with the transmission. Does it pull well low speed ? Whether cheerfully spins on medium and high? How the car behaves on higher gears - is it accelerating well? Is there enough torque? for fast overtaking? I remind you, dear readers, overtaking is considered safe if it lasts no more than 5-7 seconds.
Checking car with manual transmission
pay attention to two parameters:
1) clarity of gear shifting
2) smooth operation of the clutch
Clutch should squeeze enough easily, and work very smoothly. When starting off in first gear, you will notice how the car starts moving smoothly, that is leap forward be shouldn't. The inclusion of each gear should occur easily and naturally. This should be checked immediately, because you will change gears while driving regularly.
Checking the car with automatic, should critically estimate that's what:
- Smooth switching
- Quick response to driver input
Automatic gear shift absolutely must happen imperceptibly. The box should not make any sounds, there should be no jerks, and even more so shocks and bumps. Also, pay attention to machine reaction speed when you need to speed up. On average speed sharply press " gas to the floor”, while the machine should respond, downshift quickly, and providing acceleration. You understand, dear readers, how important this can be, for example, when overtaking. However, not all automata are smart enough, so check this is not a test drive.
Vehicle Test: Suspension and Brake Assessment
It's no secret that suspension on each model is configured differently and the character of the car largely depends on it.
Rigid suspension gives the car a more collected, sports character. A car with a rigid suspension rolls less in corners, but still road bumps conveys to the driver and passengers, that is, it is less comfortable.
Soft suspension increases comfort, but at the same time increases the car's valkost. At speed, this is noticeable even when driving in a straight line, and turns by car with soft suspension and must be handled with caution.
In addition, the suspension is highly dependent off-road qualities car. If you are testing an SUV, then you need to test at a special test site for SUVs.
work brake system check for safe speed and on the open road. Before performing emergency braking, make sure all passengers are buckled up and the road is completely clear.
Do not test brakes for slippery road- this can lead to loss of control. Be careful!
Check the operation of all equipment and convenience of controls. While the engine is running, check the operation of the stove, and then the air conditioner - they should provide sufficient comfort in the cabin. In the maximum position, the stove should “fry” properly, and the air conditioner should “freeze”.
If there is something wrong with the car- pay attention to this and write it down in the list of "cons" of this model. Perhaps other models will be devoid of this shortcoming. Pay attention to the little things and draw conclusions. The point of a test drive is just to assess whether this car suits you before buying.
How to buy a new car: Bargaining is appropriate
So, friends, in order to buy a new car, then we need to prepare money. When you decide on a model, you should have the money ready - in a bank account, in cash or in the form of bank approval for a loan. If you plan to borrow part of the funds from the bank, then in advance, submit an application and get approval.
As soon as you prepare the money and choose a model - start bargaining. How more expensive car, topics larger size discounts you may receive. From a car worth 1.5 million, it is quite possible to get a discount of 100 thousand + kit winter tires on alloy wheels, and this is not the limit.
Usually dealers aggressively impose on buyers "dopa" - optional equipment . These are all sorts of useful goodies that are not on the car from the factory, but the dealer can supply this. Things are really needed, though not for everyone, and everything would be fine, if not for two facts:
- Dealers rigidly impose "dopas" and intimidate with withdrawal from the guarantee
- prices for dopas from dealers are simply cosmic (2-3 times higher than the market)
I want to assure you, dear readers, that in fact You don't have to buy from the dealer. Everything you need you can buy in a regular store and put in any car service. All this will cost many times cheaper and will not entail any withdrawal from the warranty.
During the auction try to seize the initiative so that the seller understands that it will not work to cheat you for money, but on the contrary, you need to give you a good discount.
Ideally, buy a new car favorable price You can even without leaving your home. For this it is necessary to telephone conversations with dealers, and choose the most accommodating of them, who will make you the best offer. But this is a big topic for a separate article, friends. I will not dwell on this much here, but if this topic is of interest to you, write in comments and I will definitely cover it in the next articles.
How to buy a new car: In stock at the dealer
Now if car in stock you can pay for it and pick it up. Now all the officials work "white", so you can pay by bank transfer, although many carry huge amounts of cash to dealers in the old fashioned way.
As mentioned above, ideally car passport You can pick up with the car, but this is not always the case. Often PTS Comes a week or two after purchase. In this case, carefully read the documents that the car dealership issues to you instead of the TCP, there should be a clearly stated period during which the dealer undertakes to provide you with a vehicle registration certificate and what sanctions he will incur if the deadlines are exceeded.
Such situations are rare, but if the dealer does not buy the title from the factory and does not issue it to you, then you will not be able to register the car. This means that you can’t ride it and sell it either. That's why, my friends, I recommend you contact only reliable, trusted car dealerships with a good reputation. Take 2-3 people with you to the car dealership and carefully read the contract. In case of going to court, you will rely only on the document that you have in your hands.
If the Title is not available, ask the dealer for obligations regarding the timing of the transfer of the registration certificate to you
Sign the contract immediately after reading, do not let us take it out anywhere - they can replace it. Yes, it also happens: the buyer read the contract, the document was supposedly taken to the accounting department, replaced and returned to the buyer for another contract, and he signed without looking. All in all, don't be fooled!
How to buy a new car: Custom
Now let's consider the procedure in the case when the required configuration is not currently available from the dealer.
The following options are available here:
- Bring a car from another dealership
- Wait for the arrival of the desired configuration
- Order factory assembly
The first option is the fastest, but it is only possible if suitable machine is in another car dealership, maybe even in another region. The automaker is interested in selling and can arrange the delivery of the car by car transporter from one dealer to another.
Second option available if you need popular equipment, which is currently out of stock, but it comes regularly. In this case, the girls at the car dealership put you in the queue, and as soon as the car arrives, they inform you about it, and you pick up your brand new car.
The third option is the longest, because it is a complete assembly of the machine to order. From order to receipt can take 3-5 months or more. The term is specified in the contract. The advance payment is usually 3-5% of the cost of the car. When signing the contract, pay attention to the fact that it contains a clause on the responsibility of the dealer in case of exceeding the delivery time.
Here order purchase history example Volkswagen Jetta in 2013
- January 12, 2013 - order
- Production scheduled for week 12 of the year (March 18-24)
- May 8, 2013 - came to the dealer
- May 16 paid and began to wait for TCP
- May 29, 2013 took. (total: 137 days)
Some automakers allow their customers to track the progress of an order through a dedicated online service. This is convenient and increases customer loyalty, because everyone is pleased to know what day the assembly of his car is scheduled for, and when it will be sent to the buyer. So, for example, you can check the status of your Lexus car order by clicking on the link provided.
Pre-purchase inspection of a new car
Here we are with you, friends, and at the finish line. You pick up your brand new car in a car dealership and now the main thing is not to let emotions blind you. Like any thing, a car when buying must be looked at carefully, especially since the purchase is expensive.
First of all, ensure to make sure the car is ready for inspection. was clean and dry. If the car is covered with a layer of dust or snow, a good seller will definitely drive it into a car wash before showing it to you. If this is not done, remind the car to be washed and wiped dry. No money should be taken from you for washing - the car should be given to the buyer in a sparkling clean state. In addition, it is important inspect the car in natural daylight so try to check in daylight hours days.
Inspect the machine only when it is clean and in good light.
Ask the manager to bring keys to your new car and start checking. First of all, sit in the salon of your future car and look around. Check mileage. Normally, it should be 5-7 kilometers, but a run of more than 20 km looks suspicious, although this is not a reason to refuse a purchase.
Check availability and operation key to you equipment options for which you are going to pay. Everything should work perfectly. Watch carefully for any damage. Check right now - before making a payment, because after signing the documents you will not prove anything to anyone, even if you find a defect.
Start the engine and listen to his voice. The engine of a new car should grab half a turn and run perfectly smoothly and quietly. Attentively look around saloon, trunk and engine compartment- everything should just dazzle with its novelty. There should not be any dust and even more dirt.
Inspection of the body when buying a new car
To definitely buy a new car, not a beaten and repainted one, car needs to be inspected. Look for traces of possible scratches, damage, and even body repairs. Check glass release dates. Glasses can be made in the year of manufacture of the car, or in the previous year if the car left the assembly line in the first months of the year.
Check the VIN number on the car with the specified in the TCP, take a picture of it, remember or write it down. Sometimes sellers are inattentive, therefore, when picking up the car and documents, once again make sure that the car dealership employees have not confused anything, and the VIN code of the car matches that indicated in the documents.
Why check a new car with a thickness gauge?
This does not happen often, but on the way from the conveyor to the buyer new cars sometimes get damaged. Sometimes they get scratched, sometimes they get hit by hail, and sometimes cars fall off the car carrier or the whole car carrier gets into an accident. In our country, such cars are restored and sold under the guise of new ones, and dealers do not even hide the fact that they often paint new cars. The first owner will find out that the car is broken only after a few years, usually when the car is sold. At the same time, the price of the car secondary market immediately falls by 20-30, or even 50 percent, depending on the severity of the blows of fate that befell the car in its infancy.
Purchase Probability new, but already broken car mobile small, but not out of the question. In the event of such a nuisance, losses can amount to tens and hundreds of thousands of rubles, so I I recommend before buying a new car, check the body with a thickness gauge. Renting a thickness gauge will cost you 1-2 tr, but it will reduce the risk of buying a broken car to almost zero.
Don't skimp on checking your car. Buy a thickness gauge, or better, hire an auto expert
How to buy a new car: Summary
And now all the checks have been passed, you pay for the car, get documents and keys, and a few minutes later you leave the salon on your sparkling brand new car.
Wait a second! What else haven't we done? What can't you go on the road without? That's right, we need OSAGO policy. You will be reminded about it at a car dealership, you can buy it there, but in car dealerships some left-wing offices usually sell policies, so I recommend that you issue an OSAGO policy in a reliable insurance company.
For today, this is all I was going to tell you, my dear readers and subscribers. If the material is useful - like, subscribe, write comments, ask questions, and I will try to respond promptly to everything and release more often new articles on buying a car.
Until we meet again, friends, on the blog pages. Thank you for reading to the end and good luck with your new car purchase.!
who faced such problem?
Not enough input to answer the question accurately.
Where? Who? What?
Usually, when buying a new car in the cabin, the car arrives earlier, and after a few days the TCP is delivered. The sale of the car under the contract and the transfer from hand to hand takes place on the day the TCP arrives, well, or half a day earlier.
When I bought a car - it was in the cabin, but there was no PTS on it - the Grand Tech Center, by the way ... I paid the money, and on the trail. the day they were sent a TCP from the Pony Express and I took the car ... It’s just that the car didn’t belong to the salon, but to the dealer ...
Me too original TCP I waited 2 weeks for a new car, because of this I could not get a car. In "inavtoservis" they said that this is the norm. A copy of the TCP came along with the car and they gave it to me (to make insurance).
When did you pay money? When did the car come or when was the TCP?
That's a few options:
- Paul274
PTS is issued upon payment of money. Otherwise, it is better not to mess with such a salon, because. It is impossible for a simple buyer to understand which option will be in this case.
Well, the fact that transferring the PTSki along with the driver of the car transporter is super stupidity, probably everyone understands, therefore they are then sent by express mail. But when I bought a car in IAS, they didn’t even call me from the salon that the car had arrived until the TCP arrived. Therefore, the car came, a week later they brought the TCP and only then pay the money. If salon asks for full cost car without waiting for TCP, there are several options:
- Paul274 The scheme is simple: the salon takes money from the buyer, buys the car with this money (from the dealer, etc.), takes the car from the title and gives it to the buyer.
- the salon is closely monitored by the lender's bank, and the title is stored in the bank, it's not very scary
- but if the salon is on delay with the bank, and does not fulfill the requirements, then the bank may not give the TCP for a long time, and the buyer will have to wait for how long
- the salon is bankrupt, and this is the last way to get out, because the first in line after the state bank, and only then maybe the buyer will get his money back
In any case, normal salons, and IAS has always been like that PTS is issued upon payment of money. Otherwise, it is better not to mess with such a salon, because. It is impossible for a simple buyer to understand which option will be in this case.
That's right!
The most common methods of deception used by car dealers.
Lack of PTS
Even serious, at first glance, car dealerships can cause serious trouble for the buyer. Mechanical, electrical and appearance as a rule, a consequence of a factory marriage, and the seller is only indirectly to blame for these problems. But the problems with the documents for the car are a direct consequence of the uncleanliness of the store. Recently, cases of selling cars without a passport have become more frequent. vehicle(PTS). Rather, the salon is selling the car now, and asks for the TCP to call in a month or two or three a year, etc., explaining this by the fact that the document was delayed at the factory or customs. Know that you are being lied to. The fact is that cars prepaid by the salon come with a PTS, and those purchased by installments come without it, since the PTS is pledged by the dealer who provided the salon with an installment plan, and will remain until the salon repays its debt.
As a result, you cannot register the car or at least get transit numbers, as a result, there is no insurance (OSAGO), and most importantly, you cannot use the car for its intended purpose, since the first traffic police officer who comes across will gladly write you two protocols according to part 1 of Art. 12.1. and part 1 of Art. 12.3 of the Code of Administrative Offenses of the Russian Federation and send your new thing to a special parking lot (penalty station). During the time the car stays at the special parking lot, the cost of its storage, depending on how quickly you get your Title, can be comparable to the cost of the car itself. So draw the appropriate conclusions whether it is worth buying a car with a missing TCP.
Car with defects
Suppose a car arrived at the salon, in which a hidden defect was revealed. Well, don’t drive the car back to the dealer’s factory because of this or spend money on repairs! It is much easier to sell this car to an uninformed buyer. Sales managers in salons are no worse than specialists in understanding the psychology of the buyer, and if they see that the client is a “burdock”, then they will try to foist the goods with a “surprise” on him - and there, you see, when the trick is revealed, the client will not make a fuss, and make repairs at their own expense. If you do not like the role of "burdock", then do not hesitate to make claims to the salon. We recall that, in accordance with Art. 18 of the Law "On Protection of Consumer Rights" upon detection of deficiencies in the technical complex goods(which also includes cars), you have the right to demand either termination of the sales contract with a refund of the amount paid, or replacement with a similar model if this defect has become apparent within 15 days from the date of transmission goods to you. Moreover, we are not talking about significant shortcomings fatal, difficult to eliminate or recurring. That is, even if your rear-view mirror falls off within this period, you have the right to terminate the contract.
Outside this period, you can demand termination of the contract or replacement with another product in case of discovery significant disadvantage, prolonged repairs, repeated troubleshooting, as a result of which it was impossible to use the machine for 30 days or more during each year warranty period. In all other cases, the seller is obliged to eliminate defects free of charge within the warranty period.
Auto with history
How to make a girl out of a grandmother? Very simply, you need to take her to a plastic surgeon and give her a new passport. Roughly the same thing happens with used cars that the dealership sells as new. For this, used, but quite decent-looking cars are purchased, thoroughly laundered, if necessary, redecorating. The old TCP is “lost”, and instead a new one is obtained marked “duplicate”, in which the car dealership is naturally indicated as the first and only owner. Possible questions about why a duplicate is removed by excuses about its loss by a negligent employee or theft by intruders.
What can be advised in this case? Firstly, it is better to immediately refuse to buy such a machine. Secondly, if you really can’t wait to buy this particular car, then for safety reasons, look for friends with connections in the registration departments of the traffic police, through which you can “break through” the real fate of the car.
Four Treaties
The scheme of deception is built on the impudence of the seller and the legal illiteracy of the buyer, as well as his inattention. By the way, here is a real case. In the salon, you are offered to sign 4 copies of the contract of sale, while nothing is given to your hands, citing the fact that the documents will be issued along with the car. After paying the cost of the car to the cash desk, you are waiting for it to finally be given to you. After some time, when your patience runs out and you start to wonder where your car is, you are told that when you pay the full amount, then you will receive it. You rightly begin to resent and shake the cash receipt, in response to which they begin to shake the contract in front of you, seemingly the same, but “slightly” changed conditions regarding the price, the procedure for payments and your responsibility for refusing to fulfill the terms of the contract. Are your signatures? Yours! Either pay the full amount, or take the prepayment minus the penalty. Either way, the salon gets money out of thin air. To avoid getting into such a stupid situation, remember that:
- The number of instances must always match the number of sides. Reasons for signing additional copies: this is for the traffic police, for the archive, etc. are unacceptable because they are obviously false. If the transaction is concluded by only one seller and one buyer, then in nature there should be only two copies of the contract, with "live" signatures of both parties.
- Always ask for your copy of the contract. Feel free to return only one copy to the seller of it.
- It is highly desirable to familiarize yourself with the contents of the contract in advance. If you are denied this under any pretext, then it is better to look for another salon.
- If you have been “ripped off” forfeit, then you should go to court with a demand for its return.
- Before signing the contract, do not forget to find out from the seller whether the final cost of the car was announced to you, so that later VAT and other “fees” with “state duties” and “tips” do not start to “crawl out”.
IN Soviet times among jeans dealers there were such magicians who showed the buyer completely normal jeans, packed them and handed over the goods to the victim, who then came home and found in the package only one trouser leg from cherished dream. Sleight of hand, in a word. The same story can happen with cars. You are shown a product in one configuration, and at the exit you get the same car, but some components have already been replaced with cheaper ones, which you will not immediately know about. Moreover, very often sales contracts do not indicate the equipment of the car, indicating the specific data of a particular option. Formally, the seller complied with the quantitative component of the configuration, but it is not necessary to observe the qualitative component - it is not provided for by the contract. The conclusion follows from this: require a detailed description of the vehicle's equipment either in the contract or in a separate appendix to it, which must be signed by both parties.
Hello! Let me briefly describe my situation. On May 31, 2013, we ordered a Duster car in the Renault salon in Mineralnye Vody, made an advance payment of 200 tr., concluded preliminary agreement valid until September 30, 2013 On obedient promises wonderful OD went home waiting for the car. It takes almost 3 months, no one tells us anything about the car. In early September, my husband and I go to the salon to find out what is wrong with the car, to which they answer us that your car, don’t worry, will come on time, as it should be under the contract! Already at the end of September, having once again visited OD Renault, we understand that the car has not yet been manufactured, it is not even known when it will be. Hearing this, we just came in shock, how so ... The husband decides not to wait, that is, if there is a delay under the contract, terminate it and that's it. We go to other OD, which are located nearby to look at just in case a new car. The first was a Nissan salon. Was in stock nissan car X Trail. The manager, noticing our interest in the car, stuck to us like a tick ... He began to praise, saying that if we take it, then we will good discount for cars, plus gifts and TCP, the wait is not long at all, only 20 working days! We explain that we have already signed a pre-contract with Renault and in order to terminate it, you must wait for the expiration of the contract. The manager said that there was no need to wait, they would easily transfer our deposit from Renault to Nissan. Everything will be done quickly, we just have to wait for TCP. We explain that we only have cash for Renault Duster (the difference between cars is 400 thousand rubles, to which he says that this is not a problem, now Nissan Finance gives a loan on favorable terms of 4.9%. He tells it very nicely, promises that everything will be fine, that there will be no delays. beautiful stories with a wonderful ending, we agree to this scam. On September 17, 2013 we draw up the main contract. We pay 70% of the amount, draw up a loan for the missing amount + CASCO expenses. And such joyful waiting for TCP. On October 21, the term for the transfer of TCP ended under the contract. We paid off the first loan, went to the second month on CASCO, I called the OD, where the TCP was, to which they say: sorry, there was a hitch and you can pick up the car next week. I call today and ask: Well, what about TCP, when you can come for the car, what they hang up. And so once 5. Then, with grief in half, they nevertheless got through, to which we were answered: that there is NO PTS and it will probably be already next week, and if something doesn’t suit you, then come write to shading, you are not the first and not the last ...
Well, is it really possible (((When we just entered the salon, they licked us from head to toe, and as soon as we signed the contract, then everything became no longer interesting. And our storyteller-manager Alexander, at first, before signing the contract, called ten times a day, and when the deadline for issuing a car and title came, his number stopped answering.In the salon they said that he had a session, but my husband still got through, he told him that he quit and now all the information about the car and title He probably didn’t know. Our promised gifts were probably crying, if only they would give the car back ... Tomorrow we’ll go to sort it out, I don’t know how this pun will end!
This is such a sad story!
Can you please tell me how in our case it is better to make a claim for the delay of the TCP?
