In this article, we will consider a topic that can be briefly called "mosgortrans - a complaint hotline." We will consider where you can take the complaint, how to write a complaint against the driver of Mosgortrans, and after what time it should be re-sent. In addition, in the article we will also indicate the mosgortrans telephone number for complaints, so that you can call and present your claims yourself. In general, we will try to fully cover our topic - mosgortrans - a complaint, so that you do not have any questions and misunderstandings.
Mosgortrans - complaint
It just so happened that we live in Russia and we consider the tacit agreement of clients with the disorder in the organization to be the norm. In fact, the passengers of Mosgortrans are, in a way, customers, and the drivers are employees of the service company. How many times do we encounter problems and inconveniences when traveling by Mosgortrans, but it is unlikely that any of us even wrote a complaint about the driver to Mosgortrans.
Mosgortrans can have many “stocks” and they all differ from each other: rudeness of drivers, being late scheduled buses, non-working air conditioners, incorrect actions of conductors and so on. Unfortunately, this list can be continued for a long time, because the level of Russian transport service leaves much to be desired.
But we are interested in making it more convenient for us to travel, so that we arrive on time and enjoy the trip, and not discomfort and negative thoughts. What do I need to do? A lot, of course. But we, ordinary passengers, can help our long-suffering public transport with only one thing - to point out the "sore" places of the organization. And there is only one way to indicate: to write a complaint to the Moscow City Transport. It seems to be a simple action, but efficient.
Unfortunately, stereotypes still nest in the minds of Russians that “whisper” that all complaints about Mosgortrans bus drivers will be useless, that nothing will change anyway, and those responsible will not be punished. It is not true. Let's get away from such a national self-consciousness of our own insignificance and fight for our rights. Hundreds of complaints are not received by Mosgortrans, and therefore no actions are taken by the management. If we keep talking about what we don't like, sooner or later we will be heard. One complaint written to Mosgortrans, of course, will not solve anything, but if there are a thousand of them, then the management will not be able to do otherwise than take real steps to eliminate problems.
Why is the level of public transport service so much higher in Europe and the United States of America? First of all, due to the fact that there the level of civic consciousness among people is an order of magnitude higher. There, the driver cannot afford to drive drunk and be late for his route, as a result of which hundreds of people will be late for their work and receive reprimands, and someone may even get fired. Agree, a high price for the incompetence of the driver. Therefore, complaints must be written to Mosgortrans. Send a complaint against the driver to mosgortrans if he is really to blame and behaves incorrectly. Don't let injustice reign in our daily lives.
Mosgortrans - hotline, complaints
So, let's narrow our topic a little and analyze the section that we conditionally called "mosgortrans - hotline, complaints."
In general, we recommend that you first read all the rules and laws related to public transport so that you can understand when your rights have been infringed. Let's say that the driver was rude to you or the bus was very late when it arrived at your stop. What to do? The algorithm of actions, in general, is simple.
First you need to identify the vehicle that was violated. Remember, or rather write down, the state number of the transport and the flight number. If possible, write down the parking number vehicle. It is located on the sides or on the driver's cab.
After that, you need to call mosgortrans - a hotline, complaints.
Free line telephone 8495 950 42 04 or 8495 953 00 61
We can say that this is the main telephone number for mosgortrans for complaints. Tell the operator about what happened and explain what the essence of your complaints is. Do not forget, by the way, to leave your contacts, because anonymous complaints have no influence and power.
Mosgortrans - write a complaint
If for some reason you cannot send a complaint to Mosgortrans by phone, then use the old method - by mail. Yes, you can freely write a complaint to mosgortrans and put the letter in the mailbox. In this case, by the way, you are entitled to an official answer from transport company. You write your complaints on a piece of paper and leave your contact details so that you can be answered. You need to send a complaint to Mosgortrans at the address: Moscow, Raushskaya nab., 22, Mosgortrans.
This method of complaint has long outlived itself, but you can try it, in extreme cases. In addition, as we have already said, you are guaranteed to receive a written response about the actions taken to resolve the problem.
Mosgortrans - official website, complaints
If you are a supporter of a more modern approach to upholding rights, we recommend that you send a complaint to mosgortrans by e-mail. To do this, you register on the official website of Mosgortrans and leave your review. You should be answered within a month. Naturally, a written response will come to you on email that you specify on the site. This method has an easier and faster solution to your problem.
Complaints against Mosgortrans bus drivers
And finally, we will talk about another way to influence the situation and send a complaint to Mosgortrans. We are talking about an appeal to the Moscow Department of Transport and Communications. The phone of this institution is 8495 957 05 47. It is possible that this measure will be more effective than all of the above, because this is a complaint to the management of Mosgortrans. Although, it is not known where it is better to write, so try to "bomb" on several targets at once, sending complaints to Mosgortrans.
The high cost of fuel, endless traffic jams, as well as the unenviable financial situation, force many Russians to move along city streets by public transport. Year after year, people go to shops, to work, home, and attend entertainment events, choosing the bus with the best route.
In modern practice, there are many examples when the rights and interests of Russians are violated by drivers or conductors of public transport. Every day, the urgency of such conflicts increases. Many citizens prefer to ignore rudeness, as a result of which the perpetrators become more and more arrogant, and problems arise more often.
How to act in this situation and is it possible to protect your rights and interests? This question is asked by many citizens. Most Russians simply do not know where to complain so that their appeal is heard, and the perpetrators suffer a well-deserved punishment.
Of course, a citizen can write a complaint and submit it to the appropriate authorities, however, often the document is refused to be considered due to incorrect compilation or non-compliance with certain requirements.
In order not to make mistakes by writing a complaint correctly and competently, it is best to first consult with an experienced lawyer. He will help to correctly compose an appeal, as well as explain all the features of sending it. If necessary, a specialist can independently deal with the settlement of the conflict, having received an appropriate power of attorney from the citizen.
Of course, the experience and knowledge of a lawyer will make it possible to solve the problem as quickly as possible and punish the perpetrators, but what if the family budget is already bursting at the seams? There is a way out of this situation. To get answers quickly and avoid unplanned material costs, citizens can communicate with a lawyer remotely.
Legal relations between a citizen traveling by public transport and a person operating this transport are regulated by a set of rules. Drivers of buses, trams, trolleybuses and other vehicles intended for the regular transportation of passengers are required to know these rules and strictly follow them.
Unfortunately, in practice, everything happens quite differently. Often a half-hour bus ride is a nightmare. A person who manages public transport or a conductor is rude to citizens, forced to pay for travel of those people who have benefits, and also commit other violations.
In this case, victims or witnesses should not ignore the wrongdoing. They should write a complaint as soon as possible and call those responsible to account. You should not be afraid that the appeal will be ignored or shelved. If the complaint is drawn up correctly, then it will definitely be studied, and appropriate measures will be taken against the violator.
To write a complaint to a higher or controlling authority, the applicant must have a good reason. Today, there are several main reasons that form the basis of appeals most often:
- Rudeness, obscene language or rudeness towards passengers;
- Non-compliance with the schedule;
- Unsanitary conditions in the cabin of the vehicle and;
- An attempt to force the collection of fares from privileged categories of passengers.
Drivers and conductors who violate etiquette or do not comply with moral standards should be punished. A preventive measure can be deprivation of bonuses, removal from this route, and even dismissal.
The appeal may come from one particular citizen or be drawn up collectively. It is important to remember that complaints of a collective nature are dealt with first.
If during a trip by public transport the conductor or driver violated the rights of passengers, the victims should not panic or ignore the actions of the violator. Today, almost every bus has a document that contains the telephone number of the "hot line". The passenger can call the employees of the carrier company without waiting for the completion of the trip.
IN this case need to act as quickly as possible. In addition to an oral appeal, the victim should send a written complaint to the carrier, which will describe in detail the essence of the conflict. If the letter is sent through the post office, then you must immediately take care of receiving a delivery notification.
In order for a document to be accepted for consideration, it must comply with the rules and regulations of a business letter. The text should not contain errors, corrections and inaccuracies. Also, rude and emotional phrases are not allowed. The period during which the complaint must be studied and the violator punished is 1 month.
If an attempt to resolve the conflict by contacting the carrier directly does not bring any result, the citizen has every right to write a complaint to the Department of Transport. This appeal can be sent through the post office, as well as in electronic form.
According to experts, you can immediately file a complaint with all possible structures. This will become a kind of guarantee that the appeal will definitely be considered, and will ensure maximum efficiency in solving the problem. You should also behave properly in the event of a conflict.
The injured passenger must do the following:
- Find out the name of the violator;
- Write down the state license plate of the bus;
- Ask for help from other passengers, specifying their contacts;
- Determine where the complaint will be filed, and draw up an appropriate appeal.
In the process of making a claim, it should be remembered that in the absence of this document contact information about the author, it will not be considered.
Also, the complaint must contain the date of formation of the appeal and the period during which the applicant expects a response. In addition to describing the conflict, it is necessary to indicate in the text a request for help in resolving the issue and punishing the perpetrator.
The traffic police will start accepting complaints against bus drivers
Where to complain about a bus driver in Moscow, and in what cases can this be done? After all, drivers often violate traffic rules, create emergencies smoking on the bus, or talking on the phone. Some do not pay attention to it, and in vain. These are all violations, and they must be stopped. This is our safety and it's not worth it once again tempt fate.A separate line are disputes with passengers, especially with beneficiaries and children. Children are dropped off the bus if the driver has no change or is simply in a bad mood. Not all such egregious cases have any consequences, due to legal illiteracy and indifference of passengers. Someone prefers to film the incident, not to file a complaint, but for the sake of entertainment on social networks.
In case of violation by the driver of the rules for the carriage of passengers, rudeness and incorrect behavior, it is advisable to record this on a photo and video. After all, now almost everyone has a mobile phone with them, and it is not at all difficult to do this.
Next, you should pay attention to the information board, which is located immediately behind the driver. This is the carrier's contacts and phone numbers where you can complain about the driver.With passengers;
the movement of the vehicle is not on schedule; deviation from the given route; refusal to disembark passengers at stops; breaking the rules traffic ; non-observance of the points by the driver job description (smoking, socializing mobile phone drinking alcoholic beverages); refusal to provide services on a preferential basis. After the application is considered, the driver must write. If the claim is justified, he may be subject to disciplinary action.
In some situations, applications are received not for a specific driver, but for the operation of the entire route as a whole. This is usually due to the fact that the carrier organization does not fulfill its obligations prescribed in the contract. For example, Mosgortrans enters into contracts with various carrier companies. If any of the companies received complaints, Mosgortrans has the right to file a claim with it or completely terminate the contract.
The task of controllers is to check the fact of payment for travel. If there is inappropriate behavior of controllers in relation to passengers, a claim for such behavior must be addressed to the regulatory authorities.
Where to complain about the work of carriers?
In Moscow and the Moscow region the main contractor transport services is the state enterprise "Mosgortrans". This enterprise accepts from citizens in various forms: by telephone, electronically, and also in paper form. The letter can be sent by mail or delivered through the secretary of the organization.
Reference! Anonymous appeals are often left without consideration for a long time.
On the phone
Most fast way to file a complaint is to call hotline Mosgortrans: +7 495 951-66-53. The call makes it possible to quickly fix the application without spending a lot of time on the procedure.
Be prepared to provide the following information:
- your full name, residential address and ;
- route number And state numbers car;
- date and time of violation(sometimes the operator asks to indicate the scene of the incident);
- the details of the fact.
Typically, this method of filing a complaint is used to report a minor violation.
By Russian Post
The classic way to file a complaint is to send a claim by registered mail on official address Mosgortrans: Moscow, 115035, Raushskaya embankment, 22/21, building 1.
